Duncan Dodge

Great staff,professional service and excellent finance department. They helped me get my dream truck in no time. Recommended to everyone. I will purchase from them again. Thanks to my sale person Kaya. Ke department. They helped me get my dream truck in no time. Recommended to everyone. I will purchase from them again. Thanks to my sale person Kaya. Keep the winner belt More

Sold our daughter a 2018 civic. The day after she had to bring back as the front brake was hot and ALL had to be replaced after they told her again that nothing was wrong with the b The day after she had to bring back as the front brake was hot and ALL had to be replaced after they told her again that nothing was wrong with the brakes. then tried to charge her $90 telling her she was lucky that's all they were charging and she even paid $2000 warranty. AC also broken and a smell inside the car which she mentioned with no result. She took to a Honda dealer for the AC repair, mentioned the smell inside and THEY found a dog toy stuck above the muffler which was melting. Obviously this dealer doesn't check their vehicles prior to selling and imagine if her breaks went on the Malahat. I'm so upset they put my daughter in danger, Shame on you More

A good experience overall. Friendly efficient staff. Since the initial sale they have been very helpful trying to teach me all the extra gadgets in my car. Friendly efficient staff. Since the initial sale they have been very helpful trying to teach me all the extra gadgets in my car. More

The Duncan Dodge family has treated our family with great service and friendly support. We have found them to be friendly and help-full in finding both new and preowned vehicals Thanks to All Murray and service and friendly support. We have found them to be friendly and help-full in finding both new and preowned vehicals Thanks to All Murray and Linda More

We dealt with Richard Michalenko. We talked to him in advance and he had a couple of cars ready for us to test drive. He was great to deal with and made our car buying experience low We talked to him in advance and he had a couple of cars ready for us to test drive. He was great to deal with and made our car buying experience low stress and fun. We highly recommend connecting with Richard. More

We bought a truck and a car from these guys this week they were awesome. You can tell from management down that they really care about customer service. I would highly recommend Amy in sales to anyone. T they were awesome. You can tell from management down that they really care about customer service. I would highly recommend Amy in sales to anyone. The management and finance department are on it. Amy cam in on her day off when we picked our new truck up to make sure it was mint and ready to go. Can't say enough good things about the whole experience More

We have NEVER been mistreated and taken advantage of like we did at this dealership! Extremely deceitful people!!! They will manipulate you and do everything in their power to make a sale! They Plot and sch we did at this dealership! Extremely deceitful people!!! They will manipulate you and do everything in their power to make a sale! They Plot and scheme between each department to take advantage of families. DO NOT GO HERE! They have a horrible reputation around our community! More

Unreliable, condescending, mis treating, unable to honour a working relationship with the customer. Very unprofessional and attempted to take advantage of a young family trying to make a purchase so honour a working relationship with the customer. Very unprofessional and attempted to take advantage of a young family trying to make a purchase so they could move their family to and from in a safe vehicle. Quoted a final price and then listed the same vehicle on line at $4000 less than “their best price”. The family went back to purchase it at the new “listed price “. Made an appointment to make the purchase and the dealership accepted another offer from another buyer knowing the young family were on there way down to purchase the vehicle. Not to mention Duncan Dodge’s finance manager who mistreated and made fun of the family while they were trying their best to make a purchase that they could afford. As well they made no offer to suggest the young family should put a deposit down on the vehicle. No way to do business in a small connected community like the Cowichan Valley. More

poor , poorer & poorest just a really negative experience while trying to get a service done took 6 hrs to change the oil and check the belts and hoses but still didn't get just a really negative experience while trying to get a service done took 6 hrs to change the oil and check the belts and hoses but still didn't get what I wanted done and they ticked off things on their check list as okay but weren't working , and never offered me a courtesy ride anywhere as I live in a different town and was basically stuck in Duncan , I'll vote with my wallet and never go back. More

Not willing to help when it's needed. Bought a Van (promaster) from them. It's brand new and needs constantly more repairs than my old Ford van I had before. Now my side door is stuck and Bought a Van (promaster) from them. It's brand new and needs constantly more repairs than my old Ford van I had before. Now my side door is stuck and won't close fully, or open, and I have to wait one week before they are willing to look at it. I need my van for business, and now I'm stuck. Bowmel Chrysler is not willing to accommodate my needs, or fix it temporarily until my appointment is due, so that I can at least use the vehicle. I feel that I'm not in good hands. More