Fredericton Hyundai

This was my first review and after five years I am going to share what I have learned and my opinion has massively changed, I have purchased four vehicles from this dealership since 2020 and all were over $ to share what I have learned and my opinion has massively changed, I have purchased four vehicles from this dealership since 2020 and all were over $30,000.... This was my original review. "I am so glad I am a Hyundai owner with the best customer experience at Fredericton Hyundai! Nothing like the Elantra." Now, Fredericton Hyundai is being run by humans that just wont listen even if you can get them on the phone because no one will answer and after someone does the persons voice sounds like a hacking smoker and no matter if you say good morning and thank you doesnt say a thing but click is all you hear. It takes less time to get ready and drive 35 minutes to finally get to talk with someone face to face...you can try calling all day and nothing. The staff turn around has been insane the last 5 years and consistent service or familiarity has been non existent. The manager is always in a meeting and will defend his workers to the fullest extent and argue that you are the problem and mean for complaining even though he was reapededly told the customer service that I have recieved is deplorable and I am allowed to voice my displeasure and I upon explaining my displeasure with his staff and I could articulate that the only few people thats keeping me at the business, his two service staff that you meet and a few nice mechanics that have shook my hand...thats when he got really defensive, started talking over me and wont have me talking bluntly about his deplorable staff that he continues to defend because I was making a valid complaint and instead of maybe having a little meeting on efficiency and polietness comunicating to current and future customers to staff because I have been a faithful customer, always polite and I even brought in a dozen muffins every single time I came in for service to express my thanks and when they make me sit in a chair for 6hrs+ I get to talk openly with other customers about their service experience...no one is happy, actually really grumpy now and seriously considering leaving at the earliest availability and is completely fed up with being nickle and dimed, $20 to change an air filter and the vehicles are parts eaters, timing chain, guides were toast after 15K and they didnt change the rattling metal on metal sound for 15K so no telling how much metal dust went through the motor and that same issue happened to two other vehicles I know about, friends. I have witnessed so many arguments with staff not doing their jobs with customers valid complaining about every single part of the business, if they knew it was going to be this bad they never would have switched brands everyone of them said 30-70 year olds same thing, fed up. The business would collapse if they lost their two current service staff for just one week, they are the face of his business and are so close to closure, once the tariffs take effect no one will buy a $50,000 Base model Tucson and their done. Finally after trying to get just the fluids changed because it is recommended service for over $2000 on a vehicle that has 59K on it, just spent $873 on it for only spring maintenance and now they want my blood and plasma....and there is absolutely no way to change the transmission oil filter in a '23 Tucson and they expect you to regularly flush the transmission fluid at a high cost and you think your good but they didnt change the filter which will cost you more in fuel and the extra heat generated in the transmission from having a clogged filter WILL destroy a $11,000 transmission....try not changing your engine oil filter and only the oil and see what happens to your motor. Massive headache...the service manager has been there for 7 weeks and knows it all already has done nothing to progress the purchase of shop equipment required to perform a simple service and that GAP products that I paid for but for some reason they lost the contract. More

The sales advisors Justin and Will) have been very helpful over the last 12 months in explaining some of the more intricate uses of the interface. Also, have been most impressed by the Service Depart helpful over the last 12 months in explaining some of the more intricate uses of the interface. Also, have been most impressed by the Service Department (Naomi, Amy and Mark). From Manager, Finance Manager through Sales and Service, most courteous and helpful. More

Very poor sales behaviour. After completing the quote and purchasing process on the dealer-specific website (not the national site), and receiving the order confirmation, we w After completing the quote and purchasing process on the dealer-specific website (not the national site), and receiving the order confirmation, we were contacted two days later by the dealership to state that, "the order does not meet our markup standards" and they cancelled the order. Why would a business sell something on their own local website, then turn around and cancel it because they aren't making enough profit? Terrible. More

I had questions about my ev so they told me to bring it in for service.. couldn't answer the question so charged me for a service call! Saint John figured it out in 5 mins free of charge. When I went back in for service.. couldn't answer the question so charged me for a service call! Saint John figured it out in 5 mins free of charge. When I went back to the Fredericton dealer The new service manager was rude and tried to hide the fact he didn't know anything by being dismissive, arrogant and making things up in front of a waiting room full of customers...who left in embarrassment. Shop foreman was a decent guy and the salesman were good otherwise this rating would have been a zero. More

Naomi Hachey was the face of Hyundai today…. first and last to see. Very friendly, efficient and polite service making me feel appreciated as a client. I received a video with the mechanic ta first and last to see. Very friendly, efficient and polite service making me feel appreciated as a client. I received a video with the mechanic talking about what they were doing and checking. I felt that this was unnecessary. I know mechanics who are great at their job, and this would take time and not be comfortable for them. Ask them. As a customer, I would rather a face to face to discuss any issues. This is my third Hyundai….that speaks for itself. More

I purchased two vehicles from the dealership in one transaction, my salesman Justin was able to make a great deal for me and have everything ready to go in less than 24 hours! I buy and trade my person transaction, my salesman Justin was able to make a great deal for me and have everything ready to go in less than 24 hours! I buy and trade my personal use vehicles regularly and I will be shopping at Fredericton Hyundai every chance I get. Thanks again Justin and the rest of the team! More

We have purchased 2 vehicles here and have had amazing service from Justin. The service department always keeps you informed and trys to help . service from Justin. The service department always keeps you informed and trys to help . More

Took the time and care explainin to me of all the new Features available on the 2023 Tucson. Features available on the 2023 Tucson. More

This is my 4th purchase from Fredericton Hyundai, the experience was exceptional as always, from the time you enter the dealership to the time you leave, all your needs are looked after. I was worried be experience was exceptional as always, from the time you enter the dealership to the time you leave, all your needs are looked after. I was worried because my previous salesperson had moved away but Matt did not disappoint. From sales to financing and delivery all my needs were addressed and met. Thanks for the above and beyond attention to detail. Would not hesitate to recommend this dealership and their staff to anyone looking for a new or used vehicle. The service didn’t end when I left the yard, my first oil change was already scheduled and new winter tires stored until next fall for pick up. Way to go Hyundai. More

Great dealership to deal with, very prompt on their replies, our salesman Justin was awesome! replies, our salesman Justin was awesome! More