Elgin Chrysler Jeep Dodge Ram

Kept my Deposit and misrepresented vehicle. We stopped to look at a low mileage vehicle. When we were interested it turned out the listing was an error and it was a higher mileage vehicle. We s We stopped to look at a low mileage vehicle. When we were interested it turned out the listing was an error and it was a higher mileage vehicle. We still wrote a deal and were promised snows on rims. The rims were withdrawn afterwards when they found out they sold them to someone else! When we went back to see the vehicle again it now had another 1100 kms on it a week later even though they said it was ours. Mr Kidder said they had been using it for dealer trades. We wanted out of the deal because it was not what we wanted after these problems. They would not refund our deposit and said they had this vehicle safety checked for us and had already spent money on it. I could see the safety certificate had been done more than a week before we had ever laid eyes on it! There were several lies that they were caught on but at the end of it all they would not refund our deposit. I was very disappointed to have to buy our new vehicle out of town as we always try to shop local for everything. I was so surprised and saddened that they were so hard to deal with once they had my deposit and would not refund it and start over again. We did find a great vehicle at a better price out of town. I would love to re-write this review and give them a higher rating if they would have refunded our deposit and we could have all just called it a big misunderstanding. More

Fast service Service was fast and efficient. My concerns about the transmission were explain. I was in and out with in 30 minutes. Dealership close to home and I Service was fast and efficient. My concerns about the transmission were explain. I was in and out with in 30 minutes. Dealership close to home and I appreciate Getting in and out quickly More

Aaaron Ambrose We traded our 2011 Grand Cherokee for a 2018 Cherokee through Aaron Ambrose - he was a very professional and attentive representative and worked hard We traded our 2011 Grand Cherokee for a 2018 Cherokee through Aaron Ambrose - he was a very professional and attentive representative and worked hard for our business. Aaron was thoughtful and patient with the options we considered. Best sales experience we have ever had with the purchase of vehicle. In addition is followup on our comfort with the vehicle was excellent. We will be back! More

Aaron Ambrose was great!! Our family was recently in the market for a used Caravan. We had been looking for almost 2 months but never felt confident closing a deal. Aaron Ambro Our family was recently in the market for a used Caravan. We had been looking for almost 2 months but never felt confident closing a deal. Aaron Ambrose at Elgin Chrysler changed all of that. He was quick to respond to my email inquiry and set up an appointment the same day! When I went in to test drive the vehicle I had my 3 year old (very busy) daughter. Not only did Aaron make me feel comfortable but he was also great with my daughter. He was very knowledgeable and made me feel comfortable to close a deal that day! Aaron and the dealership also went out of their way to get the vehicle ready to go by 10 am the next morning. Overall a great experience with a friendly sales person and dealership! I highly recommend Aaron and the Elgin Chrysler Dealership!!! More

Best Car Experience I needed a new car for my family, and Aaron Ambrose went the extra mile helping me accomplish this, always keeping in touch with me, weighing differen I needed a new car for my family, and Aaron Ambrose went the extra mile helping me accomplish this, always keeping in touch with me, weighing different options and ideas, meeting all the expectations I gave him. I wouldn't buy another car from anyone else. More

Best car purchasing experience ever This is my 3rd new vehicle and this is by far my best experience. I walked in with my family and instantly was help I didn't have to wait or ask for h This is my 3rd new vehicle and this is by far my best experience. I walked in with my family and instantly was help I didn't have to wait or ask for help. My sales rep Aaron Ambrose is unbelievable at his job. I didn't feel like i was sitting around for hours trying to buy a car. He has a great positive attitude that is makes the entire process fun. By far the best sales rep I have ever had More

Great service from Aaron at Elgin Chrysler Aaron at Elgin Chrysler is amazing. He made sure to find my husband the best vehicle to fit all the needs without making us feel pushed or like just a Aaron at Elgin Chrysler is amazing. He made sure to find my husband the best vehicle to fit all the needs without making us feel pushed or like just another sale. Highly recommend Aaron to help you find your next vehicle. All the staff at Elgin Chrysler was so awesome and friendly. More

Helpful Hand From the moment we started up a conversation on our interest(s) we were blown away by not how friendly he was, but knowledgeable as well. Going out of From the moment we started up a conversation on our interest(s) we were blown away by not how friendly he was, but knowledgeable as well. Going out of his way to seek anything we needed to know. Hands down the most painless process I've ever been through when purchasing a vehicle. Thanks! More

2019 Dodge Caravan When we decided to trade in our van for a new 2019 dodge caravan, we immediately contacted Aaron; Aaron has made sure to keep in contact with us and c When we decided to trade in our van for a new 2019 dodge caravan, we immediately contacted Aaron; Aaron has made sure to keep in contact with us and constantly ensured our happiness with our previous purchase, so we knew he was the guy to help us out again. He did not disappoint!! Within a short meeting, Aaron had asked all the right questions and had pulled up 3 different mini Van's for us to review and test drive... but of course, the one that Aaron saved for last was the one he knew that we would be happiest with... and he was right! Aaron listened to our needs and delivered a vehicle that was financially affordable and perfect for our family. Thank you Aaron, you are a kind hearted man and your passion to help people shows in your workmanship!! Special thank you to Nick and Jeff! These 3 guys are the reason we continue to shop at Elgin Chrysler!! More

Outstanding service! I have bought several vehicles from Elgin Chrysler. And EVERY single time they showed nothing less then superior service. Always polite, friendly, I have bought several vehicles from Elgin Chrysler. And EVERY single time they showed nothing less then superior service. Always polite, friendly, knowledgeable and quick to respond with any questions i may have had. As great as all the staff are, I mainly deal with 2 gentleman, Aaron Ambrose and Nick Garito. When other places turned me away, said no, told me to settle for second best. These guys stepped up and got me exactly what was best suited for my life. There honesty, loyalty and dam hardwork has been nothing but excellent. So i would like to say again, Aaron and Nick, thank you! More