Go Auto Outlet Yellowhead

Naji was great and so was the sales manager . Service was great and smooth .Naji was careful to understand the options we need and responded to all our inquiries. Service was great and smooth .Naji was careful to understand the options we need and responded to all our inquiries. More

Was looking for a hybrid to replace a Toyota Prius that was totaled. Found one at this dealership that looked promising so I inquired about it and a young lady name Kim responded. She was very pleasant t was totaled. Found one at this dealership that looked promising so I inquired about it and a young lady name Kim responded. She was very pleasant through the email/text exchanges and that continued when I eventually made it to the dealership for a closer look and test drive. My wife and I returned for a second look and a test drive and again, Kim was very pleasant and personable. We were very close to closing the deal, but I wanted an additional day or so to think it over. In the mean time the vehicle was sold which was fine. Our experience with Kim was pleasant and comfortable and she didn't try to pressure us into a purchase. The sales manager however, push additional and expensive add-ons which we did not want. Be prepared for the up-sell if you shop here. More

Thank you so much ! ! Purchased an RV today best service I’ve ever seen. Everything was so fast and easy and they found the perfect fit RV for me and my pups. I will reco ! Purchased an RV today best service I’ve ever seen. Everything was so fast and easy and they found the perfect fit RV for me and my pups. I will recommend Go Auto outlet in Edmonton to all my friends. Great jobs guys and thank you for making this an exciting experience today More

Exceptionally disrespectful treatment from the Sales Manager/Salesperson at this dealership. I will never, and would never return to this dealership for any vehicle at any price. Do yourself a favor and Manager/Salesperson at this dealership. I will never, and would never return to this dealership for any vehicle at any price. Do yourself a favor and take your business to any other dealership. More

Zach was great and so Was our Sales manager and the financial Part was completed quickly and even Got a little extra from our finance guy, Bobby!! Great service all around and we Have been dealing wit financial Part was completed quickly and even Got a little extra from our finance guy, Bobby!! Great service all around and we Have been dealing with go Auto for years! Always great service Thank you More

Bought a vehicle in 2022, I was convinced to buy the Mechanical Breakdown Insurance which would be included in my monthly payment through my loan, even thought I didn’t want it, they assured me it would Mechanical Breakdown Insurance which would be included in my monthly payment through my loan, even thought I didn’t want it, they assured me it would be worth it. When the Insurance reached its kilometre warranty term. I was told that my monthly payments would stay the same and that my warranty was no longer valid. These people con you and lie to you. Be very careful. I will never buy from these people again. More

Beyond discusted with after sale service. Purchased a 2019 Toyota Corolla on Jan.28,2023. Brought it back within 30 days complaining the front passanger brakes were thunking and grinding. Purchased a 2019 Toyota Corolla on Jan.28,2023. Brought it back within 30 days complaining the front passanger brakes were thunking and grinding. They brought me a tiny rock (probably picked up off the garage floor) and told me the brakes are brand new, give them more time and break them in...fast forward to last Monday Sept 11/23, I'm now at Toyota on the Trail (their recommended service location) for a assessment as the issue has NOT resolved. I am billed $185 and told by Devanand Sanal , Go Auto used after market brakes, the front passanger side has failing components, was installed incorrectly and is missing a shim and that new brakes ARE required as no matter how much they rough up the surface this will be a reoccurring problem. (REPLACEMENT = $709) My immediate response is that, NO, Go Auto should be liable for this repair as they refused to help me when I told them something was wrong, to which Devan agreed and even attempted to call them personally when I was having no luck that day getting any kind of assistance with a man named Kirk Rickett. (When asking to speak to anyone other than Kirk, I was told no, he is the highest level and who I need to deal with.) The day came to an end and I picked up my car from Toyota on the Trail with no replacement brake service completed, a diagnostic bill to pay and no response from Go Auto. For an entire week, I reached back out to Kirk Rickett at Go Auto Yellowhead where I was continually brushed off or straight up ignored. He was short with me, rude to me and belittling. On Tuesday, when he asked me via email, "the service manager wants to know what exactly you want them to do, when Toyota has already Rectified the problem..." I knew with certainty I was being taken for a fool. I sent him my response, very clearly stating the issue has absolutely Not been Rectified and that I want the faulty brakes replaced and installed correctly and for Go Auto to cover the cost of those diagnostic fees. I was entirely ignored until today Monday, Sept 18/23), despite my follow up attempts until this morning when I had to call again as I was supposed to show up for replacement parts and installation, but had yet to receive confirmation that this would actually be done. I was told by Kirk that he would call me right back... he instead, emailed me stating he was going into a meeting, but would have access to email... and of course, his delayed response is because he's been away since Thursday. (Note I emailed him Tuesday!) I went back and forth with him ALL DAY. He had NOT bothered to speak to Devan at Toyota and had not made a plan for replacement part services. Now, I am being told I can have new brakes under warranty (Ive put 4000km on these New brakes)but will be billed $150/hour labor. I obviously Didnt agree to this and continued to fight for what's right. Somehow, Kirk has twisted my issue into me insisting that I want ALL The brakes replaced for free.. not once was that even suggested as I was told only the one brake was problematic. Then Kirk switched back to ignore mode, I was forced to call Go Auto AGAIN, where he now tells me service was supposed to have called me and that he cant help me... Eventually, Nas from Go Auto called and says they will reimburse me the diagnostic fees I paid, because, truly, this should not have needed to escalate this far and certainly should not have taken a week to deal with. But they will NOT replace the brake (despite them being under warranty)! Supposedly, Devan is telling them the brakes are fine now that he's corrected the install and they are deemed safe. He also claims he never told me this would be a reoccurring problem. To make a long story slightly shorter.. Go auto does not properly inspect or service their vehicles before sale - Toyota gives you a price tag to fix Go Autos screw ups and Go Autos last word is, "Toyota needs to make money too." DO NOT SHOP WITH GO AUTO -ZERO PIECE OF MIND! More

I bought a car just recently Salesman Karandeep was great he helped me get a great vehicle had a SUV brought in for me. Yohannis help with my financing and getting all the paperwork completed. All the staff he helped me get a great vehicle had a SUV brought in for me. Yohannis help with my financing and getting all the paperwork completed. All the staff were friendly and extremely helpful. I have already recommended them and would again. More

#goautoyellowheadtrailedmonton So. ... This is going to be a long one....... I had to buy a new vehicle(new to me at least) in Jan 2023. The sale experience itself was great! BUT!!! N ... This is going to be a long one....... I had to buy a new vehicle(new to me at least) in Jan 2023. The sale experience itself was great! BUT!!! Now less than 90days after, there is a horrendous squeal coming from the rear end.... Very probable brake related! Now, those who know me, know my work background.... So when you try and tell me that brakes fail (after they have "passed" your "quality inspection") in less than 2000k since purchase, you know exactly what I'm going to tell you! When you try and tell me that it's a rock or pacify me some other way.... You still know the response you're going to get. I checked the rotor; there's no scoring from a "rock", that horrendous squeal is NOT from outside moisture when it's continuous with it being dry outside..... QUIT TREATING ME LIKE AN IDIOT! 🤬 SO.... when you tell me I have to pay YOU, GO AUTO YELLOWHEAD Trail, $160+TX TO HAVE IT INSPECTED, you know exactly what I'm going to say! When you tell me that IF I have it looked at by any one of the fully licensed, red seal, mechanics I call friend (at no charge I might add) and WHEN I do, you now are no longer RESPONSIBLE...... Guess what I'm going to say🤬🤬🤬 Now, I'm not going to write what you all know I said.... Because frankly my post will be removed, siting that I've gone against "community guidelines"😂🤣😂🤣. Instead I'll say this....... GO AUTO YELLOWHEAD, I MAY LITERALLY ONLY BE 1 PERSON AND MY BLASTING YOU ON EVERY MEDIA PLATFORM I USE WILL MAKE NO DIFFERENCE IN YOUR WORLD..... BUT GUESS WHAT? I KNOW ALOT!!! OF PEOPLE AND THOSE People, KNOW EVEN MORE!!! Have a wonderful day😁 More

RUN FOR THE HILLS ! DONT WASTE YOUR TIME. THERE ARE BETTER DEALERSHIPS TO DEAL WITH THEN HERE ! Save yourself a headache and don’t bother buying any vehicles from this p DONT WASTE YOUR TIME. THERE ARE BETTER DEALERSHIPS TO DEAL WITH THEN HERE ! Save yourself a headache and don’t bother buying any vehicles from this place. Once the deal is signed, they don’t give a flying *** about you. We recently bought a truck from here after the deal was done we went to show the truck to some family and friends and right away they pointed out that the back side panel was replaced or fixed up. We are not body mechanics so obviously we didn’t know this and they failed to point this out to us before we signed the paperwork. I was also curious and decided to pull the Carfax and on the Carfax I pulled they also replace/repaired the exhaust on the same side as the panel that was replaced / repaired. This information was not disclosed prior to purchasing the truck and was not on the Carfax that we signed off on so we had no idea until after the paperwork was already side and gone to the bank. We took the truck back to ask some question at first, they acted like they didn’t know and then admitted it had some dents and scratches so it needed to be fixed. Mike (sales manager) and Becker (general manager) told me that they do not have to disclose this information to us, but they’ll fix the problem they admitted it should’ve been fixed before they sold the truck, but again had no remorse towards me as a customer just laughed in my face , rolled their eyes and told me there’s nothing more there gonna do more for us. They had our truck for over a week, we picked it up today and they did absolutely nothing. They slapped a sticker on the side which has bubbles and lines through it and wanted us to sign off on the paperwork. It’s been a huge disappointment dealing with them and now the truck has to go back yet again. They have not gone above or even beyond, their customer service is a joke. Huge red flag when the general manager doesn’t even have the respect to come down from the raised desk area where all the managers sit and talk to me at eye level. But I am honestly not surprised as people just don’t care anymore. Humanity it dead. More