Go Honda

Absolutely terrible service! !! We had the displeasure of dealing with the assistant general manager by the name of “Matei Gherman” who supposedly “has no boss” and “does not !! We had the displeasure of dealing with the assistant general manager by the name of “Matei Gherman” who supposedly “has no boss” and “does not care about the dealers reputation” as they scammed a $1000 deposit on a car that was not what they promised prior to looking at the car. The sales rep said in a text that he would garuntee a refund of a $1000 deposit if the sale did not go through. However upon arriving to pick up and view the car there was substantial body damage to the car that they hid in the photos sent. After showing the “GM” the message he said the deposit was still not refundable… going back on the dealerships promise. Absolutely sickening how this man spoke to an 18 year old looking to purchase his new car. However this dealership does not value their customers or their reputation. As Matei said “I do not care about our reputation, we sell lots of cars”. So they will most certainly not take care of you. Will be speaking with corporate side of Honda and the owners of the dealership to inform them of their poor excuse or a manager… I truly hope that this man does not stand for the dealerships ethics. If you are looking for a dealership that does not value their reputation or customers and would scam a $1000 deposit from an 18 year old kid then this is the one for you. More

Nicole as poor service. She made feel small person. Very bad experience with managers. They hassle me Good. Beware of your bill of sale. Sales man their good but finance She made feel small person. Very bad experience with managers. They hassle me Good. Beware of your bill of sale. Sales man their good but finance, worst to deal with. They ripped me off CRV 2022 sport worth 54k. Gave me the bill of sale after 3 months so too late to fix. I will meet them on September to fix these messed. Signatures are different from one another. I didn’t sign for 54k worth of CRV 2022 sport the price originally 42k and MR MICHAEL are the one who pick up the car from go Honda to St. Albert drove to go Honda Edmonton coz I thought it’s gonna me cheap on my side 42k. But it went up to 58k in total plus extras key fob and I never ask for diamond what so ever they put on my bill. More

Went into pick up parts today and barely missed a collison with two Go Honda employee's driving a Audi. The lady driving was speeding and the salesmen just waved at me. I jammed on my brakes to avoid collison with two Go Honda employee's driving a Audi. The lady driving was speeding and the salesmen just waved at me. I jammed on my brakes to avoid an accident that could have caused serious injury to me as she would have hit me in the driver's door. Slow down people if you want to speed don't do it in the lots. Dianne owner of a 2017 HRV. More

Wish I had read reviews before going here! STAY AWAY! TERRIBLE SERVICE! And yes they do say one number and in the end the numbers do not line up! The sales guy was terrible (Mike Warren). STAY AWAY! TERRIBLE SERVICE! And yes they do say one number and in the end the numbers do not line up! The sales guy was terrible (Mike Warren). While we were there to pick up the vehicle, he didn't make any contact with us until I made a snark comment to him and then he helped for 2 minutes. It was a terrible experience and I would NEVER recommend anybody go here to buy a vehicle. You will definiately have a bad taste in your mouth when you leave. BIG REGRETS!!!!!! More

Be careful! ! Do not put any down payment!!! they are so good on playing tricks on the numbers. They're saying things that you wanted to hear but different on th ! Do not put any down payment!!! they are so good on playing tricks on the numbers. They're saying things that you wanted to hear but different on the document. If you put a down payment, they're gonna do their best to tricked you to purchased extra warranty. Be careful when they ask you to sign beside each numbers and record you conversations. The finance that I talked to said, 'I shouldn't trust what she said' what the heck!!! More

TERRIBLE DEALERSHIP TO BUY A CAR! !! TERRIBLE FINANCE MANAGERS!!! WENT THERE WITH A HAPPY FACE AND LEFT WITH HATE IN BUYING CARS! STAY THE F AWAY FROM THIS DEALERSHIP!!! !! TERRIBLE FINANCE MANAGERS!!! WENT THERE WITH A HAPPY FACE AND LEFT WITH HATE IN BUYING CARS! STAY THE F AWAY FROM THIS DEALERSHIP!!! More

They have a very terrible finance, they tried to sell something to us. They are very pushy or adamant and disrespectful, I decided not to continue the purchase and I asked my deposit back, the manager an something to us. They are very pushy or adamant and disrespectful, I decided not to continue the purchase and I asked my deposit back, the manager and sales did not get back to me. I will 100% not recommend people to not do business with them. Very terrible experience More

Terrible sales representatives barely knows what he's doing. Very aggressive and rude assistant manager. When we asked him for the best offer he got very aggressive and said I have no offers for you. Wha doing. Very aggressive and rude assistant manager. When we asked him for the best offer he got very aggressive and said I have no offers for you. What a terrible way to treat customers. Continue to treat the customers like that and Honda will definitely lose many! More

They would not give our down-payment back after us finding out that they didn't approve us first about financing... they took our down-payment as a deposit but we specified it was our down-payment and finding out that they didn't approve us first about financing... they took our down-payment as a deposit but we specified it was our down-payment and they never verified we needed to put a deposit down on the vehicle. After we paid the down-payment then we found out that we were still being approved for financing and took them the third day to actually say we are close to approving... and asking for all the specific verifications to authorize my approval for financing... and when we went back finally the 3 day to get our down-payment back; they kept pushing and saying that they have the approval just need another hour; and after the hour, they tried to ask for more verifications. After couple hours, we went back for the down-payment and the manager came out and said that he can waive the last verifications and we can take the vehicle... so after all this time of us initially verifying income and everything and taking us in circles;they has approval for everything but with held it from us... and then said we couldn't have the down-payment back... and sent us to file a report claim.. when we went back to the dealership to get our down-payment; they were so unprofessional about it, and we were spoken to as if we didn't understand anything. They spoke to us infront if the receptionist desk and kept going back to their offices as a group to discuss their options just because they wanted to keep our down-payment. Our personal financial situation was basically discussed out in the open where all their other potential customers could hear.. felt so exposed. Very unprofessional. More

They will tell you all lies I deposited 1,000 for car color reservation and they don't refund it to me after I canceled the transaction.thats why I'm not going to recommend this car dealership to all of color reservation and they don't refund it to me after I canceled the transaction.thats why I'm not going to recommend this car dealership to all of my friends and relatives . More