Go Langley Mitsubishi

I can’t make the rating Zero. Do not buy a vehicle from the Go Langley Mitsubishi dealership. My experience has been extremely disappointing. Once the vehicle was sold, the deal Do not buy a vehicle from the Go Langley Mitsubishi dealership. My experience has been extremely disappointing. Once the vehicle was sold, the dealership showed no concern for how the car was functioning or for customer safety. Their responses were shocking—unprofessional, dismissive, and rude. The staff clearly lack proper customer-service training and basic communication skills. Within just one and a half months, I have had to return four times due to serious issues such as dashboard warning lights, the car suddenly stopping, and the vehicle getting jammed on the road. My family and I were fortunate to escape without injury. When I explained the situation, I was told that it was “not a big deal” and that I could file an ICBC claim, which is an unacceptable response to a safety issue. I strongly advise against purchasing from Go Langley Mitsubishi. My salesperson was Mr. Anmol Gupta, who is promoted as the store’s top seller, but my experience with him was also very poor. I do not recommend buying from him or this dealership. Thank you for your reply, sir. However, the “small amount” was nearly $100 every month, which was and still is out of my budget, as I had already explained. So, if this is being considered a solution, I’m sorry to say it isn't. You keep on increasing the cost, and i keep on buying and selling the car. More

I can’t make the rating Zero. Do not buy a vehicle from the Go Langley Mitsubishi dealership. My experience has been extremely disappointing. Once the vehicle was sold, the deal Do not buy a vehicle from the Go Langley Mitsubishi dealership. My experience has been extremely disappointing. Once the vehicle was sold, the dealership showed no concern for how the car was functioning or for customer safety. Their responses were shocking—unprofessional, dismissive, and rude. The staff clearly lack proper customer-service training and basic communication skills. Within just one and a half months, I have had to return four times due to serious issues such as dashboard warning lights, the car suddenly stopping, and the vehicle getting jammed on the road. My family and I were fortunate to escape without injury. When I explained the situation, I was told that it was “not a big deal” and that I could file an ICBC claim, which is an unacceptable response to a safety issue. I strongly advise against purchasing from Go Langley Mitsubishi. My salesperson was Mr. Anmol Gupta, who is promoted as the store’s top seller, but my experience with him was also very poor. I do not recommend buying from him or this dealership. Thank you for your reply, sir. However, the “small amount” was nearly $100 every month, which was and still is out of my budget, as I had already explained. So, if this is being considered a solution, I’m sorry to say it isn't. You keep increasing the cost, and I keep buying and selling the car. More

Never buy a car here . Extremely poor experience buying from here, I traded in a Tacoma worth more than their Tesla I got . and agreed to get the tires replaced and scratch Extremely poor experience buying from here, I traded in a Tacoma worth more than their Tesla I got . and agreed to get the tires replaced and scratches fixed after giving in my truck and have just been giving me a run around and I’ve had to keep coming back for a simple tire pressure sensor they kept trying to fix when they could have just replaced it the first time I had to come back because their technician poorly installed the new tires and wasn’t careful clearly . Now I have to get 2 new rear tires because there are unsafely low too and on the inspection report they have said it was good . There are more issues I have with this vehicle but have chosen to temporarily leave it until I have more money and time because this dealership have taken too much from me already it’s only been a little over a month since I got it and there are so many issues to deal with . Lastly when i came here to fix a new issue with the same tire that was leaking they washed it and didn’t even clean it properly and damaged my driver mirror when they washed it …. Seriously what the heck is up with this company and how do they get away with running it so poorly . If issues are fixed I will take this down but people need to know when they buy a car from here they will find problems if not properly looked at my an inspection facility not from this dealership it may have issues with there car after buying from these people . Absolutely unacceptable and ridiculous 👎👎 More

I dealt with Manraj and Mark and had a good experience buying a used vehicle here. They were very busy and running around and I was passed between several people so by the end I had to keep explaining who buying a used vehicle here. They were very busy and running around and I was passed between several people so by the end I had to keep explaining who I was and what I was doing which got a little tiring but I think that's just because they were so busy. 4/5 stars overall but the sales guys were young nice guys trying to make their way in the industry. More

Vipul was very kind, honest, and diligent in working with Avi to get me the perfect Mitsu! I appreciate the hard work, transparency, work ethic. I highly recommend this dealership for the vehicles, the staff Avi to get me the perfect Mitsu! I appreciate the hard work, transparency, work ethic. I highly recommend this dealership for the vehicles, the staff, and the service department! Happy to be taken care of at go auto langley Mitsubishi! More

After Go Auto purchased the dealership from Wolfe Auto in November 2022 their service took a nose dive. Family has purchased 3 Cars in the last 20 years All of them before Go Auto's takeover. All the origina November 2022 their service took a nose dive. Family has purchased 3 Cars in the last 20 years All of them before Go Auto's takeover. All the original wolfe staff has willingly left or been let go. Their customer service is non existent. Messages left with no follow-up. Front-end service advisors are a mess to deal with. If you're a local Mitsubishi/ Subaru enthusiast go to another dealership and save yourself years of headaches 😩. More

I had a horrific experience at this dealership that left me shaken and in tears. No one should ever have to experience this type of treatment. The staff, especially Tal the GM, feel extremely comfortable ma me shaken and in tears. No one should ever have to experience this type of treatment. The staff, especially Tal the GM, feel extremely comfortable making offensive and racist remarks about my appearance. Not only were they offensive but Tal tried to scam me. After I left the dealership distraught, they continued to call and text me attempting to sell me the vehicle “as a nice gesture”, and for the scam price. Completely insulting and ignorant to try to sell me a vehicle after deeply offending me. Reading other reviews, this behaviour and the scamming is sadly a common trend for this staff and dealership. Attached are photos of texts from the dealership confirming the incident. I am now in the process of trading my current Mitsubishi at another dealership for anything other than a Mitsubishi. Do not use this dealership, they will scam you and make offensive racist remarks. More

I recently visited Mitsuhashi (Go Langley) Toyota to purchase a 2023 Toyota Venza, priced at $41,700. After taking a test drive and liking the car, I was excited to finalize the deal. However, what shou purchase a 2023 Toyota Venza, priced at $41,700. After taking a test drive and liking the car, I was excited to finalize the deal. However, what should have been a smooth experience turned into the worst car-buying experience of my life, thanks to their finance team’s disrespectful and unprofessional behavior. From the start, their approach was demeaning and condescending. They asked intrusive and irrelevant questions like "What do you do for a living?" and "How much do you make per training?"—as if trying to belittle me instead of conducting a professional transaction. When I made an offer for the vehicle, which had been sitting unsold at their dealership for 88 days, they mocked me and accused me of ‘playing games’ instead of engaging in a fair negotiation. When I inquired about the trade-in value of my car, they undervalued it by $2,000, clearly offering an unfair deal. To make matters worse, when discussing interest rates from a competing dealership, they openly acknowledged that customers who agreed to a slightly higher rate were unknowingly allowing the dealership to pocket the extra money. The finance manager’s attitude was the final straw. Instead of handling the situation professionally, he sarcastically said ‘Good luck’ in the most condescending way possible. To top it off, when we left the room, their finance guy literally laughed at us. This is how they treat their customers—with zero respect and complete disregard for the experience they provide. My wife was with me throughout the process, and I can’t even begin to explain how bad and humiliated she must have felt. What should have been an exciting moment for us—buying a new car—was completely ruined by their arrogance and lack of professionalism. I ultimately canceled my deal and will never return to this dealership—no matter what car they sell in the future. If you are considering buying from Mitsuhashi (Go Langley), I strongly urge you to be extremely cautious. They have no problem draining your pockets while making you feel like they’re doing you a favor. If anyone doubts my experience, I encourage you to ask for their sales recording—their actions speak for themselves More

A xxxxtiest customer service you can ever get. Service department especially Mr. Sanjeev chaube, such a rude, arrogant guy, with no customer service and communication skills that how to interact w Service department especially Mr. Sanjeev chaube, such a rude, arrogant guy, with no customer service and communication skills that how to interact with a customer. Been there for a service because got stuck in an emergency situation. Otherwise I always refrain going to Langley and surrey dealerships. Such a bad, unfriendly customer service that will give negative rating if possible. More

My experience at Mitsubishi was a very positive one. Mark is the person I dealt with mostly, he was very good at supplying all the information I needed. A very pleasant and friendly young man. Mike too Mark is the person I dealt with mostly, he was very good at supplying all the information I needed. A very pleasant and friendly young man. Mike took time to explain the paperwork and helped us with the best options for us. Thanks to them both and to Mark's manager who assisted with the sale. More