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Freedom Ford

Edmonton, AB

3.8
1,853 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,853 Reviews of Freedom Ford

March 01, 2015

Truck Purchase I worked with Roman on the purchase of my truck and he was very good to deal with. He was helpful, accommodating and I would recommend him to anyone l More

by ldemchuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marrazzo
February 27, 2015

Great Experience Fast and efficient with getting me into a reliable vehicle. Have already recommended this dealership to multiple friends. Great Experience. Would go b More

by chach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 24, 2015

Great Experience Jake Plots was a very freindly and honest salesman, no pressure sales here. Did his best to get us the price we wanted to pay and gave us a great dem More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Marrazzo
February 24, 2015

Coordinated Service I received excellent service at this dealership. I visited 7 dealerships, 3 of which were Ford. Jason was prompt with email responses, made the proce More

by faedon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Spithakis
February 23, 2015

Negative into Positive Being recently divorced I was unable to keep up with my vehicle payments from a vehicle from a different dealership so I was looking for a vehicle tha More

by StevieG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jespersen
February 21, 2015

Awesome Service Department Roxanne makes you feel very comfortable bringing in your vehicle for service. She always seems to be very happy and upbeat and this is very catchy. More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
February 20, 2015

Mistakes Happen, but it is how it is corrected that matters! I went to Freedom Ford about a week ago as I've decided it is time to sell my trusty car while there is still good equity left (wasn't looking for tra More

by pb8888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann Marie Yanagawa, Blaine Plester, Andre Jespersen, Jason Spithakis
Feb 21, 2015 -

Freedom Ford responded

Hello Paul. My name is Blaine Plester. I am the Marketing Manager at Freedom Ford. I read your review and wanted to take the opportunity to contact you privately before making a public response. Regarding the statements you describe as "backpedaling": Andre has been working as an Assistant Used Vehicle Sales Manager for 6 months. Prior to that he was an award winning salesman at Freedom Ford beginning in 2011. He is a "rookie" in his new management position and obviously we will continue to work with him to avoid the issues you bring up. As he told you, he does not set the advertised prices. I do. You may not have believed him, but those statements were truthful. In a typical week, 60-70 vehicles will get a price adjustment. We utilize sophisticated software that lets us see exactly how our pricing stacks up against competitive vehicles in the market. This is how we keep our inventory as top values even as the market shifts. I am confident in saying that you were watching our particular truck precisely because you recognized the value it offered. The salespeople and managers have very quick access to the current price and to the original price. The original price on the truck you were interested in was $23870. It has had five price adjustments to reach its current price of $19365. It was incorrect of him to say that all the price reductions took place last week and I can guarantee that he will be more accurate in how he relays that information in the future. However, to characterize him as you have on a public forum is inaccurate. One only has to read his reviews on this site to see that is the case. In closing, I appreciate that you commented positively about your salesman Jason and that you recommended us in your review. I certainly understand that you may want to purchase elsewhere. You do have the opportunity to edit or remove your review. If you wish to let it stand, that is fine too. If I can be of any assistance in the future please contact me at 780-462-7575.

Feb 21, 2015 -

pb8888 responded

Hi Blaine: Thanks for the response. I will be contacting you a little later this afternoon, 3pm ish or so, at the number you provided to discuss. Paul

February 20, 2015

Good ol' Roxy My journey with Roxanne began long ago. She has basically become my personal Ford hero and seems to know all the answers, well most of them anyway. I More

by Geremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
February 16, 2015

Excellent Service Purchased a used vehicle from Freedom Ford and was happy with the level of service and the open and honest approach from their staff. Although there More

by MikeRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Koehler, Anna Marrazzo
February 12, 2015

2013 Ford Edge LTD Purchase Made Simple They did an excellent job on the entire sales process from start to finish. Excellent Service, Excellent Selection, Good Price. I would have no proble More

by amceown
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ann Mary Yanagawa, Jason Spithakis
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