Eastside Dodge Chrysler Jeep Ram FIAT

Got exactly what I wanted Was recommended Jake Pheasey as a salesman from a buddy of fine and I couldn't have been happier. I'm gone a lot from work so we were able to work out Was recommended Jake Pheasey as a salesman from a buddy of fine and I couldn't have been happier. I'm gone a lot from work so we were able to work out a days that I was able to come in and look and a jeep, he found me exactly what I wanted in a short period of time. And within a few short days I owned my new jeep wrangler unlimited Rubicon. More

Great customer service Awesome people and great service. Vehicle delivery was outstanding and explanation of all the features was appreciated ! All payments and options we Awesome people and great service. Vehicle delivery was outstanding and explanation of all the features was appreciated ! All payments and options were explained in great detail. More

Bad Service I bought my 2015 Grand Cherokee in July, Ricardo Bravo and Rico Olinger did a great job during the sales: attention to details, focus in maintain the I bought my 2015 Grand Cherokee in July, Ricardo Bravo and Rico Olinger did a great job during the sales: attention to details, focus in maintain the customer relationship and dedication, as always... This was the second car I bought with them. Then I had to stop by for my first service with the new car. The whole mess started at the booking time: I filled up an online request using their website on Sept. 17th (8:00am), booked an oil change and steering wheel alignment to Sept. 18th, the request went through and someone supposed to contact me within a few hours to confirm the booking (system message). They contact me later in the day (after 17:00, only to tell me that Friday was completely booked already. Awesome! You waited almost 10 hours to tell me the date was unavailable, perfect. During the call I learned that the earliest possible date was Sept. 25th (the following Friday), I agreed with the new date and the booking was confirmed. This morning (Sept 25th) I drove to Eastside to drop-off my car for service (7:30 am) and asked to the service representative if was possible to get my car before 2:00pm as I was going to need it later in the day. He said "Ok". Around 12:30 called the Service Department to ask for an update and the lady who was talking to me (Candace, I guess) had a hard time trying to locate me on their system... According to her, she can only search for the last name. Phone Number, First Name, Licence Plate, VIN Number, whatever other information you have is totally useless. If they can't find you they can't give you an update, and of course she asked me if I was sure that I drove my car to Eastside (WTH?!?). Now I'm worried! Where did I drive my car?! I contacted the online representative through their website and she tried her best to help me, without success. It's 13:30 and I have no idea when my car is going to be ready and nobody called me to give an update. Good job! I will have to reschedule my other appointment because your Service Department can't change oil and perform a steering wheel alignment in 6 hours and is unable to give an update to a customer in time. I'm disappointed with the level of service and the customer relationship provided by Eastside, this isn't the first time I have this kind of problem, and earlier this year I had a serious issue with my other Jeep (they delivered a car with broken parks, cracked sealing rubbers fixed with lots of silicone and oil leaking through the cracks, all of this after a "piece of mind" inspection that comes with a signed service sheet!... how ironic, don't you think?). Even after all the bad experiences I had in the past, I was willing to use their services again to give them chance to prove they can do it right, to prove they care about the customer and they are good on what they do ... but I was wrong. I'm from a country were Dealer Services are expected to be cheap and crappy (Brazil), but in more than 20 years I never experienced something like this, total disregard for the customer. This was the last time I serviced my car with them, luckily the Warranty can be used at any dealer and I don't need to use their services again, ever. I feel sorry for the people who work there and go the extra mile to give a 5 star customer experience, but unfortunately this is not the mindset for everyone. Edit: After I published this review, Rico Olinger get in touch with me to talk about the issues, couple hours later, around 14:40, I received a call from Eastside telling me to go pickup my car. More

Talk about a real nice salesman Excellent experience with the sales person. Listen to everything we asked of him. Recommened other vehicles, as a salesman would do, but did not push Excellent experience with the sales person. Listen to everything we asked of him. Recommened other vehicles, as a salesman would do, but did not push any on us. Show us many different styles of jeep, with assorted price ranges. Explained to us the difference in comfort with higher grade jeeps, and so on. We finally picked a higher grade jeep, which he was nice enough to show us how all the extra options worked. He gave us his cell no. to call with any questions on the Jeep.( he made you feel like he was your buddy) I would highly recommend this sales person. SOLD! More

Knowledgable but didn't listen to my budget. Everyone was a great person that I worked with and the people love to work for Eastside. I find that I gave them a budget to work with and they didn't Everyone was a great person that I worked with and the people love to work for Eastside. I find that I gave them a budget to work with and they didn't really pay attention to it. I did pay more than expected but it is a good long term vehicle I'm sure I'll be happy with. More

Knowledgeable Staff, Quick & Easy experience My recent experience at Eastside Dodge was excellent. All staff members were friendly and courteous. My sales specialist was Darrin. He was very knowl My recent experience at Eastside Dodge was excellent. All staff members were friendly and courteous. My sales specialist was Darrin. He was very knowledgeable of the Ram line, expertly assisting me in choosing the truck that perfectly met my needs/preferences. I would absolutely return to Eastside for another purchase and would recommend both the dealership and Darrin to anyone interesting in Dodge/Ram products. Superior job all around, 5 Stars. More

Easy to deal with. The process was strait forward and easy to understand. All our questions were answered and any changes we needed to get the unit that would work for u The process was strait forward and easy to understand. All our questions were answered and any changes we needed to get the unit that would work for us were made with ease. The whole process was to make sure we got the vehicle and deal that worked for us. More

purchased new vehicle Excellent service and very helpful. Worked with Terry Langdon, got me the vehicle I wanted explained everything clearly and got me through the process Excellent service and very helpful. Worked with Terry Langdon, got me the vehicle I wanted explained everything clearly and got me through the process quickly More

Great Experience I went into the dealership not knowing what to expect. Came out very happy and pleased. I got what I wanted and with payments better than what I had e I went into the dealership not knowing what to expect. Came out very happy and pleased. I got what I wanted and with payments better than what I had expected. I would purchase another vehicle from and have the same salesman (Terry) help me again. More

Easy Purchase Alex MacFarlane made the whole process simple. Everything was ready when I was, so pickup was smooth. Alex explained everything I needed to know, and Alex MacFarlane made the whole process simple. Everything was ready when I was, so pickup was smooth. Alex explained everything I needed to know, and Paul from service was great helping to get my new car loaded onto the towing dolly. Thanks Alex! More