Gateway Toyota

Up Selling I brought my vehicle in for servicing and agreed to certain maintenance services. My audio system no longer has bluetooth capabilities so I was told I I brought my vehicle in for servicing and agreed to certain maintenance services. My audio system no longer has bluetooth capabilities so I was told I would need a whole new audio system which I declined. Approximately 1.5 hours after drop-off, I was called and informed that I would need a battery check, wheel balancing, and a rock chip repair. I declined that battery check, accepted the rock chip repair and questioned the wheel balancing which would cost $129.00. Just a few months prior, Gateway Toyota had replaced and balanced all my my tires and were now telling me I needed a wheel balancing. When I raised this issue, the file was checked and I was told I didn't need a wheel balancing after all. I cannot trust companies that try to to up-sell products and services once they have you in their clutches. This is a dishonest practice and leads to poor customer relationships. I will not use this dealership again. More

Outstanding Service All the staff at Gateway are so professional and friendly. They explain everything, are not pushy in terms of what you should have done and make sure All the staff at Gateway are so professional and friendly. They explain everything, are not pushy in terms of what you should have done and make sure things are done on time. More

Regular maintenance appointment They are so friendly!! You feel like a member of the Toyota family as soon as you drive in the door The waiting area is big and comfortable with coff They are so friendly!! You feel like a member of the Toyota family as soon as you drive in the door The waiting area is big and comfortable with coffee service and TV. Compared to another location I've had my vehicle serviced. I'll always go to Gateway - They have 5 star service and employees. More

The Extra Mile for My Highlander Gateway Toyota goes out of their way from the moment you drive in; till the moment you drive away. Two of the Service staff that are exceptional are Gateway Toyota goes out of their way from the moment you drive in; till the moment you drive away. Two of the Service staff that are exceptional are Todd Pringle and Troy Vinthers. From making sure all services that the customer requires, keeping informed during the service appt., cost of the work being performed, vehicle washed, service appts. completed in a timely fashion. Thank you More

Long term service relationship Just wanted to put a few comments in about Troy . When you buy a new vehicle you are also indirectly including the service department in your purchase Just wanted to put a few comments in about Troy . When you buy a new vehicle you are also indirectly including the service department in your purchase thoughts and research. Although we have bought many vehicles from this dealership one of the prime reasons we continue too over the years is the relationship we have with Troy Vinthers he inspires confidence when you bring your vehicle in for service , sometimes mistakes are made or other issues but how he deals with them and corrects them is very professional. As well he is very good with very picky customers which I happen to be and I appreciate his thoroughness. Troy is exceptional in his position , as a side note this service department has as a whole one of the best service departments in the city ,advisers , mechanic,s as a whole and I can say this as we have several different makes of vehicles and take them to there respective dealerships. More