Freedom Ford

Feels your car is taking care off Roxanne is taking care and makes sure the service and repairs are performed to what the vehicle needs. Great experience and customer service, feel tak Roxanne is taking care and makes sure the service and repairs are performed to what the vehicle needs. Great experience and customer service, feel taking care off. More

Learning & Experience I understand there are many variables that make up an experience such as this and in the moment it is a lot to take in. Looking back on MY personal e I understand there are many variables that make up an experience such as this and in the moment it is a lot to take in. Looking back on MY personal experience this is my evaluation. I was shopping on the Freedom Ford website and found a vehicle I was interested in. When I went in to the dealership to see it I was greeted immediately by Kal who was very friendly and outgoing. When I told him what vehicle I was there to see I was told by a sales manager it "had just been sold" the day before my arrival. I think the website needs to be in real-time to eliminate the perception of bait-n-switch. Could've given a better price comparison to see what other models/options were available for same dollar value. Kal was very friendly and personable but needs some polishing around the edges: Pros: - Listened to my needs and identified a vehicle that matched - Good conversation - Greeted and didn't feel pressured Area's for Improvement: - Didn't offer to take me out to the lot to choose a vehicle - Didn't explain the Costco discount appropriately - When I came to pick up my new vehicle exclaimed that he already had a buyer for my trade-in (sort of a slap in the face after the amount of time negotiating the trade value) - The attention to customer needs shifted to attention to his overall performance I think Kal will be a good salesman but needs to improve his professionalism. Just looking - The GSM I dealt with, Matt H., is no longer listed on the website but was very accommodating. Arlene in Finance was very thorough and friendly. She offered my girlfriend veggies and dip when the process went well into its 3rd hour by the time we got to finance. Very genuine and down-to-earth. I was satisfied with my experience but there is room for improvement. More

Regular Maintenance I've been a client at Freedom Ford for a couple of years now. Started with just maintenance on my 2013 Ford Escape and more recently with a purchase o I've been a client at Freedom Ford for a couple of years now. Started with just maintenance on my 2013 Ford Escape and more recently with a purchase of a 2016 Ford Escape as well. I was given the best advice and ultimately the best possible deal. The very first person that I spoke with was in fact the deal maker for me to continue to come back to Freedom Ford. I'm reffering to Roxanne Autor, she always made me feel welcome and I'm very happy with her proffessionalism, knowledge and personality. I've dealt with other people at the dealership but I can't remember their names. Roxanne has been the strongest link, you rock, thank you. Joao Machado More

Best Sales Rep & Experience Ever! My Husband & I just purchased 2 vehicles from Kal Prasad at Freedom Ford. It was the best overall car buying experience that we have ever had. Kal w My Husband & I just purchased 2 vehicles from Kal Prasad at Freedom Ford. It was the best overall car buying experience that we have ever had. Kal was amazing from start to finish and he has even answered questions for me after purchasing the vehicles. We originally only went to trade in my truck for an upgrade and ended up buying a Ford F150 2017 XLT crew cab & a 2017 Taurus SHO. Best decision we have ever made. Kalvin Prasad was so personable, friendly, hilarious & knowledgeable. He helped us get a great deal & vehicles to suit our needs. I have purchased from Freedom Ford before which is why I went back I had an amazing experience the first time, I didn't think it could get any better. So a huge shout out to our sales rep Kalvin Prasad as well our finance manager Shelley Sheremeta you 2 are now my favorite car buying team!!!! I recommend Kal & Freedom Ford to anyone who will listen More

Quick Lube Service The dealership has excellent Service in all Departments!!! I have used the Quick Lube, Auto Body Dept, Service Dept and New Sales Dept. have received The dealership has excellent Service in all Departments!!! I have used the Quick Lube, Auto Body Dept, Service Dept and New Sales Dept. have received superior Service!!! All departments are very accommodating to my schedule, They keep in touch with me via telephone to update me whenever I receive any Service or have any questions. More

Excellent customer service All service past and present have been exceptional. We can't remember the name of the girls whom we also dealt with but they did an excellent job. All service past and present have been exceptional. We can't remember the name of the girls whom we also dealt with but they did an excellent job. More

Service booking employee I called to ask if a particular part was covered by warranty. The guy i was taking to cobtinually put me hold, told me it was, seemed confused about I called to ask if a particular part was covered by warranty. The guy i was taking to cobtinually put me hold, told me it was, seemed confused about why i had to drop my car off so early despite the fact i didn't care what time the work was done. When i got there i learned he was wrong, it wasnt covered. Cori was great but the guy booking appointments needs significantly more training. Greg the shuttle driver was also very nice. More

Fast friendly serviceby Roxanne Autor provided fast friendly service for our 2014 Mustang GT. Roxanne has been outstanding over the 17 years we have been dealing with Freedo Roxanne Autor provided fast friendly service for our 2014 Mustang GT. Roxanne has been outstanding over the 17 years we have been dealing with Freedom Ford. The same can be said for Bill Hong and Heath Anthony in the parts department. More

32k Service Great friendly knowledgeable customer service by Roxanne. Happy to see the roof noise fixed after the 3rd try. Ride service was efficient and driver w Great friendly knowledgeable customer service by Roxanne. Happy to see the roof noise fixed after the 3rd try. Ride service was efficient and driver was very accommodating. More

Express Service Excellence My vehicle is regularly serviced at Freedom Ford Express, and I always take advantage of "THE WORKS" - its value of this service once again reinforced My vehicle is regularly serviced at Freedom Ford Express, and I always take advantage of "THE WORKS" - its value of this service once again reinforced with the technician CQ identified a fault with the alternator belt - and they repaired it within the hour! Lisa Boersma has proven herself a competent consultant, and I am continually impressed with her mechanical knowledge. Although Sales won't want to hear this, Lisa and her team are taking such good proactive care of my vehicle, it may last years and years....and years! See U all again soon. More