Eagle Ridge Chevrolet Buick GMC

I’ve had two bad experiences with Eagle Ridge GM’s service department. July 23, 2024 – I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive “bronze service department. July 23, 2024 – I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive “bronze package.” I later found out an employee was fired for doing this to other customers. June 26, 2025 – I brought my vehicle in to fix a problem. Instead of repairing it, they charged me $178 for what they are now calling a “diagnosis” — which was never explained to me at the time. I left with the same problem I came in for. They also falsely claimed I “went elsewhere” for repairs, which is untrue. They promised me a refund in writing. I gave them plenty of time, but they have ignored all of my follow-up emails. I’ve since filed complaints with GM Canada, the Better Business Bureau, and Consumer Protection BC. I do not trust this dealership to work on my car again. If you value honesty and clear communication, go elsewhere. More

Great experience at Eagle Ridge GM. Josh Frith, sales rep, helped me choose the right small SUV with AWD for my upcoming move to Edmonton. The finance manager Fred explained the finan Josh Frith, sales rep, helped me choose the right small SUV with AWD for my upcoming move to Edmonton. The finance manager Fred explained the financing for my best options and timelines. Danielle handled my insurance for ICBC another seamless process. Josh went over the electronics for the vehicle and made sure I understood the systems for navigation. This is the 2nd car I bought through Josh at Eagle Ridge. Great experience. More

Excellent service, job well done. Can rely on the technician and they are very trustworthy. The advisor was also very helpful. Can rely on the technician and they are very trustworthy. The advisor was also very helpful. More

Just bought a Ram and my sales person Nech was really upfront, blunt & transparent which was refreshing from a salesperson. Wasted no time and got the deal I wanted. upfront, blunt & transparent which was refreshing from a salesperson. Wasted no time and got the deal I wanted. More

Just tried to speak with Nech Mahdi who is reporting that a unit has clean title. He did tell me once discussing the unit that it has a $30k declaration on it and when I explained that his ad was misleading a unit has clean title. He did tell me once discussing the unit that it has a $30k declaration on it and when I explained that his ad was misleading, he decided to block me rather than discuss it. I tried reaching out to the management team but the call was disconnected. Very misleading team there at Eagle Ridge which apparently starts at the top. More

Worst service department. If it wasn't for warrenty I'd take my vehilce anywhere else. They took 2 months to fix it. It sat under a tree for that time and they couildn't even If it wasn't for warrenty I'd take my vehilce anywhere else. They took 2 months to fix it. It sat under a tree for that time and they couildn't even be bothered to wash it. Extended warrenty is a scam. They still make you pay a $200 deductable for every warrenty problem when you ALREADY PAID FOR EXTENDED WARRENTY!!!! More

Service Department is terrible. Bolt 2022 electric. Car in Oct.4,2024. Was told 2hrs for the repair. This for the sun roof molding which had come off. Was there 8am-1st in the line Bolt 2022 electric. Car in Oct.4,2024. Was told 2hrs for the repair. This for the sun roof molding which had come off. Was there 8am-1st in the line. Ended up sitting in waiting room for 6.5 hrs. While there 4 to 5 other customers waiting also. 2 for warranty oil change. Both sat there for 4+ hrs. Another for his F.O.B./ new truck not working. Also 6 hrs. Really hope I never have to go in there again. More

recently had the misfortune of visiting Eagle Ridge GM, for their bronze package oil change, the following essential tasks were neglected: Tire rotation not performed Windshield washer fluid not for their bronze package oil change, the following essential tasks were neglected: Tire rotation not performed Windshield washer fluid not filled Antifreeze not checked or filled Corrosion on the battery was not inspected or addressed After paying 172.00 dollars and not receiving the proper service, I tried to call the service advisor, no one answered the phone, I kept calling few times every single day for a week, no one answered the phone, left numerous messages for the service advisor, he did not care to call back. The service advisor failed to communicate , and the workmanship was subpar. I was very disappointed and frustrated with the lack of attention to detail and not being able to talk to anyone. The next day, I called the sales department, Ideen, a courteous and professional representative, promptly responded to my concerns and informed me that he is going to look for the service advisor or the service manager. He called back 15 minutes later and stated that he found the service advisor Rauj and the service manager Firaz Zin, Ideen also stated that he has explained the issues and my frustration over past few days for not being able to talk to anyone, Ideen indicated that they both agreed to call me to discuss resolution. Unfortunately, Ideen's efforts to resolve my issue were unsuccessful. Despite his promise, the advisor or the manager failed to call me. I'm disappointed in the lack of follow-through and lack of customer service. More

Went for noise in engine beyond 60km/h plus associated engine power loss. Paid $199 before tax + up to near 40$ par every symptom/problem they ask me to list. A total of 300$ of diagnostic suggesting main engine power loss. Paid $199 before tax + up to near 40$ par every symptom/problem they ask me to list. A total of 300$ of diagnostic suggesting mainly to replace front left wheel bearing that did not serve to correct the problem of engine noise and performance loss. More

My first time taking my car in for service and they were super efficient and made it really easy. Great experience and would definitely deal with this dealership again, as the service department kept me upd super efficient and made it really easy. Great experience and would definitely deal with this dealership again, as the service department kept me updated the whole time. More