Dow Honda

My experience dealing with Dow Honda has been very positive. I appreciate the non-pressure approach that I received from Anil and all of the staff that I have dealt with have been very friendly and a positive. I appreciate the non-pressure approach that I received from Anil and all of the staff that I have dealt with have been very friendly and approachable. More

Je suis super satisfaite du service de monsieur Viau! Je suis super satisfaite du service de monsieur Viau! Très professionnel, il a répondu à toute mes questions et mes attentes. Super bon service Je suis super satisfaite du service de monsieur Viau! Très professionnel, il a répondu à toute mes questions et mes attentes. Super bon service et je recommande à tous! Excellent service!! J'adore ma Civic :) More

This was the first car I've owned, and I plan on going back to DOW Honda in the future for my other car needs. Bob, my sales rep, was very helpful, and I was fortunate in that I could compare the quality back to DOW Honda in the future for my other car needs. Bob, my sales rep, was very helpful, and I was fortunate in that I could compare the quality of his guideance and service with the quality that my wife recently received when she bought her new car from a different dealer/company. The difference was night and day - Bob explained everything in fantastic detail, especially my financing options, and though he offered his advice on what he thought the best value for money was based on my needs, I never felt pressured. He didn't try to push a vehicle on me that wouldn't suit my needs, or suggest I upgrade to extras I wouldn't use. I would highly recommend DOW Honda for anyone's Honda needs, and I look forward to purchasing my next car there somewhere down the road (pun intended). More

We were looking for a new car and were greeted by Anil when we visited Dow Honda. He was very cordial, informative and friendly. He seemed very knowledgeable about Honda products and financing patterns. when we visited Dow Honda. He was very cordial, informative and friendly. He seemed very knowledgeable about Honda products and financing patterns. it was great experience for us and his professional approach made it much easier and pleasurable to buy a car. More

Anil was very professional and helpful. He explained the different scenarios for financing the purchase of my new vehicle - a Honda Civic LX 2012. He accommodated my need to have a two day turn around inst different scenarios for financing the purchase of my new vehicle - a Honda Civic LX 2012. He accommodated my need to have a two day turn around instead of a three day turn around. When I picked my car up, he gave me a detailed explanation of all the features. I was able to take advantage of the new features without having to refer to the user manual - so far. Anil made my purchase of a new car an enjoyable experience. More

My name is Chak. I would like to give two thumbs up to Dow Honda for a fantastic customer service rating. I originally bought the 2011 Honda Civic SE from Dow Honda but unfortunately I got into an ac Dow Honda for a fantastic customer service rating. I originally bought the 2011 Honda Civic SE from Dow Honda but unfortunately I got into an accident because some idiot on the road ran a red light and completely toasted my car. I was extremely upset. Luckily my insurance company claimed a total loss and credited me a replacement. I went back to Dow Honda right away to get a new car. When I went in August to the dealer, there was no more 2011 models around so I had to get the 2012 model (which I am very happy about). As soon as I settled the claim with my insurance company they gave me only two days to get a replacement. TWO days to get a replacement? The insurance company will stop paying for my rental after that point. I had to hurry because I had two jobs and having a car right away is absolutely critical. I went and talked to Kien Tu at Dow Honda and told him of my situation. He then went and talked to Dave Richardson (his manager) and they said the earliest they can get me a car is in two weeks because they was a huge waiting list for the 2012 models. I was a bit worried because two weeks of waiting is a lot that I have to pay for my rental car out of my own pocket. To my surprise. Kien Tu and Dave Richardson worked their magic and got me a car in only a week! I was extremely happy. When they told me the news that I will get it sooner rather than later, I yelled out "you guys are the best." I have been working in the hotel industry for many years; therefore, being the best in customer service is the cornerstone of any industry. Kien Tu was easy to talk to, he always smile, greeted me right away when I walked into the dealer, and worked hard to help me out. Dave Richardson was friendly and was very quick at getting the car I wanted. Amazing jobs guys. My 2012 Honda Civic EX right now is working very smoothy. I have no complaints about it. My friends and I love it. You guys deserve to be "Stars of the City." More

Buying a used vehicle has been a very stressful Buying a used vehicle has been a very stressful experience in the past. Working with Dow Honda was a refreshing change. They listened to my needs, as Buying a used vehicle has been a very stressful experience in the past. Working with Dow Honda was a refreshing change. They listened to my needs, asked the right questions and then recommended the perfect fit in a vehicle for me. They answered all my questions in an upfront and respectful manner (no down-talk because I am female!). They clearly communicated their responsibilities and my rights, and followed through on every promise. I have never had such a positive experience, and highly recommend Dow Honda. More

We had been in the market for a new vehicle for some time. Our past experiences had been less than pleasant so the morning we stopped by Dow, we were not very excited - which everyone should be when sh time. Our past experiences had been less than pleasant so the morning we stopped by Dow, we were not very excited - which everyone should be when shopping for a new car. Anil Nijhawan (sales rep) came over to greet us but there was NO PRESSURE. He answered all our questions, was very relaxed, friendly and knowledgable. We chose to buy the Honda Accord that morning and the sales transaction was very nicely handled. Everything was done professionally and in a timely, courteous fashion. This was the best experience we've had in purchasing a vehicle and we would not hesitate to recommend Dow Honda and in particular the help of our sales representative Anil Nijhawan. We recently went on a road trip and are very happy with the car. Thanks Dow and Anil! More

Buying your first car, especially if you are buying used, Buying your first car, especially if you are buying used, is an exciting yet stressful experience! Am I making the right choice of car? Did I find Buying your first car, especially if you are buying used, is an exciting yet stressful experience! Am I making the right choice of car? Did I find the best price? Luckily, I had Francois Viau to help me out. I had been to many dealerships in the weeks before I finally purchased a car (a 2007 Civic from Dow) and the dealers I met used all the typical 'scare tactics' to get me to sign right away. When I spoke with Francois for the first time, I was relieved! I left Dow with nothing but a list of potential price quotes and lots of info on the cars I was considering - no catches or conditions. Sure enough, within a couple of days I was back at the dealership and ready to buy. I recommend dealing with Frank - he's knowledgeable, always professional, and goes out of his way to make you feel as though your business matters both to him and to Dow Honda. Sophie L. More

Frank Viau, at DOW Honda has excellent customer service skills, and is always fast with his responses to my 100 emails. We had a very pleasant experience with DOW Honda. Even after the sale, Frank has supp skills, and is always fast with his responses to my 100 emails. We had a very pleasant experience with DOW Honda. Even after the sale, Frank has supported us through other issues. I have also had a chance to work with the Honda Collision Centre (Star Motors), and the gentlemen there were also incredibly helpful (Brad and Colin, I believe). I have only good things to say about DOWN Honda, and would recommend them to others. More