Downtown Ford

Dealt with another Ford dealership located on Dufferin for past three F150s....very poor experience each time and walked out of dealership trying to buy my 4th This time l worked with Henry at Downtown for past three F150s....very poor experience each time and walked out of dealership trying to buy my 4th This time l worked with Henry at Downtown Ford. He is a very professional and knowledgeable sales person...he knew the EV lineup well and l am extremely pleased with the buying experience Karan arranged the financing on the Flash. Again...very professional and the entire package was wrapped up quickly and stress-free In summation...a quick professional and stress-free buying experience I w be dealing solely with Downtown Ford in the future and can confidently recommend them to any interested buyer More

I Recently purchased a Ford Mach E at this dealership and for most buyers we get anxious on whether or not we can get a good deal for our dream car. They certainly exceeded my expectations. from reception, t for most buyers we get anxious on whether or not we can get a good deal for our dream car. They certainly exceeded my expectations. from reception, to the sales and finance, Specially Marco who has entertain all my questions given his expert answers and gave it to me straight but very respectful, i have been i a few dealerships before i came here and If you are a serious buyer this is the place for you to get your dream car More

I recommend you go elsewhere. Our van was broken into while on their lot and they charged us for the repairs. Also added $100 labour for changing a fuse. They only want to make mo Our van was broken into while on their lot and they charged us for the repairs. Also added $100 labour for changing a fuse. They only want to make money. No customer appreciation at all. More

I took my lincoln in to get door fixed and trunk. When they brought car back they cracked my windshield driving it on DVP. at first they said they would fix it so I brought it in a second time as wel When they brought car back they cracked my windshield driving it on DVP. at first they said they would fix it so I brought it in a second time as well as to fix a roof leak. Now they are pretending it did not happen and I will have to sue them. Not sure what is worse my brand new 2022 lincoln with all the problems or this unprofessional, dealership. This has to be one of the worst dealers in the country. Own upto your mistake and fix it. I will never buy a lincoln again mostly because of these guys Just spoke to the manager Vik and he wants me to put it through my insurance! More

I needed a new car after driving my last one for a very long time. I was undecided on what to buy and visited different dealerships. What made me pick Downtown Ford was Marco Mostarda. He was professional long time. I was undecided on what to buy and visited different dealerships. What made me pick Downtown Ford was Marco Mostarda. He was professional and most patient. Thank you Marco it was wonderful working with you! I recommend this dealership. More

Had to deal with sales rep Marco Mostarda and it was great, the experience was super smooth and I'd recommend it to anyone! great, the experience was super smooth and I'd recommend it to anyone! More

The service department used to be great. I have two Lincolns and they picked up and dropped off a loaner everytime. Recently they have tried for cash grabs. One my MKZ with 40000km they said it needs n Lincolns and they picked up and dropped off a loaner everytime. Recently they have tried for cash grabs. One my MKZ with 40000km they said it needs new rotors and brakes with 5mm left on the pads. Lincoln offered an extended warranty with a lease extension. Magically, the dealer machined the rotors which "were not machinable" when I would have had to pay and they said the pads were 2mm so Ford would pay. They recently serviced my navigator as they offer "free oil changes". I did my own air filter so they made me pay for a tire rotation to get the oil change. In the process, they must have not put it back together well as now I have a balance problem. They also tried to sell me an alignment but couldn't explain why. As if I would get a 2019 Navigator to drive it while it pulls or the wheel shakes. Stay away from this dealer. They are a shadow of their former selves. They are breaking a 16 year exclusive Lincoln owner More

I had a great experience dealing with Downtown Ford. my sales rep Marco was knowledgeable, patient and thorough through the entire process. The business manager Mike was also a valuable asset, as he helped sales rep Marco was knowledgeable, patient and thorough through the entire process. The business manager Mike was also a valuable asset, as he helped clear all the obstacles to get me my vehicle quickly and under good terms. More

I purchased my vehicle from this dealership and had 2 services done without incidents but the same cannot be said about today. There was simply no co-ordination. The service manager acknowledged th services done without incidents but the same cannot be said about today. There was simply no co-ordination. The service manager acknowledged that most of his service advisor are new and they were busy. I waited off-site for more than 6 hours because they forgot to call me. This dealership is in a state of flux right now in addition to all new staff as they are prepared to move to location. I wouldn't go back again. More

Brilliant service. Marco Mostardo is my Product Advisor. Marco is a the go to man, tried and proven. He is very knowledgeable, patient, and a honest person. Kudos, Marco. Marco is a the go to man, tried and proven. He is very knowledgeable, patient, and a honest person. Kudos, Marco. More