Fairley and Stevens

Always willing to assist ... Our experience has been positive - from the Showroom staff to the Service personnel ..... feel we are getting fair treatments always .... and it is al Our experience has been positive - from the Showroom staff to the Service personnel ..... feel we are getting fair treatments always .... and it is always possible to get in for Service when it fits our requirements. THANKS! More

No appointment for tire repair Dropped in to the service dept.without an appointment. We had a nail in a rear tire and going down. The service staff was great to get the car in and Dropped in to the service dept.without an appointment. We had a nail in a rear tire and going down. The service staff was great to get the car in and tire repaired . This was all done in less than an hour. Great job. More

48k Service Ford Escape Excellent customer service, as always! Door to door shuttle timed perfectly to meet my busy clinic schedule. Couldn't wish for a better dealership a Excellent customer service, as always! Door to door shuttle timed perfectly to meet my busy clinic schedule. Couldn't wish for a better dealership and they've surpassed my expectations of them since 2013, our first Escape. Jeff P RMT Dragonfly Release More

outstanding always outstanding service at this dealership. staff is always friendly and helpful. I have been a customer for over 30 years and am never disappo always outstanding service at this dealership. staff is always friendly and helpful. I have been a customer for over 30 years and am never disappointed. More

supremity at its best,fantastic people to deal with i bought a 2012 f-150 14 months ago,i got my first new 2017 f-150 this month,service dept.has been very thorough and informitive,an all around fantast i bought a 2012 f-150 14 months ago,i got my first new 2017 f-150 this month,service dept.has been very thorough and informitive,an all around fantastic family based business to deal with,from the receptionist to the wash bay,my special thanks to JOHN BOND and MIKE KLEYKENS,,i look forward to continued services in the years to come,and you have my total support and recommendations More

service quality Always find the service writers very helpful and friendly Work has always been completed when I was told or before I did have a problem with wheel b Always find the service writers very helpful and friendly Work has always been completed when I was told or before I did have a problem with wheel balance when I purchesed winter tires, had to take back a second and then a third time to get proper balance , ( problem was an inexperienced technician doing the job improperly ) More

regular service Great staff, Good service , always fixed any problems we mentioned. Keep up the good work, and I will keep coming back. I have no complaints with anyt Great staff, Good service , always fixed any problems we mentioned. Keep up the good work, and I will keep coming back. I have no complaints with anything to this point. D.H. More

customer service The customer service in the service department awesome. The dealership coukd offer more when buying a vechei. Throw somethung in. I have buying from t The customer service in the service department awesome. The dealership coukd offer more when buying a vechei. Throw somethung in. I have buying from them now a few year I thing i might go somewhere else next time other places offer a bit more for your buck. More

Good fleet service Generally good staff in the service department. Friendly and professional with good check in efficiency. Vehicle work completed on time. Would like Generally good staff in the service department. Friendly and professional with good check in efficiency. Vehicle work completed on time. Would like to see them offer a complimentary exterior wash, to further separate them from the other local Ford dealers. More

The worst service ever! Brought my truck in for inspection and a noise in the front end. $3200. Drove away and the noise still there. Brought it back in and they tr Brought my truck in for inspection and a noise in the front end. $3200. Drove away and the noise still there. Brought it back in and they tried to charge me just to look at it again. I refused. They said it was 4 wheel drive... $1500. Why I wasn't told that in the first place not sure. Drove away, noise and shaking still there. Called and complained. Sean seemed sincere on the phone and understanding that I WOULD'VE BOUGHT A NEW VEHICLE WITH THEM rather than put $5000 into a used truck. He told me to bring it in, I did. He wants another $2000 to fix it. Apparently this time they know what is wrong with it. How convenient. I refuse to let them fix it. I should've been told I would have to spend almost $7000 to fix my truck the first time I went there. That's why I went to a Ford Service Center! More