Edmonton BMW

Exceptionally Poor Customer Service Having bought the vehicle and the corresponding warranty from this dealer 5 or 6 years ago, I would have expected them to be aware of the existence of Having bought the vehicle and the corresponding warranty from this dealer 5 or 6 years ago, I would have expected them to be aware of the existence of said policy when I brought the car in to have some fairly expensive repairs done. However, nobody checked the vehicle's file, and the insurance company wasn't informed prior to the repairs being undertaken. Naturally, the repairs were not covered. When we complained, we were told by the General Manager that we should have let staff know about the policy and that they wouldn't take responsibility. I trust that this wouldn't have happened with any BMW dealership in Germany ... or with Bavaria BMW in Edmonton, which is the dealership where we will be taking our business now. More

Edmonton BMW the best! To say one of the sales rep at Edmonton BMW Ben Saleh is good, that would be cliché! Ben is remarkable he goes above and beyond to give great customer To say one of the sales rep at Edmonton BMW Ben Saleh is good, that would be cliché! Ben is remarkable he goes above and beyond to give great customer satisfaction. Ben has a passion for his job,adn does it well.I have been to a few dealership including Edmonton BMW while shopping for my BMW and to this day I do not regret going there. Sales manager Paul "Paulie " Curry has been a Rock to us too.He was very helpful and informative. Keep up the great work Paulie! Kathleen Kelly dealt with a concern I had,and dealt with it very professional.She re assured me that's if there were any problems, I should not hesitate to call her, now that's what you call a safe heaven! Over all everyone at Edmonton BMW is friendly,so far so good I don't have a negative experience!! More

Above expectations. My sunroof broke shortly after I purchased my BMW here and, of course, just out of warranty. When I brought it to the attention of Kathleen ( the cust My sunroof broke shortly after I purchased my BMW here and, of course, just out of warranty. When I brought it to the attention of Kathleen ( the customer service manager ) and Eduardo ( the service manager ) They both went way beyond the call of duty and got the entire $8000 dollar repair bill taken care of by the dealership. Kathleen is so empathetic and welcoming and Eduardo is extremely service focused and fun to deal with. Selena ( I really enjoyed working with her, she is fun and super informative ) helped me out in service and everything came back perfect. I will definitely continue to service my vehicle with these wonderful people. More

EDMONTON BMW ARE THEIVES!!! First off the vehicle they tried to sell me was way overpriced! Secondly, I had to chase around my sales consultant and finance manager from start to First off the vehicle they tried to sell me was way overpriced! Secondly, I had to chase around my sales consultant and finance manager from start to finish. Once they had my deposit they completely forgot about me. The paper work they sent had the wrong discounted amount. Overall the experience was frustrating and frankly disrespectful. I decided to buy my vehicle from Bavaria BMW where the whole experience was second to none. I strongly suggest never going to Edmonton BMW. After all the nonsense I went through with them, there snarky, smart xxx used car manager told me they are not going to refund my deposit. I told him it is illegal to do so and I would take this up with AMVIC. He told me, "Go ahead Genius, AMVIC won't help you unless it over 2,000$ dollars!" and laughed at me. The best part is I never signed a single document! These people are theives! NEVER GIVE THEM A DEPOSIT, EVER! Now I am going to have to wait months to get my money back. Worst customer service experince of my life. You guys should be ashamed of yourselves. And please believe I will get the money back because I won`t rest untill I do. Steer clear of this dealership people. Its a joke! More

Terrible Service And Staff MY EXPERIENCE HAS BEEN HORRIBLE! Whenever I have to deal with the Staff at Edmonton BMW and MINI, or Service Department I immediately regret my purcha MY EXPERIENCE HAS BEEN HORRIBLE! Whenever I have to deal with the Staff at Edmonton BMW and MINI, or Service Department I immediately regret my purchase. I have run into multiple problems with my car, that should always be a quick fix but it seems to be a daunting task for MINI to deal with. On June 11th I had brought my car in for a service appointment to diagnose a clunk in the rear suspension, and the audio input on the stereo not working properly(both to be covered under my warranty). After Diagnoses, I was then told that parts would need to be ordered and I would clearly have to wait for them to arrive(new plug and rear sway bar links). Half of the ordered parts arrived on June 15th. The other on June 25th. I was never called and informed of this at all. I called MINI on July 7th to find out the parts had been there for almost 2 weeks. Completely unacceptable. Upon booking in my car for the parts to be installed, I expressed my unimpressed feelings and some damaged I discover that had been done to the car at the previous appointment. My next appointment was for July 17th, so I brought my car in the night before so they would have extra time with it. I was called twice on the 17th, first to let me know what was being done and then a second to let me know they didn't get to my car that day. Now my car wouldn't be done until July 20th. leaving me without a vehicle for the weekend. A complete inconvenience to my life, but obviously not a concern for Mini. Upon picking my car up from my July 11th appointment; my Boyfriend discovered that the technician used a small screw driver or similar device, to pop the usb/auxilary plug out of the dash. This left damage to the surrounding dash, and is very unpleasing to look at. I called MINI immediately and voiced my concerns! I was then told that they were sorry and that its is such a long and extensive job removing the dash. So i guess the technician pried the plug out of the dash to save time. This didn't seem to concern the service rep at all. After further conversation they started to make me feel i shouldn't worry about the damage; and to feel guilty for making them do so much work for such a small part to be replaced. The other part to be replaced is the rear sway bar links in the suspension. Easily finished in 1 hour, this job could have been done at any automotive repair shop. and they would have had it done the same day for a small price. Why have I been waiting 1 month to get this fixed through my MINI warranty? I would have gladly paid another shop to do it in a acceptable time frame. Now its sunday July 19th and I'm expecting to pick my car up tomorrow. What will this experience be like? will my car be fixed correctly? these questions are something you should never be asking yourself. When you purchase a vehicle of high quality for good money, you expect to be treated to a high standard. Clearly MINI of Edmonton doesn't hold this standard or believe in it. I have dealt with multiple MINI dealerships and they all have been a big disappointment, and completely unpleasant staff to deal with. DONT BUY YOUR CAR HERE, DONT GET YOUR SERVICE DONE HERE. You will regret it. More

DEAL IS NO DEAL Please when you go to this dealership and they present you with an offer do not expect that they accept their own offer. They gave me an offer to trad Please when you go to this dealership and they present you with an offer do not expect that they accept their own offer. They gave me an offer to trade in my car and buy a new X5. I accepted their offer and I could not believe what happened, they declined their own offer. I left got call later and they wanted to still make a deal but was not even close to their first offer. Be carefull when you go their if this is their sales tactics its a very dirty game they are playing. Pleaese go try a different dealership and hope thta they will treat you with respect. If this happened to other people who went to the BMW dealership on south side speak up for all. More

Outstanding Customer Experience! I had an excellent customer experience recently at Edmonton MINI when I took my car in for routine servicing. When I pulled up for my appointment, th I had an excellent customer experience recently at Edmonton MINI when I took my car in for routine servicing. When I pulled up for my appointment, the customer ahead of me and the service rep were deep into a discussion. After seeing me wait for a few moments, Aman Waraich from the BMW side came over and invited me to sit down and start the sign-in process. I appreciated that and he was very welcoming to the dealership and seemed to really enjoy his work. While in the shop I received a text from Aman saying that some work was needed and that I’d have to make another appointment to get it done – that was so helpful and most other dealerships would simply have waited to tell me when I arrived to pick up my car. When I came to pick up my vehicle later, Aman greeted me by name and made sure that my car would get squeezed into the shop for the additional work ASAP as I was planning a road trip to Vancouver in a few days. He waited to make certain that I had an appointment that worked for me. My car was looked after that week and all was done under warranty. I’m a happy customer! Kudos to MINI Edmonton and specifically to Aman! Kathy Schmidt More

Dissapointing servive Warning to every one want to deal and service with this dealer, I bough a 2007 bmw 525xi for only 3 1/2 months, the the car won't start, towed to this Warning to every one want to deal and service with this dealer, I bough a 2007 bmw 525xi for only 3 1/2 months, the the car won't start, towed to this dealer, and after they trouble shoot , they told me a sterring column problem, then later they said was a control unit, I deal with a manager then he said this time is ok, I agreed on the price and tell them order part and fix it for me , but when the parts come in no one care to fix or phone me , until I came then find out a parts come in one week ago, I'm so mad b'cause my car in their service for 2 weeks, and no one care , I deal with them so may years then I know 1 thing they just want to sell a car, soon you off their lots then you on your own. More

Stay away from BMW We've purchased 2 vehicles from Edmonton BMW and, had horrible experiences both times. The sales manager engaged in deceitful and unethical business We've purchased 2 vehicles from Edmonton BMW and, had horrible experiences both times. The sales manager engaged in deceitful and unethical business practices by removing certain items from the invoice without advising us, he did this so that he could give us the vehicle for the price we were willing to pay. Luckily I noticed this prior to taking delivery of the vehicle, we had to fight with this sales manager in order to have the items placed back on the invoice. We've had such terrible service from the sales staff, the manager and the service staff that we will never purchase another BMW vehicle. Did you know this dealership has between a D- rating with the BBB - that says it all. We've spent a great deal of money buying what are supposed to be high end vehicles and with that I have high expectations on how I'm treated as a consumer - both before and after my purchase and how the vehicle will operate including the quality of the product I purchase, all in all I have been let down. If we have to pay for any services, the cost of those services are not competitive. I do not recommend purchasing a BMW, I do not recommend this dealership or any of the staff, they wouldn't know good customer service if it were standing in front of them. More

GO ELSE WHERE November 7, 2014 took the morning off to drop my 2006 330i at the service department. I had an issue with my heat, there was none, after replacing my November 7, 2014 took the morning off to drop my 2006 330i at the service department. I had an issue with my heat, there was none, after replacing my radiator in May 2014 $1700. Thought I was being smart by doing some preventative maintenance and went with a new thermostat as well since I was replacing the radiator. Went to turn my heat on at the end of September and noticed that I only had cold air in the cabin. Finally got around to bringing it in to my local garage where they told me they couldn't figure it out. 1 1/2 days in their garage and they waived the labour charge. Brought it to Edmonton BMW hoping that I wouldn't have this sad story to tell, and here I am. $160 for the diagnostics I'm fine with, told that it was faulty thermostat... sure if it will fix the problem. Told that they found an oil filter housing gasket leak and need to replace... $5 part 2 hours labour...ok. Told my brand new water pump was on its last legs...? Total price of the quote $1700. I gave the go ahead for the gasket and the thermostat $173. They dropped the talk about the electric water pump that was brand new purchased at their parts department. Thermostat gets replaced and still no heat in the cabin. Working with a new technician and now being told that they want me to approve 2 hours labour to investigate the mixer door "something is definitely jamming it". 2 days go by I get a voicemail that the seal on my windshield is deformed leaking water into my blower motor, my heater core is the problem, and my mixer door is fine. Now I'm in for $1645 for previous work, $173 thermostat and $5 gasket, and no heat! New quote is $3700 of which $1200 for new windshield. (exact same windshield through Canadian tire sensors and all $290, through Erikson Infiniti $700). Told that service manager, shop foreman and technician will have a talk and get back to me first thing in the morning. IT"S NOW 2 DAYS LATER and my phone hasn't gone off. TAKE YOUR VEHICLE SOMEWHERE ELSE THEY DON'T CARE! Just real sad because I love my car the way it looks, and the way it drives. Keep reading the reviews because I'm not the only one. More