Fish Creek Nissan

Sales experience great, service experience abysmal The following is a letter that my daughter and I directed to the dealership after a far less than satisfactory experience getting her new car serviced The following is a letter that my daughter and I directed to the dealership after a far less than satisfactory experience getting her new car serviced. "I accompanied my daughter to have her brand new Nissan Micra serviced today. Since we had a very positive buying experience, it only made sense to us that we return to Fish Creek Nissan for the service. My daughter had a minor collision with a parking block which caused minimal damage to her car. From my daughter’s first dealings with service staff, the professionalism that we had first experienced was absent. When she arrived at the service counter, it took longer than necessary for her to be acknowledged. After pulling her car into the service bay, she was greeted by a warm service person named Dee. The two of them discussed the needed repairs and completed the necessary paperwork. My daughter asked if she could have her car back by 11:30. Dee stated that they would do their best. By 11:30 we had not heard from Dee, so we returned to the dealership. Dee immediately acknowledged my daughter by name and said that her car would be ready shortly. At 12:10, we were called up to the service desk to pay (we were standing on the right, standing in front of the red service desk to pay). The girl standing on the left, I believe her name to be Candace, had apparently just had a disagreement/argument with a customer. I did not witness this conversation. A minute or so later, the manager (his office is immediately behind the red service desk) stuck his head out of his office and publically berated Candace, speaking very loudly. I did not say anything at this point, only glared at the manager disapprovingly. Shortly thereafter, he called Candace to come into his office because he wanted to talk to her. She immediately went into his office where he once again berated her and told her that she should not be arguing with customers, all while the door was wide open. She apologized to him. While this was going on, I remarked to our service person (sorry, I don’t know her name; she had long brown hair and glasses) that I was horrified with the manager’s unprofessional business practices. I told her that I was very tempted to go and close his office door. This exchange was loud enough to be clearly heard by all customers in the waiting area. While I do believe that discipline is a necessary part of management, I feel that this manager is seriously lacking in tact, professionalism and ethics. To discipline an employee by publicly humiliating her twice is completely unprofessional and reprehensible behaviour. He should take responsibility for his uncouth behaviour. As our service girl was apologizing to me for the loud and disruptive situation, she did not go through the details of the repair invoice and just told us the total amount due. My daughter asked if she could read the details and then paid. I remarked again about how upset I was with the manager’s actions and we then left. My daughter did a quick assessment of her vehicle before we drove away and noticed that not all aspects of the repair had been completed as requested when the service was initially booked. The details of the repair had also been reiterated to Dee upon our arrival in the service department. As the service took much longer than anticipated, my daughter was already very late for work and we did not have the time to bring this to their attention at that time. In summary: • A very simple repair took three hours and was not fully completed • We witnessed unprofessional behaviour by two employees in the service department • We will not be returning and will be taking our service business elsewhere In these days of competition for the consumer’s hard earned dollar, it is stellar service that will make your business head and shoulders above the competition. Sadly, this is NOT what we witnessed today. You failed on all fronts. The only bright light in this entire experience was Dee. She should be commended for her professionalism, efficiency and courtesy. We had an incredible experience with the sales side of the dealership, but the actual service of the vehicle in addition to the service provided by the personnel is severely lacking at this dealership. Sadly disappointed, Fish Creek Nissan Customers More

Buying a vehicle made easy! Just bought a used 3500 Dodge. The staff and management of Fishcreek Nissan took the time to address every little issue and concern I had before we c Just bought a used 3500 Dodge. The staff and management of Fishcreek Nissan took the time to address every little issue and concern I had before we closed the transaction. Andy was great! Thanks again. Michel Perron Winetech More

Thanks Bruce! I am very happy with my used Kia! Bruce Trimble and the sales team were friendly and great to work with. I would recommend this dealership. I am very happy with my used Kia! Bruce Trimble and the sales team were friendly and great to work with. I would recommend this dealership. More

Service Excellence!!!!! Purchased a used car from Andy Miller. From the first time I called to getting the car, Andy made the experience a very positive and memorable one. An Purchased a used car from Andy Miller. From the first time I called to getting the car, Andy made the experience a very positive and memorable one. Andy did everything on my behalf, keeping me in the know from getting the registration, insurance and even picking up the new number plate for me. Everything was ready for me the day I was to get the car. I just had to sign some final documents and just got in the car and drove away. In a short time of of just two days, Andy made sure that everything was taken care of. Great customer service and a wonderful experience that Andy gave me, I highly recommend Andy Miller if you are a new buyer or looking for a great experience in acquiring a good ride. Thank you so much Andy. More

New Rogue Purchase We originally purchased a 2010 Nissan Pathfinder from Fish Creek Nissan a few years ago and in April that vehicle was lost in an accident. We went bac We originally purchased a 2010 Nissan Pathfinder from Fish Creek Nissan a few years ago and in April that vehicle was lost in an accident. We went back to Fish Creek to shop for a new vehicle and we weren't let down. Andy was superb in handling all the details of the sale and was the most knowledgeable salesperson I've personally ever dealt with. He made the transition from a xxxxty situation with the written off Pathfinder to a new vehicle so much easier on both myself and my wife. With the financing expertise of Jasper and the guidance of Mikey, we were able to get into a beautiful 2015 Nissan Rogue SV which we love and couldn't be happier. Keep up the great service guys! You've got a couple lifer customers in Kris and Megan Stanley. More

Best car buying experience ever ;-) I purchased my Nissan Rough from Andy Miller and could not have had a better experience. He worked with Mikey (Sales Manager) to get a very good deal I purchased my Nissan Rough from Andy Miller and could not have had a better experience. He worked with Mikey (Sales Manager) to get a very good deal and value for the Purchase, Andy went out of his way to have all of the vehicle preparation and paperwork ready to allow the purchasing process to be completed smoothly and quickly. I highly recommend Andy and the whole crew @ Fish Creek Nissan to anyone in the market for a new or used car purchase. More

Outstanding Service I dealt with Andy Miller over the phone,great to deal with .When i came to get my vehicle,i was welcomed and found everything to be in place including I dealt with Andy Miller over the phone,great to deal with .When i came to get my vehicle,i was welcomed and found everything to be in place including the permit i needed to transport my vehicle back home . It was a great experience with lots of other friendly and helpfull staff .Im sure i will be back should i need another used vehicle down the road.Good job Fish Creek Nissan.Andy you did an awesome job!!! More

FOR THE LOVE OF GOD, PLEASE STAY AWAY FROM THIS DEALERSHIP Salemans did not really listen and care about the customers. I do not know how they got high ratings, I would give 0 rating of this dealership if I co Salemans did not really listen and care about the customers. I do not know how they got high ratings, I would give 0 rating of this dealership if I could seriously More

Knowledgeable Sales Team Andy Miller greeted us at the dealership after several email communications. He was aware of our interest and we were soon test driving our new "baby" Andy Miller greeted us at the dealership after several email communications. He was aware of our interest and we were soon test driving our new "baby". Andy was very knowledgeable and forthcoming with any information he was aware of. The rest of the sales team helped ensure we were comfortable with our trade in value for our trade in and we left a few hours later after our Rogue went through full detail. Fish Creek Nissan is a hidden gem, away from other dealerships, which makes them more affordable than most other dealers in Calgary. More

No shuttle bus service on Saturdays I received a letter on the mail for a recall on the safety bag of my 2016 Pathfinder. I schedule the service for a Saturday not knowing they do not I received a letter on the mail for a recall on the safety bag of my 2016 Pathfinder. I schedule the service for a Saturday not knowing they do not offer shuttle service on those days. At the time of the appointment I was not told so. When I arrive at the dealer they told me that there was no shuttle service and I was offered transit ticket instead....I declined as it will take at least one hour to get to my place by transit. I had to cancel my appointment and book it with another dealer since I only have time on Saturdays for so. They lost a sale of minimum $600 dlls as I also booked my vehicle for some aftermarket parts installation. It looks to me that not everybody was busy and somebody could have given me a ride on my own vehicle. Guess not every dealer goes the extra mile. Thanks CD More