Eagle Ridge Chevrolet Buick GMC

Worst service department. If it wasn't for warrenty I'd take my vehilce anywhere else. They took 2 months to fix it. It sat under a tree for that time and they couildn't even If it wasn't for warrenty I'd take my vehilce anywhere else. They took 2 months to fix it. It sat under a tree for that time and they couildn't even be bothered to wash it. Extended warrenty is a scam. They still make you pay a $200 deductable for every warrenty problem when you ALREADY PAID FOR EXTENDED WARRENTY!!!! More

Service Department is terrible. Bolt 2022 electric. Car in Oct.4,2024. Was told 2hrs for the repair. This for the sun roof molding which had come off. Was there 8am-1st in the line Bolt 2022 electric. Car in Oct.4,2024. Was told 2hrs for the repair. This for the sun roof molding which had come off. Was there 8am-1st in the line. Ended up sitting in waiting room for 6.5 hrs. While there 4 to 5 other customers waiting also. 2 for warranty oil change. Both sat there for 4+ hrs. Another for his F.O.B./ new truck not working. Also 6 hrs. Really hope I never have to go in there again. More

recently had the misfortune of visiting Eagle Ridge GM, for their bronze package oil change, the following essential tasks were neglected: Tire rotation not performed Windshield washer fluid not for their bronze package oil change, the following essential tasks were neglected: Tire rotation not performed Windshield washer fluid not filled Antifreeze not checked or filled Corrosion on the battery was not inspected or addressed After paying 172.00 dollars and not receiving the proper service, I tried to call the service advisor, no one answered the phone, I kept calling few times every single day for a week, no one answered the phone, left numerous messages for the service advisor, he did not care to call back. The service advisor failed to communicate , and the workmanship was subpar. I was very disappointed and frustrated with the lack of attention to detail and not being able to talk to anyone. The next day, I called the sales department, Ideen, a courteous and professional representative, promptly responded to my concerns and informed me that he is going to look for the service advisor or the service manager. He called back 15 minutes later and stated that he found the service advisor Rauj and the service manager Firaz Zin, Ideen also stated that he has explained the issues and my frustration over past few days for not being able to talk to anyone, Ideen indicated that they both agreed to call me to discuss resolution. Unfortunately, Ideen's efforts to resolve my issue were unsuccessful. Despite his promise, the advisor or the manager failed to call me. I'm disappointed in the lack of follow-through and lack of customer service. More

Went for noise in engine beyond 60km/h plus associated engine power loss. Paid $199 before tax + up to near 40$ par every symptom/problem they ask me to list. A total of 300$ of diagnostic suggesting main engine power loss. Paid $199 before tax + up to near 40$ par every symptom/problem they ask me to list. A total of 300$ of diagnostic suggesting mainly to replace front left wheel bearing that did not serve to correct the problem of engine noise and performance loss. More

My first time taking my car in for service and they were super efficient and made it really easy. Great experience and would definitely deal with this dealership again, as the service department kept me upd super efficient and made it really easy. Great experience and would definitely deal with this dealership again, as the service department kept me updated the whole time. More

I thought they were helpful and professional and followed up with a call like they said they would after checking in for the replacement battery for my electric vehicle. That is much appreciated since many p up with a call like they said they would after checking in for the replacement battery for my electric vehicle. That is much appreciated since many places do not follow up. Great service from Roj, Kayla & Karen! See you soon! Charleen More

Josh was great as was the sales manager. No games, completely transparent transaction. I would highly recommend them No games, completely transparent transaction. I would highly recommend them More

He was a very good seller and I was very satisfied with him. I was given very good advice. him. I was given very good advice. More

After a 10 hour drive, We arrived at 09:30 to meet with salesperson, who didn’t show up. Keys to the vehicle couldn’t be found, then the vehicle couldn’t be found. My driver pushed my wheelchair across th salesperson, who didn’t show up. Keys to the vehicle couldn’t be found, then the vehicle couldn’t be found. My driver pushed my wheelchair across the road to another part of the dealership, where we eventually found the vehicle. Covered in dust and without an inspection, despite having been advertised for a week. Terry, our salesman , was very helpful, as was the women who accepted payment (they’re not accustomed to people who don’t want to finance I’m 78 years old and have bought many vehicles, but have never encountered such disorganization. More

I brought my Dodge Grand Caravan for the 84,000km periodic maintenance check and informed them that the rear passenger sliding door was not locking and making an unusual sound. I brought that vehicle periodic maintenance check and informed them that the rear passenger sliding door was not locking and making an unusual sound. I brought that vehicle at 8:15am for an 8:30am appointment and received a call at 4:00pm that the vehicle was ready for pick up. When I got there, the service advisor was in a rush to go home and when I got the key from the other advisor, signed the paper and paid, when I clicked on the fob to open the door, I still heard the unusual sound. I went back to the advisor and told her that the problem is still there. She said nothing was done and was waiting for a quote from Dodge and got my email to send me the quote. I am very disappointed as the vehicle was with them for 8 hours and nothing was done. I was even charged $97.50 for diagnostic. The advisor call and informed my wife to just bring the vehicle to Dodge Journey in Port Coquitlam as it was still covered by my extended insurance. That was June 25, 2024 and until today, no email was received to what part was to be replaced and covered by the insurance. So I called Eagleridge today (July 4, 2024) to ask what part I need to replace so I can book an appointment to Dodge Journey but Kayla (the lady in service who answered my call in Eagleridge) said that the parts department did not put the name of the part to be replaced nor the serial number. They even got my email address wrong and no one bothered to confirm it! I’m still waiting for their email and to think I paid almost a 100 dollars for a very poor service. More