Eagle Ridge Chevrolet Buick GMC

I had a recall issue with my Chevrolet, along with a few problems in the heating system. The service experience was excellent. The staff arranged a shuttle to take me home after I dropped off my car and problems in the heating system. The service experience was excellent. The staff arranged a shuttle to take me home after I dropped off my car and later picked me up again when the service was completed. Everything was handled smoothly and on time. The service advisor who assisted me was very polite, professional, and helpful throughout the process. Overall, I’m very satisfied with the customer service and the way my concerns were handled. Highly recommend this service department. More

We loved purchasing our Escalade from Eagle Ridge. Rob, Chris and Kathy are a pleasure to work with, and we felt taken care of. Rob, Chris and Kathy are a pleasure to work with, and we felt taken care of. More

Worst customer service ever and has not done their job properly. Has now made it so I have to file paperwork because of their screw ups! A nightmare to deal with! properly. Has now made it so I have to file paperwork because of their screw ups! A nightmare to deal with! More

I’ve had two bad experiences with Eagle Ridge GM’s service department. July 23, 2024 – I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive “bronze service department. July 23, 2024 – I was told an oil change would be $99, but when I arrived, they said they only offer a more expensive “bronze package.” I later found out an employee was fired for doing this to other customers. June 26, 2025 – I brought my vehicle in to fix a problem. Instead of repairing it, they charged me $178 for what they are now calling a “diagnosis” — which was never explained to me at the time. I left with the same problem I came in for. They also falsely claimed I “went elsewhere” for repairs, which is untrue. They promised me a refund in writing. I gave them plenty of time, but they have ignored all of my follow-up emails. I’ve since filed complaints with GM Canada, the Better Business Bureau, and Consumer Protection BC. I do not trust this dealership to work on my car again. If you value honesty and clear communication, go elsewhere. More

Great experience at Eagle Ridge GM. Josh Frith, sales rep, helped me choose the right small SUV with AWD for my upcoming move to Edmonton. The finance manager Fred explained the finan Josh Frith, sales rep, helped me choose the right small SUV with AWD for my upcoming move to Edmonton. The finance manager Fred explained the financing for my best options and timelines. Danielle handled my insurance for ICBC another seamless process. Josh went over the electronics for the vehicle and made sure I understood the systems for navigation. This is the 2nd car I bought through Josh at Eagle Ridge. Great experience. More

Excellent service, job well done. Can rely on the technician and they are very trustworthy. The advisor was also very helpful. Can rely on the technician and they are very trustworthy. The advisor was also very helpful. More

Just bought a Ram and my sales person Nech was really upfront, blunt & transparent which was refreshing from a salesperson. Wasted no time and got the deal I wanted. upfront, blunt & transparent which was refreshing from a salesperson. Wasted no time and got the deal I wanted. More

Just tried to speak with Nech Mahdi who is reporting that a unit has clean title. He did tell me once discussing the unit that it has a $30k declaration on it and when I explained that his ad was misleading a unit has clean title. He did tell me once discussing the unit that it has a $30k declaration on it and when I explained that his ad was misleading, he decided to block me rather than discuss it. I tried reaching out to the management team but the call was disconnected. Very misleading team there at Eagle Ridge which apparently starts at the top. More

Worst service department. If it wasn't for warrenty I'd take my vehilce anywhere else. They took 2 months to fix it. It sat under a tree for that time and they couildn't even If it wasn't for warrenty I'd take my vehilce anywhere else. They took 2 months to fix it. It sat under a tree for that time and they couildn't even be bothered to wash it. Extended warrenty is a scam. They still make you pay a $200 deductable for every warrenty problem when you ALREADY PAID FOR EXTENDED WARRENTY!!!! More

Service Department is terrible. Bolt 2022 electric. Car in Oct.4,2024. Was told 2hrs for the repair. This for the sun roof molding which had come off. Was there 8am-1st in the line Bolt 2022 electric. Car in Oct.4,2024. Was told 2hrs for the repair. This for the sun roof molding which had come off. Was there 8am-1st in the line. Ended up sitting in waiting room for 6.5 hrs. While there 4 to 5 other customers waiting also. 2 for warranty oil change. Both sat there for 4+ hrs. Another for his F.O.B./ new truck not working. Also 6 hrs. Really hope I never have to go in there again. More