Formula Ford Pickering

Worst Experience ever in buying a new Truck I was in the market to buy a NEW truck ( Ford F150 ) and this was going to be my 1st NEW purchase ever. So I went in to see the Internet Manager who h I was in the market to buy a NEW truck ( Ford F150 ) and this was going to be my 1st NEW purchase ever. So I went in to see the Internet Manager who had reached out to me since I submitted a web inquiry. So far so good. Now I scheduled a test drive on the week-end and went in. Damien showed me a truck for the liking and took me on a test ride. I liked the vehicle and was now ready to see what was in stock and what he could offer me. I had previously done some background research with Car Cost Canada and UnHaggle so knew what to basically get with how much I wanted to spend. Damien offered me the vehicle @ $49k WITH the 3 options I asked for "On the Road". I mentioned I had to review this offer with my spouse and get back to him during the week. He agreed. Two days later I made him an offer of $46k via e-mail detailing out the VIN etc and the options I asked for and if he could give it to me for that amount "Out the Door" or "On the Road" and he said YES, please come into the Dealership again and we would file the paperwork etc. Now this is when the insulting and Lies started. Firstly he blatantly told me, if you can't afford this truck for the asking price, then why am I even there. I over looked this comment. He then made a second comment stating my "BID" was far-fetched but he would still give it in to his Manager. Bottom line, they came back with $48K "On the Road" best price. So I walked away feeling that WHY would he even call me if he wasn't ready to accept my BID. Anyways, after a few days of combing the market and getting some prices and doing more homework, I found that cars were slim so I spoke to my spose and we decided to increase our budget to the $48k ask. So I called up Damien and asked him if the vehicle was still available at the $48k price. He promptly said YES, bring your credit card, and wallet and come back to the dealership. So I headed over there that very night. Damien printed out some documents and now told me to sign quickly on the dotted line making my offer of $48K. Thank my lucky stars, I looked at the document and asked where the 3 options were listed. He told me "Oh Yeah, NO OPTIONS INCLUDED NOW". I was just blown away. I asked him "Why did you call me back here if you were going to change things" and he just made a wicked smile and said "You didn't ask". If you want it, this is what you are going to get. I walked away. I WILL NEVER GO HERE AGAIN AND URGE PEOPLE NOT TO DEAL WITH THESE CUNNING FOLKS. More

Poor customer service I took my car for service the issue was with its transmission and clutch they called me back saying your car is ready for pick Up, the next day it bro I took my car for service the issue was with its transmission and clutch they called me back saying your car is ready for pick Up, the next day it brook again when I came back they were saying your out of warranty the warranty supposed to be 160000km on clutch I exceed 200km, anyways they give me ahead office No I called them they said our system is down we can't do anything right now give me your information I'll get back to you I'm still waiting they never called me, I don't know what to do, NO BODY CARES, I won't recommend anyone More

Great fast service Engine light went on. Need to replace a part, which is under extended warranty. Everything was done in 20 minutes, free of charge. Can't be better. Engine light went on. Need to replace a part, which is under extended warranty. Everything was done in 20 minutes, free of charge. Can't be better. More

Poor Customer Service – Go Elsewhere On a number of occasions, I have experienced poor customer service from Formula Ford. They treated me like they don’t want or need my business. This On a number of occasions, I have experienced poor customer service from Formula Ford. They treated me like they don’t want or need my business. This last time I had to wait and wait while the Service Advisor sorted paperwork that had nothing to do with me. All I wanted was to make an appointment to bring my car in for service. So I walked out and took my business elsewhere. Considering they are in business I find they are rude to their customers. More

Beware.. unprofessional and they don't care Very poor customer service and they damaged my truck, over filled my oil, left oil all over it and then told me the damage was a factory defect. Gave Very poor customer service and they damaged my truck, over filled my oil, left oil all over it and then told me the damage was a factory defect. Gave me the run around and their service tech Alex was trying to intimidate. If I could give a zero I would. If you value your vehicle steer clear and go to a different dealer More

Good service Made good on all promises and timelines. Very professional and customer centric. Easy to do deal with with little to no pressure. Very thorough and ex Made good on all promises and timelines. Very professional and customer centric. Easy to do deal with with little to no pressure. Very thorough and excellent product knowledge. More

AMAZING!! I can't express enough how absolutely impressed I was with Formula Ford. Every staff member I met from the various departments, were so incredibly fri I can't express enough how absolutely impressed I was with Formula Ford. Every staff member I met from the various departments, were so incredibly friendly and helpful. My sales rep, DJ (Dave Johnson) was very professional, extremely helpful as well as being very personable and a true gentleman. My vehicle was ordered and DJ constantly kept me updated on the progress. When my vehicle arrived, he took the time to explain every detail of my new vehicle to ensure I understood everything and was happy with my new purchase. Not only am I thrilled with my new 2017 Ford Mustang, I feel like I have made a new friend. Thank you DJ ... You're the best!! More

Awesome service Made good on all promises and timelines. Very professional and customer centric. Easy to do deal with with little to no pressure. Very thorough and e Made good on all promises and timelines. Very professional and customer centric. Easy to do deal with with little to no pressure. Very thorough and excellent product knowledge. More

Customer Service We had great service! DJ, our sales person was amazing - very friendly and knowledgeble! We had all of our questions answered accordingly. We will be We had great service! DJ, our sales person was amazing - very friendly and knowledgeble! We had all of our questions answered accordingly. We will be back when it is time for a new car again! More

Great DJ took his time showing all the benefits of all the cars and made sure I left with the car I want it. Good job DJ took his time showing all the benefits of all the cars and made sure I left with the car I want it. Good job More