Edwards Mazda

CUSTOMER SERVICE IS TERRIBLE Good sales team but awful customer service as far as parts and service. If there was a another Mazda dealership in the area even within 50 kms I would Good sales team but awful customer service as far as parts and service. If there was a another Mazda dealership in the area even within 50 kms I would go to that first. I begged and asked three people to come out to look at my car that I Beleived had a warranty issue. And there response was come back tomorrow and I was told the mechanics were too busy doing safeties to take maximum 5 mins to look at the inside of my Mazda More

Goes out of the way Anil and his team go above and beyond to ensure customers don't feel that once the deal is done the service is over...here is my story, so I picked up Anil and his team go above and beyond to ensure customers don't feel that once the deal is done the service is over...here is my story, so I picked up my vech drove it home, the next afternoon I was drive one of my children to their doctor appt, something didn't seem right with the vech. I pulled in was greeted with is everything alright? I explain my situation within mins the vech was getting looked over. I explained I was on route to a doctors appt. It took mins for they to toss me a set of keys for me to be able to make my appointment. The customer service is outstanding, if you are wanting to buy a vech, and not feel like just the next dealer I highly recommend that stop in and see what this team can do. Thanks again. More

BEWARE -these people are sneaky and dishonest. They sold me a car with a bent rim and destroyed tire. A trained tire specialist confirmed there was eviden -these people are sneaky and dishonest. They sold me a car with a bent rim and destroyed tire. A trained tire specialist confirmed there was evidence of sealant on the rim and tire which suggests Edwards Mazda new there was a leak and tried to seal it instead of repairing the rim and tire. Very very dangerous, as they I drove the car from Pembroke to Ottawa. The manager, Anil, would not admit fault and would not even budge when I offered to pay for half of the necessary repairs. BUY YOUR CAR SOMEWHERE ELSE. More

Horrible !!! Applied for financing. Got a call the next day saying everything was approved.. i could buy old new whatever i wanted and that i did not need stubs wh Applied for financing. Got a call the next day saying everything was approved.. i could buy old new whatever i wanted and that i did not need stubs which did sound wierd to me . I go all the way down there to find out that the application was not yet approved. I asked why i was told over phone that it was and got the response "that guys an idiot". So i proceed to sit there hoping that i didnt just waste my time going all the way down there. Anyways, approval went through. I asked my limit and was told $20,000 which there realistically, you sure as xxxx cant buy a new car. I then got told 16-20% interest. I told them they were crazy and walked out without a word said after that. They then proceeeded to call me after the fact and try to get me back down there. These people are liars and a waste of your time ! More

Sales and service department. Everything was excellent. Sales and service staff were knowledgable and professional. Good rates, deals and financing options. I woukd recommednd bu Everything was excellent. Sales and service staff were knowledgable and professional. Good rates, deals and financing options. I woukd recommednd buying a vehicle from here. More

Great sales department, poor service dept Sales department was amazing, Johnny, Steve, and Anil were all great to deal and went out of their way to ensure we got deals we were comfortable with Sales department was amazing, Johnny, Steve, and Anil were all great to deal and went out of their way to ensure we got deals we were comfortable with (got two vehicles), service however was by far the worst service experience I have ever had. I was promised brand new tires on the truck and they decided to put on used tires....trying to fight for the tires I was promised was outrageous, they ended up canceling an appointment on me with out informing me at all, finally when I got in to get the tires done (2 weeks later) the service dept still wasn't sure who was paying for them, at the end of the day I got the tires I was promised. Also to go along with this I was promised the truck Friday evening and service kept giving the very helpful salesman excuses which turned into Monday at noon, then again to Monday after lunch and finally I was able to pick up my truck Monday evening, and to top it all off my wiper blade fell off...simple things that made me question the safety done on the vehicle. The new vehicle we purchased went very smoothly I would not how ever recommend purchasing used here or having any work done in their very disorganized service department. More

They got me approved After spending the better part of a month waiting for other local dealers to get back to me I would finally call them only to hear that I couldn't get After spending the better part of a month waiting for other local dealers to get back to me I would finally call them only to hear that I couldn't get financing for a vehicle at any rate. I did an online application at with Edwards Mazda and they called me the next morning. Later that afternoon they wanted me to come in and test drive a couple vehicles. Two days later I drove away in a 2012 F-150. I am over the top happy with their understanding of my situation and did what they could to help. Unfortunately two days later I got a flat tire, but they gave me a new of free of charge. More

Took some time but great experience! I recently purchased a used Dodge ram from Edwards. My salesperson was Jonny. I noticed on the test drive there was a bit of a "clunk:" noise coming f I recently purchased a used Dodge ram from Edwards. My salesperson was Jonny. I noticed on the test drive there was a bit of a "clunk:" noise coming from the front. I was assured that this would be addressed before I picked it up. It took an extra day but when I picked it up everything that was promised was completed. This being the 3rd dealership I visited, it was nice to have someone who actually listened and understood my credit situation and treated me with respect. I will be back to buy another vehicle and will highly recommend both Jonny and Anil. More

Truck Service I had to bring My truck back for a seized rear caliper. I called and booked an appointment with the service department. They had my truck in and out w I had to bring My truck back for a seized rear caliper. I called and booked an appointment with the service department. They had my truck in and out within the same day. Since it happened shortly after my purchase they did not charge me which was nice Thanks More

Ignoring people is good business sense? So bought 2 vehicles here when my husband was alive. Though my financial situation has changed I decided to try to see if they would buy out my curren So bought 2 vehicles here when my husband was alive. Though my financial situation has changed I decided to try to see if they would buy out my current vehicle and get me into something safer. I drive for a living so ya, needed a vehicle sooner than soon. After delivering all the info they needed, I had to call them to get my paystubs returned a week later and no response on if they could help me or not. I ran a business for 20 years and not once would I not call a customer back, even if it was to tell them "I'm sorry, I can not help you." More