Erin Mills Mazda

Dishonest people I went to get a second car from this dealership as I got my first Mazda CX 5 three months ago, I found used Toyota matrix 2011, then the sales man tol I went to get a second car from this dealership as I got my first Mazda CX 5 three months ago, I found used Toyota matrix 2011, then the sales man told me that I must pay 500 $ as a deposit to reserve this car for me, when I went home and I searched online I found that the same dealership put the same Toyota matrix but with cheaper price, then when I talked with them about howcome you tell me a price and I found it cheaper online, I said I don't want this car as you are Dishonest and you should refund me my money, I surprised when the manager told my I can't refund your deposit and he told my take this car or choose another car but no refund. Really Dishonest people More

Excellent I traded my 2012 Mazda 3 for a 2015 CX-5. The staff was amazing. My sales guy was good. The sales manager Aman Bassi was very friendly and understandi I traded my 2012 Mazda 3 for a 2015 CX-5. The staff was amazing. My sales guy was good. The sales manager Aman Bassi was very friendly and understanding. Even the GM came and congratulated me , Ravi Menon. He was very down to earth. Everything was so good. I couldn't be happier. More

Typical car dealership Provided a test drive with a used Mazda5 after asking about the new one. Sales person was friendly but still learning about his product. Nothing exc Provided a test drive with a used Mazda5 after asking about the new one. Sales person was friendly but still learning about his product. Nothing exceptional about this experience. More

My terrible experience at Erin Mills Mazda This is a warning for anyone that wants to buy a car from Erin Mills Mazda. I have a 2012 Mazda and it's still in warranty. Last month the car would This is a warning for anyone that wants to buy a car from Erin Mills Mazda. I have a 2012 Mazda and it's still in warranty. Last month the car would not start anymore so I had to tow it in for service. After a couple of days they called me explaining that the fuel pump needs to be replaced. My car has been there for more then 30 days. I’ve been calling the dealership every week to check when my car will be ready, nobody gets back to me. Eventually I called Mazda Canada to find out what’s going on. The best part about this is when Dianne (Mazda Canada customer service) replied to me that even they can’t get in touch with Erin Mills Mazda. So, here’s my warning to all Mazda customer: If you car needs repairs, don’t expect that your car will be ready sooner then 1 month. I wish I would have known this before I bought my Mazda. More

Good experience Excellent customer service from Ali Murtaza we went to see a car Representative Ali was very respectful, professional and efficient. For the f Excellent customer service from Ali Murtaza we went to see a car Representative Ali was very respectful, professional and efficient. For the future if we or someone would like to purchase a car . We would recommend Ali Murtaza Thumbs Up More

Misrepresented car. Took 2 female customers as schmcks Went back to finalize a deal today at Erin Mills Mazda. They tried to sell a used 60,000km car as new. Even added delivery fees and everything to Went back to finalize a deal today at Erin Mills Mazda. They tried to sell a used 60,000km car as new. Even added delivery fees and everything to make it sound new. When we identified this as a used car and re-iterated we were only interested/thought it was new; they still tried to convince us to buy it. Really bad experience. Would warn others away although I'm sure all dealerships run scams like this. More

Had a very good experience Very happy with the purchase and the dealership. Staff were very cordial and helpful especially Amun and Haris. We went to have a look at the vehicle Very happy with the purchase and the dealership. Staff were very cordial and helpful especially Amun and Haris. We went to have a look at the vehicle and ended up buying it. More

Excellent service Professional yet friendly attitude. The car was ready on time, even after I changed the color of the car. discussed thoroughly with me the differences Professional yet friendly attitude. The car was ready on time, even after I changed the color of the car. discussed thoroughly with me the differences between financing and leasing and helped me choose what was best for me. Highly recommend it to all Mazda lovers More

Friendly service Just want to commend Erin Mills Mazda for the great work. The staff are friendly and service is always great. They make sure I am satisfied with the Just want to commend Erin Mills Mazda for the great work. The staff are friendly and service is always great. They make sure I am satisfied with the result. More

Poor follow through on their promises Disappointing. My mother who is elderly wanted to purchase a new vehicle so, my partner and I decided to shop around with her. She quite liked the Maz Disappointing. My mother who is elderly wanted to purchase a new vehicle so, my partner and I decided to shop around with her. She quite liked the Mazda CX-5 and the sales person she dealt with was kind and friendly as she signed on the dotted line. Her car was purchased on a Saturday, March 28, and the dealership said it would be ready for the upcoming Monday. Cue the end of the honeymoon phase. On Monday, when we were supposed to pick the car up with my mother, we called in advanced to see if it was ready. No one had called us to let us know if it would or wouldn't be ready or even to let us know status on the car. Strike one. It was a good thing we did because it was only when we called did we find out that the car was actually given to another customer. What? Yes, sold to someone else. We were told that it would take no time to have the car ready for her since we were purchasing a floor model. But this wasn't the case because it was given to someone else. Strike 2. They said it would take some time to receive the car because they would need to have it shipped from elsewhere. Fine. Days pass and no communication. We thought we would give them the benefit of the doubt that someone would call and update us because it was the right thing to do, but nothing. We finally call the dealership and they say the car has been delayed because of "the weather." We were surprised to see that another customer received a similar excuse (see review below). Seems like the thing to say when customers are upset. Strike 3. We were frustrated, but it did not end there. They said it would take 3 to 5 days and Harris would personally take care of readying the car. 5 days pass, no communication. We call and they say it is arriving that very evening and it will be ready to be picked up. Shortly after, Harris calls back and says, nope sorry it won't be ready until the following Tuesday, 4 business days after they said it would be arriving. Strike 4, 5 and 6? We asked if anything could be done as a response to their poor service and they say, "we can't promise anything." This should be the slogan of Erin Mills Mazda because they have not lived up to any of their promises so far. They take your money ($2000 down) and you fall into a cue of waiting and not knowing when things will come to fruition. Three weeks later – my mother doesn’t have her car. To summarize, our experience during the selling process was good and it was nice because they want your commitment and your cash. Once they have your contract, don't expect much or anything at all. Customer service falls through the cracks at that point and the onus is on you, the customer, to make sure you get your car in a timely manner. At two other Mazda dealerships from which our first two Mazda's were purchased, we were handled with care and treated with respect. This will be our third Mazda and it was extremely disappointing as a loyal Mazda customer. Handle your business with Mazda with another dealer. More