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Ford Gabriel St-Jacques
Montréal, QC
32 Reviews
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32 Reviews of Ford Gabriel St-Jacques
November 30, 2020
Not my first issue with this dealership, and also not the first time I've experienced unreliable service. I had to chase the dealership down in order for them to perform a service for my car despite having a first time I've experienced unreliable service. I had to chase the dealership down in order for them to perform a service for my car despite having a scheduled pickup/appointment. More
by DanRob
Employees Worked With
Dealership
December 18, 2019
Don't want to sell cars. Had a fusion at end of lease, and wanted to trade for something new - Edge Titanium. As the lease came to an end, I called several times, wrote and ev Had a fusion at end of lease, and wanted to trade for something new - Edge Titanium. As the lease came to an end, I called several times, wrote and even dropped in to leave a message. In desperation I dropped a note to Gabriel head office and the dealer director - no one ever called back. No one was interested at all. Defies all belief that they spend all that money getting you to walk in the door, even more getting you to buy a car, and then just don't give a crap and don't respond at all. Customer retention = zero. Bought from another Ford dealer - the cars are good, this dealer though.... nah. Waste of time. More
by dtecaasa
Employees Worked With
Everyone...
October 30, 2019
Personalized service This was my 4 th visit to this dealership and I must say I was pleased everytime. The personel is courteous and the service is excellent. This was my 4 th visit to this dealership and I must say I was pleased everytime. The personel is courteous and the service is excellent. More
by Letti
Employees Worked With
Omar El Kurdi, M. Brault,
August 26, 2019
Warranty services Been waiting for over 12 days now for warranty service and all I’m getting is the run around!!! Avoid at all cost!!!! No customer service. Been waiting for over 12 days now for warranty service and all I’m getting is the run around!!! Avoid at all cost!!!! No customer service. More
by Unhappy
Employees Worked With
Linda leduc
November 02, 2018
FIRST TIME - NEW VEHICLE - LINCOLN MKC - EXCELLENT First time at this dealership. Our sales contact - FADI SARKIS - went out of his way to pick us up at a metro station nearby and not only was he helpf First time at this dealership. Our sales contact - FADI SARKIS - went out of his way to pick us up at a metro station nearby and not only was he helpful, but he was very thorough in his explanations and in the manner in which he presented all the features of our new vehicle. Job extremely well done. He made us feel valued. More
by Pasqualina
Employees Worked With
FADI SARKIS
October 06, 2018
Dishonest Service Department Dishonest servicing department. Avoid this dealership. Ford makes fantastic vehicles... but dishonest dealerships such as this one destroys a bra Dishonest servicing department. Avoid this dealership. Ford makes fantastic vehicles... but dishonest dealerships such as this one destroys a brand image. Love my Ford. But stay away from this dealer. Scams. More
by Customer
Employees Worked With
SERGE ARSENAULT Ford Gabriel
September 15, 2017
Do not go there This is the worse place to get a car, and if you do, get the best garanty on your car you can get because you will need it, there survice is horrible, This is the worse place to get a car, and if you do, get the best garanty on your car you can get because you will need it, there survice is horrible, they lie to your face and promise all the best and deliver nothing, and their garage is the worse, job never done completely, always have to come back for the same problem and take ages to fix it. Never ready on time, complains about other clients in front of you and cant keep their words. If they tell you something, ask for it to be writen on a paper, because their word mean nothing, they wont do it if you cant prove they told you. And dont except good work, nothing is deliver More
by S
Employees Worked With
All of them, they keep changing
May 01, 2017
Installation of summer tires Excellent service from your technician Mr Richard Breault.,very polite, friendly and competent.I am looking forward to be served by him in the future Excellent service from your technician Mr Richard Breault.,very polite, friendly and competent.I am looking forward to be served by him in the future More
by victor hugo 1100
Employees Worked With
Mr Richard Breault
March 30, 2017
Untrustworthy and unreliable ABSOLUTELY HORRIBLE. If i could give less than 1 stars i would. I ordered a new Ford in September 2016, and was told I would have it 6-8 weeks later. ABSOLUTELY HORRIBLE. If i could give less than 1 stars i would. I ordered a new Ford in September 2016, and was told I would have it 6-8 weeks later. Finally it arrives 17 weeks later (end of January)! I sold my car in November because the dealership told me that I would be without a car for at most 1 or 2 weeks. I was told i would be given a loaner car. I called for weeks to obtain it, and was ignored. When I finally got through, I was told there are no loaners but that I would be given a rental car. Shockingly I was again ignored and never given anything. Instead, the dealership ignores your calls and doesn't return messages. Even more insulting is that after calling them daily and not getting a callback, I called from a different phone number and was surprisingly able to get through! Once again I expressed my frustration and receiving no communication or follow up. I was told I would receive some form of compensation but in the end they made it clear that they didn't care about me as a client at all. AVOID THE DEALERSHIP AND AVOID THE HEADACHES. More
by jdaoud
Employees Worked With
P
December 31, 2016
300.00$ Inspection GONE WRONG.... BEWARE ! I just purchased my 2013 Ford Escape used with hardly any kms on it, and brought it to my nearest Ford dealership, thinking... who knows a Ford better I just purchased my 2013 Ford Escape used with hardly any kms on it, and brought it to my nearest Ford dealership, thinking... who knows a Ford better than Ford right? ( I couldnt have been anymore wrong) I was Under the impression that these people actually knew what they were doing? What a fool I was ! So I was convinced to get the Multi-point inspection ... blah blah blah... picked up the car and though wow ! I got a gem ! nothings wrong with it! However ! I brought the car in and told them that there was a particular smell of burning oïl/coolant and pushed them to verify it. Upon picking up the vehicle I was told there was nothing wrong, I pushed the dealership to verify because the odor was overwhelming and was seeping into my ventilation system (it truly was unbearable), but they insisted that there was nothing and that I was to ''trust'' their diagnosis. I requested that they put on the paper that there was a strong odor and after verifying that there was nothing and they did exactly that. Lucky for me, I drove my car to the states about 2 days later, the smell being almost over powering, the vehicle OVER HEATED ! I couldnt believe it ! I ran to the closest garage which actually happened to be a Ford dealership (crazy enough) and within 5 minutes of looking Under the Hood and just with the smell the mechanic at Ford in Plattsburgh looks at me and says ... Your water pump is finished... and has been for some time ! he went and wrote me a report stating that the vehicle's waterpump was not functioning and he put coolant temporarly for me to get home without issue (which worked out well). I returned to the dealership and spoke to the manager who said he stands behind the work done at his dealership, I expressed my discontent and told him that this was a serious matter and that I was stuck and that I relied on his dealership and paid for a service that I had not received. He was adamant .. first thing to come out of his mouth was WE WILL NOT BE REFUNDING YOU... like are you serious ??? even the représentatives at Ford Canada are in disbelief with these clowns ! SO he then offers me a '' FREE '' inspection after I already paid the first one that they botched. They found 3 problems ! NOT 1, NOT 2, BUT 3 ! ! ! ! Way to go !!! Yeah they fixed it but at what cost? for me to be stuck? to have to go through all this headache? no thank you, Avoid this dealership at all costs, theyre not out for your best interest theyre out for theyre own. Take my word for it or you just might be the next one writing a review like this one More
by akaitaly
Employees Worked With
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