Gateway Toyota

Tire Change Friendly caring service department. I had to change the appointment time at the last minute and found the service department to be very helpful and ac Friendly caring service department. I had to change the appointment time at the last minute and found the service department to be very helpful and accommodating. More

Their service department is second to none! Troy in Service gives excellent customer service.......he is honest and full of integrity - which is rare in this world. In my opinion he is the BEST Troy in Service gives excellent customer service.......he is honest and full of integrity - which is rare in this world. In my opinion he is the BEST in the industry!!! He is full of knowledge and shows a real interest in YOU, not just your vehicle! More

2016 4Runner Trail Edition Before delivery of the 4Runner we decided to add a levelling kit to allow room for larger wheels and tires. After delivery and driving 80km home and s Before delivery of the 4Runner we decided to add a levelling kit to allow room for larger wheels and tires. After delivery and driving 80km home and several off road test drives to test out the capability of the Trail Edition, the vehicle sat in the garage until the morning commute to work. After the wife drove a short distance the next day the KDSS light came on. After contacting Gateway, they got the 4Runner in the shop as soon as we arrived and had the KDSS system repaired and working properly, with a detail, in a matter of hours. The service advisor took the time to explain the KDSS system in detail, how it works and why it makes the Trail Edition what it is. Having had modified vehicles in the past I have a basic understanding of other suspension systems but being new to Toyotas I didn't know the KDSS Dryden was so advanced. The service advisor had excellent knowledge about the vehicle and I was happy he took the time to explain the system and why the warning lamp was on. I left the dealer with a greater appreciation for my new 4Runner and would recommend Gateway to anyone that is new to Toyotas like I was. More

Service This is my first time to go to this dealer and I was impressed. The service was quick, the advisor was prompt and courteous. I am definitely bringing This is my first time to go to this dealer and I was impressed. The service was quick, the advisor was prompt and courteous. I am definitely bringing my vehicle back to this dealer again for any future maintenance/repairs. More

Amazing service and shuttle! I love how much communication there was. Ruthi was incredibly kind and efficient! Great communication and clear option given. Also the s and shuttle! I love how much communication there was. Ruthi was incredibly kind and efficient! Great communication and clear option given. Also the shuttle service was amazing, both pickup and drop off, It was pretty pricy for my repair though not going to lie, diagnostic labor + repair labor cost me $390, service parts cost me $30 in total (Battery clam and spark plugs). More

Absolutely Fabulous!!! Troy in services makes service an absolutely wonderful experience. Handles all issues and ensure work is completed perfectly each time. I won't go e Troy in services makes service an absolutely wonderful experience. Handles all issues and ensure work is completed perfectly each time. I won't go elsewhere. More

Valued Our first experience was exceptional, our 2012 Toyota (purchased at another Toyota dealership) needed received minor parts while we were in Edmonton a Our first experience was exceptional, our 2012 Toyota (purchased at another Toyota dealership) needed received minor parts while we were in Edmonton and was washed, which took about a hour. It was treated like warranty. When we needed a new car, the salesman was thoughtful, informative and drove an hour to pick up so we could take possession of our "new" 2014 Corolla. Each staff member we interacted with treated us were congenial, respectful and unhurried. The respect and interest the individuals we worked with made us feel cared for and valued. Respect, kindness and understanding of our needs was important, and we would be inclined to seek out similar qualities in the future. More

Thorough, efficient service. I have regularly used this dealership to service my 2003 Toyota Corolla. Today it was regular maintenance (oil, filter, etc.) and Spring Inspection, I have regularly used this dealership to service my 2003 Toyota Corolla. Today it was regular maintenance (oil, filter, etc.) and Spring Inspection, and check on the engine light. The service rep always gives a good estimate of price, but is very careful to check with me on any work that comes up during the inspection. i appreciate that guidance is given about what job(s) can be deferred for a while. The Savings card is very worthwhile, and I generally make use of the Shuttle Service - a big help. The Service reps, including Veronica today, are always polite, professional, and congenial. More