Erin Mills Mazda

Lied, cheated, and held us hostage - just don't go! I went to Erin Mills Mazda today and wasted my entire Saturday. I was lied to, strung along, and then basically held hostage when they refused to give I went to Erin Mills Mazda today and wasted my entire Saturday. I was lied to, strung along, and then basically held hostage when they refused to give me the keys to my car back. Stay away. We were hoping to trade in our two vehicles for one Mazda 3. The two vehicles are a 2005 Pontiac Sunfire (would sell privately for $6 000 based on condition and mileage) and a 2007 Volkswagen City Jetta (would sell privately for $10 000 based on condition and mileage). We found a 2013 Mazda 3 that we liked which was listed at $13 888. Before we went home to pick up the second vehicle to be inspected, I was very clear that we were only proceeding with the deal if we were going to get a reasonable percentage of the car’s value applied to the Mazda for trade in. The representative, Mike, told us “If we can resell the vehicle for $8 000 we will purchase it for $5 000-6 000”. I assumed that since I was able to privately sell the two vehicles for $16 000 and just didn’t want to do the work that we would be offered $10 000-12 000. THREE HOURS LATER we were told the trade in value for BOTH vehicles would be $5 300 – less than the value of the cheaper car. They expected we would give them a Jetta as a gift, I guess. Within about 10 minutes that offer went up to $10 000, so they essentially acknowledged that they had been trying to hustle us for $4 700. We no longer wished to do business with them so we asked for our car keys back, which they really had no need to still be keeping from us anyway. They agreed, but we then sat there alone for a solid 8 minutes before I had to tell another employee that I wished to leave and that they were holding my property without my consent (Mike had not bothered to get our keys – he was apparently working on his next sale). It took us less than an hour to find another car dealer who offered us $7 500 for the Jetta alone. The representative at the other dealership laughed and said “Wow, some people are just crooks” when we told him about our experience with Mike. More

The worst experience EVER We wanted to buy Mazda Tribute for 17K we were willing to put 5K down payment and financing the rest. They gave us the loyalty discount as we already We wanted to buy Mazda Tribute for 17K we were willing to put 5K down payment and financing the rest. They gave us the loyalty discount as we already have Mazda 3 2013. We were shocked that they're financing on the 17K and we kept telling them no the amount should be 12K. The manager was so rude! More

Dishonest people I went to get a second car from this dealership as I got my first Mazda CX 5 three months ago, I found used Toyota matrix 2011, then the sales man tol I went to get a second car from this dealership as I got my first Mazda CX 5 three months ago, I found used Toyota matrix 2011, then the sales man told me that I must pay 500 $ as a deposit to reserve this car for me, when I went home and I searched online I found that the same dealership put the same Toyota matrix but with cheaper price, then when I talked with them about howcome you tell me a price and I found it cheaper online, I said I don't want this car as you are Dishonest and you should refund me my money, I surprised when the manager told my I can't refund your deposit and he told my take this car or choose another car but no refund. Really Dishonest people More

Excellent I traded my 2012 Mazda 3 for a 2015 CX-5. The staff was amazing. My sales guy was good. The sales manager Aman Bassi was very friendly and understandi I traded my 2012 Mazda 3 for a 2015 CX-5. The staff was amazing. My sales guy was good. The sales manager Aman Bassi was very friendly and understanding. Even the GM came and congratulated me , Ravi Menon. He was very down to earth. Everything was so good. I couldn't be happier. More

Typical car dealership Provided a test drive with a used Mazda5 after asking about the new one. Sales person was friendly but still learning about his product. Nothing exc Provided a test drive with a used Mazda5 after asking about the new one. Sales person was friendly but still learning about his product. Nothing exceptional about this experience. More

My terrible experience at Erin Mills Mazda This is a warning for anyone that wants to buy a car from Erin Mills Mazda. I have a 2012 Mazda and it's still in warranty. Last month the car would This is a warning for anyone that wants to buy a car from Erin Mills Mazda. I have a 2012 Mazda and it's still in warranty. Last month the car would not start anymore so I had to tow it in for service. After a couple of days they called me explaining that the fuel pump needs to be replaced. My car has been there for more then 30 days. I’ve been calling the dealership every week to check when my car will be ready, nobody gets back to me. Eventually I called Mazda Canada to find out what’s going on. The best part about this is when Dianne (Mazda Canada customer service) replied to me that even they can’t get in touch with Erin Mills Mazda. So, here’s my warning to all Mazda customer: If you car needs repairs, don’t expect that your car will be ready sooner then 1 month. I wish I would have known this before I bought my Mazda. More

Good experience Excellent customer service from Ali Murtaza we went to see a car Representative Ali was very respectful, professional and efficient. For the f Excellent customer service from Ali Murtaza we went to see a car Representative Ali was very respectful, professional and efficient. For the future if we or someone would like to purchase a car . We would recommend Ali Murtaza Thumbs Up More

Misrepresented car. Took 2 female customers as schmcks Went back to finalize a deal today at Erin Mills Mazda. They tried to sell a used 60,000km car as new. Even added delivery fees and everything to Went back to finalize a deal today at Erin Mills Mazda. They tried to sell a used 60,000km car as new. Even added delivery fees and everything to make it sound new. When we identified this as a used car and re-iterated we were only interested/thought it was new; they still tried to convince us to buy it. Really bad experience. Would warn others away although I'm sure all dealerships run scams like this. More

Had a very good experience Very happy with the purchase and the dealership. Staff were very cordial and helpful especially Amun and Haris. We went to have a look at the vehicle Very happy with the purchase and the dealership. Staff were very cordial and helpful especially Amun and Haris. We went to have a look at the vehicle and ended up buying it. More

Excellent service Professional yet friendly attitude. The car was ready on time, even after I changed the color of the car. discussed thoroughly with me the differences Professional yet friendly attitude. The car was ready on time, even after I changed the color of the car. discussed thoroughly with me the differences between financing and leasing and helped me choose what was best for me. Highly recommend it to all Mazda lovers More