Edmonton BMW

Disappointing service at Edmonton BMW Had another poor experience in the service department. Took the X3 in for it's annual service and had nothing but trouble. No loaners - again. Shut Had another poor experience in the service department. Took the X3 in for it's annual service and had nothing but trouble. No loaners - again. Shuttle service behind schedule by 1 hour. They phoned the wrong number when it was ready for pickup so it delayed out pickup of the SUV. They didn't perform all the service items listed on the invoice. We called and left numerous messages to discuss, but they fail to call back. We would not recommend this service department to anyone. More

Professional Sales and Service Advisors I recently ended up purchasing a X3 28i - 2015 back in August ( which the salesman was very helpful with going through the details of the packages, te I recently ended up purchasing a X3 28i - 2015 back in August ( which the salesman was very helpful with going through the details of the packages, test drive and was very fair when I was negotiating the deal ) which I was told would arrive 10-12 weeks time. The car arrived in 8 weeks - earlier then expected by 4 weeks. Edmonton BMW took the time to go through the vehicle with me ( I am not very technical savy ) in a timely manner and describe to me all the features and history behind the BMW. I was very impressed with the professional sales representatives, the friendliness of the dealership and to see that everyone had a smile. After my I had my vehicle delivered I needed to add a hitch and a cover to the vehicle and found that my sales representative booked me in and got it taken care of in a timely manner - and he also made sure I got a loaner vehicle for the day that it was in the shop to add these things to the vehicle. Overall I am very pleased with my new BMW and will continue to recommend this dealership to others that are intereted in BMW. More

Huge Improvement! I'll admit I have had horrible service from both Edmonton BMW and Bavaria in the past, but I recently went back to Edmonton BMW to give them another c I'll admit I have had horrible service from both Edmonton BMW and Bavaria in the past, but I recently went back to Edmonton BMW to give them another chance since my friend told me the service has improved substantially since last year. SHE WAS RIGHT. Everyone is friendly, helpful and knowledgeable. I used to be very disappointed in the service process, always having to wait in a lengthy line first thing in the morning to sit with service personnel and get a ride to work but this time was very timely. A very nicely dressed girl in HEELS didn't hesitate to crouch on the floor to check my tire pressures for me and explain fully how the runflat tires work how the tire sensor reacts to pressure changes. Everything about my experience was pleasant and customer driven. I hope things continue down this path! More

A truly bad experience, with a HOSTILE Service Manager I only went in for a recall on the passenger side airbag, that's it. They call me back and say they found all kinds of leaks - power steering leak wa I only went in for a recall on the passenger side airbag, that's it. They call me back and say they found all kinds of leaks - power steering leak was bad, multiple bad oil leaks but not sure from where, and rear springs need replacing, total cost of over $3,500. (Scary when THEY did an inspection just 10 months ago and none of these issues were present.) I asked just how severe the "bad" leaks were and they didn't know - I asked them to look at the fluid levels to determine the SEVERITY of these "bad" leaks and tech said he would look, and then recommended an engine shampoo... 3 hours later they say they found the engine oil leak, was the oil pan gasket, but STILL hadn't looked at the fluid levels. So technician looks while I'm on the phone and finds all fluids are ABOVE full. Obviously if the fluid levels are full then the leaks aren't "bad" at all, they're just cosmetic! So I ask why they're charging me for the engine shampoo when the BMW TRAINED tech didn't do the simple, easy task of checking the fluid levels to begin with?? Eduardo the Service Manager then calls and is quite rude on the phone, when I ask for clarification on the severity of the leaks he insults me saying I don't understand English when in fact English is a second language for him AND the technician. He then refuses to service the car, demands I pick it up and tells me to take it elsewhere. He then re-emphasizes the power steering leak is substantial yet when I pressure him to confirm how that can be when the fluid level is ABOVE full he dodges the question completely! (And doesn't realize THEY topped up the fluids 10 months ago) The whole thing seemed like a dodgy Rip-Off scheme, with a truly Rude and Hostile service manager. If this is customer service at a luxury car dealership then they should shut their doors for good. More

Bad service from Parts Dept I called Edmonton BMW and talk to Carl from Parts. I was inquiring about the rims and winter tires, bolt pattern and offset of my vehicle I bought fro I called Edmonton BMW and talk to Carl from Parts. I was inquiring about the rims and winter tires, bolt pattern and offset of my vehicle I bought from them, I was told by this guy Carl in a rude way to go to my manual, I said Im in my work and I do not have my manual with me I even told him that I have my VIN of my vehicle he said it doesn't work that way. He is insisting to go to my manual. Is this laziness or bad customer service? I called Bavaria BMW and they answer all my questions by just giving them the VIN. Thats the kind of customer service we need and experience. All my services from now on will be for Bavaria BMW More

LOVE IT OMG I love my car and I love this dealership. I've always hated buying cars since I purchased a car from southside mitsubishi years ago (seriously, wo OMG I love my car and I love this dealership. I've always hated buying cars since I purchased a car from southside mitsubishi years ago (seriously, worst day of my life)... So I was really nervous about buying again. I was expecting to feel pressure, to feel rushed and to feel cheated afterwards but that is the opposite of what I got at Edmonton bmw, My salesman Peter made me feel so comfortable with my decision and made sure I was getting exactly what I wanted in a car (and an awesome deal!!!). He always made sure I understood everything and followed up to make sure everything was going well afterwards. The finance manager made everything go quickly and smoothly (I feared this part the most!). Peter also introduced me to staff and managers in other departments so that when I go back for oil changes there are already familiar faces and I don't need to feel lost and awkward. Buy a car from Peter Carol! LOVE LOVE LOVE my car!! More

Amateurs - look elsewhere They don't return phone calls, they don't honour warranty, no loaner cars. Overpriced. After you buy a car your on your own. Embarrassing. They don't return phone calls, they don't honour warranty, no loaner cars. Overpriced. After you buy a car your on your own. Embarrassing. More

Completely professional This is truly one of the best dealerships anywhere. I have never been treated with anything but complete professionalism. I have purchased a 335 fro This is truly one of the best dealerships anywhere. I have never been treated with anything but complete professionalism. I have purchased a 335 from this dealer and have had it serviced there for the past 3 years. Not one single complaint. More

Great dealrship This dealership is absolutely first class. I just recentley purchased my second BMW from this location. The service department is the best I have ex This dealership is absolutely first class. I just recentley purchased my second BMW from this location. The service department is the best I have experienced. More

The general attitude of their service dept really, really sucks. Called in to see if they could order me a $7 clip for my air filter that had broken off and was told that I would have to order a whole new at sucks. Called in to see if they could order me a $7 clip for my air filter that had broken off and was told that I would have to order a whole new attachment ($500ish) because they "don't sell the clips separately". The guy was a total dick. Phoned Bavaria and the service guy told me right away that they could order it no problem for me and it would only cost $7!. Wow, what scam artists over there at Edmonton BMW... Trying to dick me around and make me pay WAY more than I had to because he was too lazy/stupid/arrogant/felt I was wasting his time or something. More