Eagle Ridge Chevrolet Buick GMC

Great Car Selection, Terrible Staff and Customer Service Friendly staff only until you put a deposit/cheque. Rude and aggressive management. They never mentioned the car only comes with one key, and they ref Friendly staff only until you put a deposit/cheque. Rude and aggressive management. They never mentioned the car only comes with one key, and they refused to order one after taking the deposit. Also when I first checked out the car it was rainy and dark so I didn't see a dent on the car. They never disclosed it either. Only found out about it after I brought the car home, contacted them right away only to face their ignorant sales person and management. Stay away from Debby, she's the worst sales ever. And Bob, he never listened to what I had to say and instead aggressively and defensively responded in a very rude way. Worst shopping experience in a while. More

Great buying experience Our experience in buying a vehicle at Eagle Ridge was extremely satisfactory. Nathan was our first point of contact and we couldnt have been happier d Our experience in buying a vehicle at Eagle Ridge was extremely satisfactory. Nathan was our first point of contact and we couldnt have been happier dealing with him. Overall we were very happy with the team and will definitely recommend you to anyone shopping for a new or used vehicle. More

Very misleading and rude Negotiating on new 2016 Silverado. Was told $35,000 might work taking my trade. all communication was total price incl taxes and all fees. Agreed to Negotiating on new 2016 Silverado. Was told $35,000 might work taking my trade. all communication was total price incl taxes and all fees. Agreed to $38725 all in. But wait, when i get shuffled to see Art the Finance manager things changed. Now that price did not include tax or fees and I was looking at $44,500 approx. I asked what they were giving me for my trade and his answer was " I know how auctions work and they will give us $100.00 for pieces of crap like that." I told him he didn't have to be so rude. It is not a piece of crap. I didn't push, pull or drag it in there. I will share this with as many family, friends, co-workers as I can Thanks for nothing Eagle ridge More

Horrifying I sold cars at 4 different dealerships over my career so I know what to expect. This had to be the worst sales and financing experience ever. These gu I sold cars at 4 different dealerships over my career so I know what to expect. This had to be the worst sales and financing experience ever. These guys are bandits, dishonest and sneaky. Stay away. More

Worst customer service Hi I have seen ad in newspaper for cruze which was 13800 but when i met Art ( manager) he miss guided me and informed me that all sold out where the Hi I have seen ad in newspaper for cruze which was 13800 but when i met Art ( manager) he miss guided me and informed me that all sold out where the following week same ad i have seen in paper. The manager behaviour was not good. Even i told not to check my credit score he did it. While asking him why he has done the credit check he didnt felt regret and talked rudely with me. Dont go anytime with eagle ridge. Total dishonest manager. More

Love the new Equinox We bought a 2013 GMC truck in March and now that I'm changing jobs and need a new vehicle for the new company I did my research and had driven a Equin We bought a 2013 GMC truck in March and now that I'm changing jobs and need a new vehicle for the new company I did my research and had driven a Equinox previously so figured I should come back to the same guys who we dealt with before. Marco was very honest and easy to work with, he gave me the best deal and it was quick and easy, no hassle experience. I have already recommended Eagle Ridge to a friend who is looking for a truck. More

Worse dealership , not honest with customers They are not honest with their customers , they sold one of their car to me by very high interest financing and didn't say any to me , their accountan They are not honest with their customers , they sold one of their car to me by very high interest financing and didn't say any to me , their accountant department will give you a worse experience , if you want to have it go ahead , More

Vary disonis and unnoticeable Purchased a 2016 yukon a few months ago I'll start by saying we had a few electrical problems and the service department was good. Dealt with Taylor Purchased a 2016 yukon a few months ago I'll start by saying we had a few electrical problems and the service department was good. Dealt with Taylor and she was awesome. As for the vehicle and sales department that's a different story. The sales person Gagan seemed very knowledgeable at the time. But after spending over $70 000 and leaving with our vehicle we discovered. the gps navigation it supposedly has is not there. The phone charging port also not there. Our 5 years of onstar is actually only 6 months . The oil changes and everything else that generally comes with that for 5 years is only 2 years. I have spent hours talking to them and all they have told me is that I'm wrong. We are now going to the vehicle sales authority and global More

Friednly service staff I had to bring my vehicle in for a minor recall and found the service staff to be very friendly and accommodating. They had their driver drop me off a I had to bring my vehicle in for a minor recall and found the service staff to be very friendly and accommodating. They had their driver drop me off at the mall to run some errands and then she picked me up when my vehicle was ready. Very convenient. More

Great vehicle purchase experience Josh did an excellent job, professional, polite and not the typical pushy annoying car sales man. I would definitely recommend Eagle Ridge and already Josh did an excellent job, professional, polite and not the typical pushy annoying car sales man. I would definitely recommend Eagle Ridge and already have in the past as this is my second purchase from this lot. After this recent purchase I will be recommending Josh at Eagle Ridge to anyone that wants an easy, honest and positive experience! More