Duncan Dodge

We have NEVER been mistreated and taken advantage of like we did at this dealership! Extremely deceitful people!!! They will manipulate you and do everything in their power to make a sale! They Plot and sch we did at this dealership! Extremely deceitful people!!! They will manipulate you and do everything in their power to make a sale! They Plot and scheme between each department to take advantage of families. DO NOT GO HERE! They have a horrible reputation around our community! More

Unreliable, condescending, mis treating, unable to honour a working relationship with the customer. Very unprofessional and attempted to take advantage of a young family trying to make a purchase so honour a working relationship with the customer. Very unprofessional and attempted to take advantage of a young family trying to make a purchase so they could move their family to and from in a safe vehicle. Quoted a final price and then listed the same vehicle on line at $4000 less than “their best price”. The family went back to purchase it at the new “listed price “. Made an appointment to make the purchase and the dealership accepted another offer from another buyer knowing the young family were on there way down to purchase the vehicle. Not to mention Duncan Dodge’s finance manager who mistreated and made fun of the family while they were trying their best to make a purchase that they could afford. As well they made no offer to suggest the young family should put a deposit down on the vehicle. No way to do business in a small connected community like the Cowichan Valley. More

poor , poorer & poorest just a really negative experience while trying to get a service done took 6 hrs to change the oil and check the belts and hoses but still didn't get just a really negative experience while trying to get a service done took 6 hrs to change the oil and check the belts and hoses but still didn't get what I wanted done and they ticked off things on their check list as okay but weren't working , and never offered me a courtesy ride anywhere as I live in a different town and was basically stuck in Duncan , I'll vote with my wallet and never go back. More

Not willing to help when it's needed. Bought a Van (promaster) from them. It's brand new and needs constantly more repairs than my old Ford van I had before. Now my side door is stuck and Bought a Van (promaster) from them. It's brand new and needs constantly more repairs than my old Ford van I had before. Now my side door is stuck and won't close fully, or open, and I have to wait one week before they are willing to look at it. I need my van for business, and now I'm stuck. Bowmel Chrysler is not willing to accommodate my needs, or fix it temporarily until my appointment is due, so that I can at least use the vehicle. I feel that I'm not in good hands. More