Freedom Ford

Oil change Lisa was great to work with. They got my oil change done very quickly (which was great because I had my 3 month old baby with me). Even when I was wai Lisa was great to work with. They got my oil change done very quickly (which was great because I had my 3 month old baby with me). Even when I was waiting, the salesperson who had sold me my car, Darryl Barrington, was there and very helpful and friendly! More

Standing behind the products they sell. Freedom Ford does an excellent job standing behind the products they sell. We recently purchased a used 2015 Ford Expedition Max only to discover tha Freedom Ford does an excellent job standing behind the products they sell. We recently purchased a used 2015 Ford Expedition Max only to discover that two pieces of glass were significantly scratched. The used car manager, Lino Marrelli did a very professional job and rectified the situation in a very timely manner. They are not satisfied until the customer is satisfied. Thank-you Lino!!! More

Courteous Service The Freedom Ford Lube Centre has always provided fast, courteous and hassle free service to me. This last time they put in regular oil when I wanted s The Freedom Ford Lube Centre has always provided fast, courteous and hassle free service to me. This last time they put in regular oil when I wanted synthetic oil and they changed it, ho questions asked/ That was more my fault than theirs as I had not specifically asked for synthetic oil ahead of the service. More

Service is great The Service department is well organized and quick. I've never had to wait more than 5 minutes when dropping off or picking up. All warranty issues so The Service department is well organized and quick. I've never had to wait more than 5 minutes when dropping off or picking up. All warranty issues so far. Shuttle service is also pretty quick. Sales.....well, I was interested in a used 2014 Mustang GT Convertible until the salesman said "we don't negotiate, we research the internet and ensure our price is the lowest". So I found a nice one elsewhere... More

more questions than answers My experience with this dealer has been satisfactory thus far, a few minor issues which they promptly made right,which I appreciate This week I had My experience with this dealer has been satisfactory thus far, a few minor issues which they promptly made right,which I appreciate This week I had my 2012 Edge serviced as usual, couple of points were brought up on the inspection, Power steering hose leaking and as well the vehicle requires a transmission flush. I appreciate having the inspection and any problems noted, yes the power steering hose has sweated a bit and probably should be replaced," thank you" BUT in reading my owners manual I see the auto transmission change interval is 240.000KM and this vehicle has less than 80.000KM . Based on my experience with "GO-Auto" i am asking myself --- Does this vehicle need a transmission flush for $330.00 or are we following the "GO AUTO' service model. The $330.00 question --- I find myself perplexed...... More

Perfect and not complicated I always deal with Roxanne Auter and she does her best to be helpful and to make you feel good about being there. I use to be at a different dealershi I always deal with Roxanne Auter and she does her best to be helpful and to make you feel good about being there. I use to be at a different dealership and the service there was the worst ever but since I started taking my vehicle to Freedom Ford and dealing with Roxanne, I could not be happier. Thx Roxanne! More

Good Experience Service was good and thanks to Jennifer. When we went into the sales area however - we were completely ignored. Work is expensive but I expect it is Service was good and thanks to Jennifer. When we went into the sales area however - we were completely ignored. Work is expensive but I expect it is most everywhere. More

Helpful and upfront with pricing Mario was a great help to sell us the vehicle we wanted, he was able to provide us with more info on our vehicle then what I could find and what anoth Mario was a great help to sell us the vehicle we wanted, he was able to provide us with more info on our vehicle then what I could find and what another ford dealer was able to provide. Never felt any preasure to buy right away unlike Sherwood ford. Even tho Sherwood ford was able to underbid freedom ford by 1500$ After they overpriced me twice before, I still went with freedom ford as I didn't feel like I was getting scammed. More

Roxanne excellent service and speedy I was pushed for time and Roxanne got my car in and serviced quickly and efficiently. My car was ready as promised and the great espresso was apprecia I was pushed for time and Roxanne got my car in and serviced quickly and efficiently. My car was ready as promised and the great espresso was appreciated. More

Very Accomodating Used Car Purchasing Experience My experience at Freedom Ford was a memorable one. My sales consultant Mike Sirman went above and beyond to not only get me the winter tires installe My experience at Freedom Ford was a memorable one. My sales consultant Mike Sirman went above and beyond to not only get me the winter tires installed on my new used vehicle (that was part of the expired promotion in purchasing my new used vehicle), he also included the splash guards that I had requested in order to further protect my used vehicle. Mike spent as much time as he could going over the car's features. Not only did Mike teach me things about my new used car, but I also provided him with information on an outstanding recall (door latches) that will need to be addressed. Mike said I will be formally contacted by mail once the replacement door latch parts are available in stock (January 2016). Unfortunately I left with my used vehicle purchase without having Mike give me a tour of their Service Department. I plan to follow up with Mike to have him give me the tour of the Service Department so I know exactly where I can get my new used vehicle serviced. If you are looking for a new used vehicle, I recommend visiting Freedom Ford in Edmonton. More