Gary Moe Hyundai

Buyer beware xxxxty gm and sales manager After learning I was pregnant I went in to trade in my fully loaded with extras car for an suv.. I ended up getting a basic model.. I bought in spring After learning I was pregnant I went in to trade in my fully loaded with extras car for an suv.. I ended up getting a basic model.. I bought in spring. While I was buying I made sure everything was in place I asked about block heaters and a bunch of other things.. fast forward to my first oil change when you come on they walk around your car looking for every ding and scratch.. there was nothing wrong with the car after the oil change I left went straight home and realized there were big scratchs on my passenger door. I went back in and asked about it and they said I wasn't them even though the report showed no damage they blamed me and were not willing to do anything so I started going to a different dealer. Fast forward some months and it's winter now I have a new born and don't live in town we got down to -45 And I go to look for my black heater.. I can't find it I call them and ask and they transferred me to a different dealer.. I make arrangements to go in so they can pull the cord out for me to realize there is NO block heater in my car! The dealer they sent me too called them and they said I bought the car a year ago and they arnt doing xxxx.. so I go in personally to talk to the gm about this problem he told me non of his cars on the lot have block heaters and you have yo work it into the deal... hmm Alberta-45 And no block heater.. even though when I was with the sales guy and talked about it the gm told me it's my fault that it's not there and he cant do anything about it saying o should have knew when I bought it.. I told him seeing how it was spring I didn't have a need for it and asked what we can work out as I would NEVER buy a car with no block heater I left with nothing and no solutions it took him a day to call me back and offer "his cost" on a new block heater.. in the mean time I did my home work and found way cheaper ones $90 or more less then what he wanted to charge me I asked if it was a factory block heater and he said no it's after market to keep the cost down he wants to charge me a couple HUNDRED dollars for an aftermarket block heater and also didn't do anything about the scratches on my brand new car I would never recommend anyone to go here what a rip off and they don't care about the people they serve he then went on to ask if I wanted to trade in my car.. are you stupid your not owning up to your mistakes of scratching my car nor do you want to help me with the block heater why would I want to give you any business!!! Thanks for trying to pull the wool over my eyes what a jerk!!! So to sum it up no block heater and put scratches on my new car.. if you buy from them keep in mind no cars come with block heaters More

Sales Follow up Well it's me again - after exactly one week of having purchased a vehicle from the dealership and voice and complain that the full condition of the ve Well it's me again - after exactly one week of having purchased a vehicle from the dealership and voice and complain that the full condition of the vehicle purchased is substandard. Obviously the Journeyman Technician did not evaluate this unit at all. A separate independent body examined this vehicle and cannot believe how misinformed this dealership handles its customers. Have now reported my experience with the Alberta Motor Vehicle Industry Council AMVIC to see what can be done. Dealership does not back up their vehicle or sales! I will keep customers of Gary Moe Group updated to see what if anything will result. More

Sales Just purchased a used vehicle from Gage Cutler in sales and was treated with interest, respect and courtesy. Gary was very positive and enthusiastic t Just purchased a used vehicle from Gage Cutler in sales and was treated with interest, respect and courtesy. Gary was very positive and enthusiastic to find a vehicle that filled our needs. Thanks Gary P.S. Gary is very quick to respond to emails which as great as we were coming in from out of town! More

amazing people Loved my experience, purchased a 2015 Dodge Ram 3500 is in perfect condition and everyone made sure it was ready to go and everything was clean. Loved my experience, purchased a 2015 Dodge Ram 3500 is in perfect condition and everyone made sure it was ready to go and everything was clean. More

Service I had the service department install my winter tires for me. Spencer was very friendly and knowledgeable. I would definitely recommend them for all I had the service department install my winter tires for me. Spencer was very friendly and knowledgeable. I would definitely recommend them for all your service needs. More

Terrible Service. Damaged vehicle after taking it for months Damaged the car. Refused to acknowledge damage was done by them. Had the car for months and then gave less then 24 hours to return the rental. They cl Damaged the car. Refused to acknowledge damage was done by them. Had the car for months and then gave less then 24 hours to return the rental. They claim to have an honesty policy that trumps customer service. I do NOT recommend this establishment to anyone. Unprofessional and incompetent. More

Don't expect them to have parts when you need them Hard to believe that with the number of Santa Fe vehicles that they have sold that they can't stock a simple thing like wheel bearings and tell me the Hard to believe that with the number of Santa Fe vehicles that they have sold that they can't stock a simple thing like wheel bearings and tell me they are now back ordered and can not even give me a promise date when they will be available. They are on a boat on the water is all they can tell me. The service department has had three chances to fix the blind side detectors and they still don't work. I definitely would not recommend this dealership.I called a dealer in Edmonton and they have no problem stocking these parts Very Very disappointed to say the least as my car sits and I am not able to drive it. SHOP ELSEWHERE!,,, More

Unhelpful If I could give these people less than one star I would. They sold my friend her first car which has turned out to be a piece of crap. It was used whi If I could give these people less than one star I would. They sold my friend her first car which has turned out to be a piece of crap. It was used which may always be a risk but it had been in a car accident with thousands of dollars worth of damage which she was not told about before she purchased the car. They didn't want to do anything to help her. Now she's stuck with a car that is constantly giving her problems. I'm looking to buy a new car soon and this place is the last place I would come to. I'd rather walk. More

Very dishonest. Paid $11,000 for a used car from them and was told it had a 30 day "bumper-bumper" warrant. Took 3 days to actually get the vehicle after paying in fu Paid $11,000 for a used car from them and was told it had a 30 day "bumper-bumper" warrant. Took 3 days to actually get the vehicle after paying in full. Had a damaged bumper that was not damaged when we looked at vehicle, was told they would fix it. Took the car in to get fixed, was told they wouldn't warranty it. Twenty three days later, warning lights came on , pulled over, turned car off, zero battery power left. Talked to dealer, after waiting hours they send a guy to boost it , wouldn't stay running. Had to have car towed to shop, dealer wouldn't pay tow bill. Next day they say the alternator is shot and they won't warranty it. Basically nothing but dishonesty from the minute we stepped in their door! Do not deal with these guys. Just want your money, honesty and customer satisfaction is of no importance More

disappointed I came there for my change oil l,my appoinment is 3 pm,i came early 15 minutes before 3, i wait for 1 1/2 hour,until the power is out,,and they just t I came there for my change oil l,my appoinment is 3 pm,i came early 15 minutes before 3, i wait for 1 1/2 hour,until the power is out,,and they just told me to rebook my appointment because of the power,and its just 10 minutes when the power was off,and didn't do anything in my car for 1 1/2 hour,,i wait for nothing.. More