Durham Kia

Heather was extremely helpful in the entire process. She was so friendly and very knowledgeable. She was so friendly and very knowledgeable. More

Staff were friendly and helpful making the process easy. Negotiations were friendly and accommodating to us. Negotiations were friendly and accommodating to us. More

Staff very friendly and helpful. First purchase of a Kia product. Very pleased with service. First purchase of a Kia product. Very pleased with service. More

I enjoyed their service as the customer service personnel knew what he was about and satisfied my needs. knew what he was about and satisfied my needs. More

Jesse is a great guy. He understood what I was looking for and was honest about the wait time. He understood what I was looking for and was honest about the wait time. More

This was my second purchase from this dealership, with the same salesman. My first vehicle was a Forte purchased ten years ago, happy with that vehicle, I bought a 2023 Rio, the same salesman. My first vehicle was a Forte purchased ten years ago, happy with that vehicle, I bought a 2023 Rio, More

Excellent service! Jesse is wonderful to deal with. I would 100% recommend Durham Kia to anyone. Jesse is wonderful to deal with. I would 100% recommend Durham Kia to anyone. More

I recently had the pleasure of purchasing a new car from this dealership, and I must say, the experience was nothing short of exceptional. From the moment I stepped onto the lot, I was greeted with a level this dealership, and I must say, the experience was nothing short of exceptional. From the moment I stepped onto the lot, I was greeted with a level of professionalism and courtesy that is often hard to come by. The sales representative Lucas Rice was incredibly knowledgeable, taking the time to understand my needs and preferences. He guided me through their extensive inventory, highlighting the features and benefits of each model without overwhelming me with technical jargon. His patience and expertise made the decision-making process a breeze. What impressed me the most, however, was the transparency throughout the entire purchasing process. All my questions about pricing, financing options, and warranties were answered clearly and honestly. I felt confident and reassured, knowing there were no hidden fees or surprises waiting for me at the end of the transaction. The after-sales service has been equally commendable. The dealership has been proactive in reaching out to ensure that I am fully satisfied with my purchase and to address any questions or concerns I might have. In conclusion, this dealership has truly redefined my expectations of a car buying experience. Their commitment to customer satisfaction is evident in every interaction, and I would highly recommend them to anyone in the market for a new vehicle. A big thank you to the entire team for their excellent service! More

Awesome help from Aleem to assist me in finding a suitable vehicle for my needs and price range suitable vehicle for my needs and price range More

I must say, my experience with Durham Kia has been nothing short of extraordinary. For the past four years, I've been grappling with an incessant car starting issue, which has left me stranded in the nothing short of extraordinary. For the past four years, I've been grappling with an incessant car starting issue, which has left me stranded in the dead of winter on numerous occasions, sometimes for days in a row. It's not just the inconvenience but also the sheer frustration of dealing with this ongoing problem. I've been stranded over an hour and 15 minutes away from home, with roadside assistance offering no more than a mere 5km tow. Throughout this ordeal, I've visited Kia dealerships multiple times, seeking answers and a resolution. My encounters with Kia dealerships had previously left me disheartened. I received explanations ranging from a problematic battery, to a faulty starter (twice, with less than two years between replacements), and even the baffling claim that my car's winter mat was obstructing the clutch. This lack of consistency and the absence of a long-term solution had eroded my trust in my car and in Kia as a dealership and car manufacturer. It felt as though there was no genuine commitment to fixing this persistent issue. Fast forward to September 2023, after relocating to Durham, I found myself facing the same frustrating non-starting problem once again. At my wits' end, I contacted Kia's head office to share my long-standing dilemma. The initial customer service representative was compassionate, expressing a genuine concern and agreement that a resolution was warranted. However, when I was transferred to a second-tier customer service representative, things took a disappointing turn. This individual appeared inconvenienced by my call and shockingly asked, "What do you want us to do about it?" It seemed absurd to expect a company to stand by its product and rectify a recurring issue. This unhelpful representative directed me to Durham Kia, a move I approached with hesitation, given my prior experiences and the lack of interest in identifying and resolving the root cause of the problem. My reservations quickly evaporated when I had the privilege of speaking with Matt at Durham Kia. I shared my entire bewildering story with him, half-joking that I was ready to return the car since an unreliable vehicle serves no purpose. Matt, unlike anyone I'd encountered before, truly listened to my ordeal. He lightened the mood with just the right amount of humor and shared a genuine desire to uncover the real problem. In our conversation, Matt candidly acknowledged that requiring a new starter three times in the short life of a nearly five-year-old car was highly unusual. A day later, Matt called with an update. The technician had recorded the unusual sounds the car made during its failed start attempts and subsequently undertook a comprehensive investigation. They removed the starter and ran thorough tests, ultimately identifying the root issue. When Matt conveyed this revelation, I couldn't help but promise the "biggest, bestest review," and I sincerely hope this fulfills that promise. Matt and the unnamed technician(s) at Durham Kia accomplished something remarkable. They achieved in a single visit what had eluded countless previous trips to various Kia dealerships over the course of five long years. Matt and Durham Kia have won my trust and faith, and I firmly believe that this level of service and dedication should be the rule rather than the exception. Oswane Bailey, you've got a star in Matt Teves, and I implore you to spread the word about this exceptional service far and wide. Durham Kia has demonstrated the commitment, competence, and dedication that every customer deserves. Thank you, Durham Kia, for giving me my trust and peace of mind back. More