Freedom Ford

Service & new tires I had a very pleasant & informative experiences, Roxanne is a happy bubble person new what was going on at all times. Thanks again Roxann see in the n I had a very pleasant & informative experiences, Roxanne is a happy bubble person new what was going on at all times. Thanks again Roxann see in the near future Stuart.T More

Got a good deal Had a problem with getting mud flaps included in deal (my fault for not catching it) sales men stood up and got the mud flaps as part of the deal. ver Had a problem with getting mud flaps included in deal (my fault for not catching it) sales men stood up and got the mud flaps as part of the deal. very happy More

My new favorite person After having terrible experiences at 3 other Ford dealerships and my vehicle not being fixed at all I was referred to Roxanne by a close friend. She After having terrible experiences at 3 other Ford dealerships and my vehicle not being fixed at all I was referred to Roxanne by a close friend. She returned my call fast and we had set up an appointment for me to bring in my 2013 escape. She was a pleasure to deal with from the very start. Fast and efficient and accommodating. My car was there for 3 days and she kept me posted all along the way. Every time she called she was in a good mood and understood where I was coming from. I knew I was in good hands and felt very cared for. I can't even put in to words the kind of person she is. I will continue to buy Fords just to deal with her. She has legitimately restored my faith in dealership service. More

Excellent experience! We were considering getting a new F-150 since our Escape was about to be paid off. We spoke with Diane via email and we decided to head into the deale We were considering getting a new F-150 since our Escape was about to be paid off. We spoke with Diane via email and we decided to head into the dealership to see what they had. And they had pretty much exactly what we were looking for. Diane was super friendly, made the process easy, and was always able to answer our questions. We took it for a test drive, and walked out of there the owners of an F-150. Highly recommended! More

SHE IS A GREAT PERSON I ARRIVED TO HAVE MY VEHICLE SERVICED SHE WAS VERY FRIENDLY AND HAD ME IN VERY FAST WHEN IT WAS DONE SHE CAME TO WAITING AREA TO GET ME THEN I AS I ARRIVED TO HAVE MY VEHICLE SERVICED SHE WAS VERY FRIENDLY AND HAD ME IN VERY FAST WHEN IT WAS DONE SHE CAME TO WAITING AREA TO GET ME THEN I ASKED HER TO SET DATE ON MY VEHICLE SHE DID THAT NO PROBLEM I WILL GO TO HER ANYTIME FOR SERVICE THANK U More

Great service The service was great as usual. I do not appreciate the calls from any sales people. I am very happy with the vehicle I got and NOT interested in any The service was great as usual. I do not appreciate the calls from any sales people. I am very happy with the vehicle I got and NOT interested in any trades at the moment. More

Very Poor Policies I bought a used 2013 F150 xlt from Freedom.I did so as I assumed{wrong} that FORD would dot there I's and Cross there T's before selling a vehicle to I bought a used 2013 F150 xlt from Freedom.I did so as I assumed{wrong} that FORD would dot there I's and Cross there T's before selling a vehicle to a customer.Ive proudly drive a Ford truck is my first in 1989 and Bragged often about Ford.This experience has diminished that greatly,Thanks for that ! After driving and monitoring my gas mileage for 2 months I came to the obvious conclusion that 19.5L/100KM was completely out of sync for this ecoboost after alot of research.I took back the truck to FREEDOM and they agreed to pay for a pc check.Found out it was in need of an update! They couldnt tell me what it was for and it would cost me $149 plus almost $20 in shop fee;s{to hook a cable to the cpu? and update? } shop fee's?? . Just because you can doesnt mean ou always should !! Why was I not notified the truck needed and update I asked and the reply was because we are not required to check for "uodate" before selling. Really ! What if it were a safety issue for headlight prematurely shutdown down,or fuel pumps not turning off when gasline breached,Brake modules,etc. Sell me a truck and the charge me $180 to fix it. PATHETIC FORD ! Your light has been dimmed in my eye's and you've Tarnished your reputation with a Loyal Customer over a nickel and dime policy ! Hope the $180 you squeezed outta me was worth my Loyality !! PS...The gas mileage started dropping immediatly and hovers aroung 16L/100km in city and 13-14 highway like it should have which it was why I wanted one. Love my truck but your policies lack commitment to your customers. ! More

Take advantage of your ignorance 100%cheating by sales and finance staff together. If they understand that you have limited knowledge, they will take advantage and cheat you like xxxx 100%cheating by sales and finance staff together. If they understand that you have limited knowledge, they will take advantage and cheat you like xxxx. I had a very bad experience after taking a 2017 Ford Escape for lease and I am trapped now More

Reviews This guy helps me alot to buy a used vehicle Very postive towards customer service Way better than other dealers around edmonton area Thanks Be This guy helps me alot to buy a used vehicle Very postive towards customer service Way better than other dealers around edmonton area Thanks Ben More

Awesome service !!! My brother and I each purchased Ford F150 Platinum's on the same day... Thomas Ly was amazing and went out of his way to ensure the purchase and deliv My brother and I each purchased Ford F150 Platinum's on the same day... Thomas Ly was amazing and went out of his way to ensure the purchase and delivery was easy and enjoyable. I've had my truck for 6 months now and the excellent service from Thomas continues. He is always happy to help and answer all of my questions. More