Eastside Dodge Chrysler Jeep Ram FIAT

Disgraceful Service Experience We purchased our Dodge Ram 1500 Sport Quad in August 2014 (private sale), and in the past month we had noticed the front brakes were starting to devel We purchased our Dodge Ram 1500 Sport Quad in August 2014 (private sale), and in the past month we had noticed the front brakes were starting to develop a slight squeak. In addition our service engine light was popping on and off. We called East Side Dodge to get a quote on front brakes, but we weren't exactly sure if there was any other issues going on (service engine light). We were told that they were having an $89.95 85 point inspection deal, and would be able to tell us everything that was going on following that inspection. East Side Dodge called us following the inspection, and recommended approximately $4,000 worth of work, majority of the items that were recommended had been done by the previous owner at 100,000km, but we were told because East Side Dodge didn't have record of the service being done at their dealership they were recommending it. We agreed to the front brakes, pads and rotors be replaced, rear rotors machined due to rust as per East Side Dodge, and rear brakes/pads serviced. In addition we were told that the service engine light was a result of us needing our system upgraded ($149.95), so we agreed to this. Karen at East Side Dodge also recommended that we perform an e brake service, but provided no reason why, and we declined. The work was completed on August 11th, and we picked up the truck that evening. Total bill was $1,106.59. I couldn't believe that after spending $1,106.59 we picked up a dirty truck, no wash at all after spending that kind of money. On Friday we drove to the grocery store with the windows down, and there was a loud screeching coming from the rear of the truck. Assuming that the truck had to be driven around a little more following the work just completed, we decided to drive it out to Airdrie on Sunday. Again, same screeching, would get louder as speed increased. We dropped it off as soon as we got back into Calgary on August 14th. Karen called on August 15th, asking us "How far did we drive the truck?", "When did you first hear the noise?", "Could we have possibly got a rock stuck?". We told her to drive the truck and there would be no doubt that she wouldn't be able to hear the noise. She called back and said that East Side Dodge couldn't hear the noise, and that she drove it into the service bay that morning and couldn't hear the noise. We told her to drive the truck along 36th Street, pick up speed, and drive with the windows down, she shouldn't be able to miss it. Karen then called back and said that we needed to have an ebrake adjustment/service, and that they recommended this service on August 11th. Yes, absolutely you recommended this service, but along with the other $2,500 of recommendations that wasn't needed, we declined. She also failed to mention that if we were to get the brake work/rotors done, we NEED to have the ebrake work done. Had she said if you get part a, you absolutely need to get part b, otherwise your truck will sound awful, we would have absolutely agreed. We were now told that they would give us a deal on this service for $99.95 + shop fees and tax. We agreed, because we had no choice. We picked up the truck on the evening of August 15th ($119.64), and low and behold the engine light was back on. Was it on when they were performing the ebrake adjustment, and just didn't mention? The engine light that we had just paid to have looked at, and was told that our system needed to be updated. Needless to say we were livid. I called Karen's personal voicemail at 9:19pm on August 15th regarding the engine light, and I have yet to receive a call back, it is now August 22nd. A service that should have already been resolved back on August 11th. I borrowed a coworkers code reader and ran my truck, only to find out that the code was a small evap leak, possibly due to my gas cap. After checking my gas cap I found a split in the seal, replaced the gas cap, and now the engine light is off. East Side Dodge made no mention of this code, or any other codes except that our system needed updating. Was this even the case? In addition, our front driver tow mirror glass was broken. Karen told us that to replace the mirror would be $130, but because the mirror isn't OEM they couldn't do it. On August 20th we took our truck to the TruckOutfitters, who didn't have the part, and then we went to Big 4 Dodge, who kindly replaced our OEM mirror (as stated by them) for $60, a $70 price point difference from East Side Dodge. Multiple times while talking on the phone to Karen she covered the phone to yell at service technicians, as they were talking to her and trying to give us information that she was relaying, at the same time that I was speaking, completely unprofessional. I wonder if East Side Dodge were to cut out the middle man information would flow to customers more accurately, and effectively. East Side Dodge is the only place we have taken our Dodge to for oil changes since purchase, as that is all that has been required to date, however that will no longer happen. This is the last time we will ever take our truck, or any other vehicle for that matter, to East Side Dodge service. More