Gateway Chevrolet

Gateway is where I bought my Camaro in 2013 and the only service Center I have ever taken it to. I have had a couple of incidents in regards to issues with the car such as fading stripes that they fought me service Center I have ever taken it to. I have had a couple of incidents in regards to issues with the car such as fading stripes that they fought me about changing claiming it was because they were an after market product but the car was bought with them on. Their customer service has gone from average to horrible in the last couple years. No room here to mention all of the issues. Last issue I’m having with them now is the car has a 10 year no rust guarantee and there is rust around the rear wheel well but they never informed us about having a paint inspection every two years but it’s been two weeks since they looked at the car have not bothered to contact me and let me know where I stand with the repair. They said they would contact me in 2-3 days. The tech said at the time that they are very unlikely to repair it but I feel they should still honour me with a response instead of neglecting to deal with me. Just another example of their poor customer service! More

A couple of months ago. I had a serious problem with my Sonic. The check engine light wouldn't turn off. For error code PO11. I took the car to this dealership many times to I had a serious problem with my Sonic. The check engine light wouldn't turn off. For error code PO11. I took the car to this dealership many times to get it fixed. After the first time. They said if this problem comes back we will fix for free from 2 years. Well the problem came back same error code. But claimed it was a different part that broke. So they fixed it again and did lots of other adjustments to "prevent" the code from coming back on again. With in 2 days the problem came back. Same code. And they still said they had to charge me to find the problem and fix it... But they didn't even fix it the first time. They have no honor in there practice when they say. Free parts and labor on anything we did. Cuz what they did, didn't work. On top of this. They said maybe my car can't be saved look into buying another car. Or replace the whole engine. We don't know what's wrong. I can't afford to be spending over $15k in parts labor and new engine/ car that is 5 years old with 70,000km on it. So I took it to a different place. And they didn't charge me at all to find the problem. And sure enough what they discovered was that during the tuning process of my engine timing. They damaged a key part that runs the ignition timing. With photos to show them and my other mechanic saying they MUST have touched and damaged this part, during the other repairs they did to my car. And so with out a doubt knew exactly what the problem was. But didn't want me to find out or to fix it. As it would be out of pocket for them. They denied admitting it was there doing. And refused to fix my car. And for that matter when trying to order this part through the dealership. The request was cancelled every time and so no. After paying $4000 to Gateway. Still have this error code. I will never go this place again! Nor deal with a Chevy either! More