Freedom Ford
Edmonton, AB
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1,849 Reviews of Freedom Ford
Topnotch I'm a bit upset that I bought my Truck at another dealership, these guys(and gals) deserve it all. After years of receiving less than stellar service I'm a bit upset that I bought my Truck at another dealership, these guys(and gals) deserve it all. After years of receiving less than stellar service at another Ford dealership in both sales and service, the service department at Freedom Ford set everything right (and far beyond). What a business model: Care about your customer so they keep coming back. Everything happened quickly and efficiently, I had my repaired Truck back in short order, even after the diagnosis revealed deeper problems. I really wish I'd have known about these folks sooner, 5 star service. More
Ford F150 Fly In A very positive experience overall with both Mike Sirman and Anna Marrazzo and I would recommend it to anyone in the market for a new or used vehicle A very positive experience overall with both Mike Sirman and Anna Marrazzo and I would recommend it to anyone in the market for a new or used vehicle to check here first! Mike provided me with all the details in regards to the truck and in a matter of days I flew in, got picked up by Mike and we went to the dealership where after a test drive I was sold and finalized everything before bringing it home. It was one of the best experiences I've had at a dealership, very friendly atmosphere! More
Easiest purchase ever I was pleasantly surprised by the friendly, no pressure approach of my salesman. He gave me all of the info I requested in a timely manner and made th I was pleasantly surprised by the friendly, no pressure approach of my salesman. He gave me all of the info I requested in a timely manner and made the entire process very quick and painless. A lot of our communication happened over text message which was very convenient. More
Ford Flex Positive experience for sure. No pressure. We stopped by their lot three times before making decision to buy. Price was best in the city. We were rese Positive experience for sure. No pressure. We stopped by their lot three times before making decision to buy. Price was best in the city. We were researching Ford Flex's for a while and when this one came up we decided to pay them a visit. As mentioned we stop by three times and every time they were respectful and willing to work with us. Best of all there was no "I know everything" attitude. Good service over all. More
Ford Fusion Customer Service was excellent. Mike told me all I needed to know without me needing to ask many questions. Ann-Mary was also very helpful in meeting Customer Service was excellent. Mike told me all I needed to know without me needing to ask many questions. Ann-Mary was also very helpful in meeting our finance requirements. It made us feel like a valued customer without being pressured for a sale. On picking up the car Mike added the plate and helped move our belongings. The car was also spotless. More
bought a truck and couldn't be happier service was top notch. everybody was very clear and informative. jason spithakis was also very charismatic. i couldn't be happier with my service.than service was top notch. everybody was very clear and informative. jason spithakis was also very charismatic. i couldn't be happier with my service.thank you More
Review on the cleanliness of my vehicle I was overall happy with the service and being treated respectfully. I was extremely disappointed with the cleanliness of the inside of the vehicle. I I was overall happy with the service and being treated respectfully. I was extremely disappointed with the cleanliness of the inside of the vehicle. I was told it was being cleaned but once i picked it up and more thoroughly looked through it at home was very unimpressed. The previous owner obviously had an animal in the vehicle . There was animal hair not cleaned out of the vehicle as well as more than that, the manual must have been used as a chew toy. It is stained with hod knows what , chewed up and the bag is covered inside and out in animal hair. That is really not acceptable ,also a couple spill marks that im sure is from some type of food on the upholstery . It very surely should have been cleaned off. I have had to enquire about a detail clean . As for a new manual. I really am germaphobic about using this one so i will have to try to get a new one. The salesman was perfectly polite and accommodating and i appreciated that part of the dealership. More
Buying an Explorer over the internet We wanted to shop for a vehicle hassle free, in our price range with the options we wanted so we started looking over the internet from the comfort of We wanted to shop for a vehicle hassle free, in our price range with the options we wanted so we started looking over the internet from the comfort of home. We started with a build a ford package, which showed us matches in Edmonton. The one that matched the closest was at Freedom, I asked for a price quote over the internet at 5:50 Friday night and got an email from Darren on Saturday. After a few email I made them an offer subject to a test drive and they excepted. We went to the dealership and Darren showed us the SUV before handing us off to Jason who made closing the deal very pleasurable. The whole team was great to work with. More
Great experience, Great service I dealt with Mike Sirman in purchasing a used Truck. He was helpful and professional from shaking his hand until driving off the lot. Couldn't have as I dealt with Mike Sirman in purchasing a used Truck. He was helpful and professional from shaking his hand until driving off the lot. Couldn't have asked for more. More
Service was good, referal business not so much I bought a truck here in 2013 and I had a great experience. Ed Frick helped me out and there was no smoke and mirrors. Ed told me if I knew anyone who I bought a truck here in 2013 and I had a great experience. Ed Frick helped me out and there was no smoke and mirrors. Ed told me if I knew anyone who was thinking of getting a new car to send them his way. I sent him a frind of mine about 6 months later and the deal fell through so obviously there was no referal. Fast foward to about 4 months ago my girlfriend was looking to get a new car. She looked around and decided on the Escape. I told her to go see Ed as he was a good guy. We went in together and asked for Ed. He was eating lunch but took the time to assist us. She decided on leasing the vehicle and the deal was done about a month after. She asked him about the referal because I brought her in to see him. Ed told her that I did not qualify because she did not call in to set up an appointment. I guess bringing someone to the salesperson personally doesn't count for anything around here. I won't ever buy anything but a Ford but I most likely won't buy here again. More