Dow Honda

Went to get a spare key cut. The key cost a lot but that is not the dealer's fault. My car is from 2006 so they needed to custom cut the key to match the ignition cylinder wear. The key works well. Only com is not the dealer's fault. My car is from 2006 so they needed to custom cut the key to match the ignition cylinder wear. The key works well. Only complaint with the service was that it took longer than expected because a bay wasn't available when I arrived. All the staff are very straight forward and informative. I'll go back. More

David was very attentive and not pushy like other car sales people. He provided us we the info we needed to make an informative decision and in actual fact we decided to lease instead of purchasing a ne sales people. He provided us we the info we needed to make an informative decision and in actual fact we decided to lease instead of purchasing a new CR-V after crushing the numbers with David. Pricing was competitive and our trade-in value for our used car was fair. We have not picked up the car yet so I'm only commenting on our terrific showroom experience. More

Prior to buying my new Honda CRV, I tried the new Ford Escape and the Nissan Murano. Huge difference in the level of attention and sales approach between the 3 dealers. David was the lead salesman, but th Escape and the Nissan Murano. Huge difference in the level of attention and sales approach between the 3 dealers. David was the lead salesman, but the sales manager Shane was also involved. Both were very friendly, didn't pressure me to buy, but were willing to negotiate. I had done my homework to understand what my trade-in was worth and what kind of discount I could expect. There were a few minor problems in delivery, but everything was completed and exceeded my satisfaction. I have been a client for many years, and certainly felt that my business was appreciated. Having been a long time client using their Service Department, I've always been pleased with the level of service. I highly recommend Dow Honda. More

It was an absolute great experience working with Dow Honda and their staff. Before ending up at Dow, I had done the circuit of a large number of various car dealerships across Ottawa. I found Dow's ap Honda and their staff. Before ending up at Dow, I had done the circuit of a large number of various car dealerships across Ottawa. I found Dow's approach a refreshing change.... the service was friendly and helpful. Their pricing was very competitive. They took the time to explain things to me (how the financial structure of the lease worked, how the features of the car work, etc.), but most importantly, they respected my time and did not keep me sitting around the dealership for no reason. I let them know my time constraints(both on a particular day (i.e. I need to be out of here within one hour) and in the bigger picture (I have to have the car by the end of the week), and as challenging as my constraints may or may not have been, they meet every one of them (and with a smile). It was definitely a positive car experience working with Dow... so positive, I am considering purchasing/leasing a second car from them. The best compliment I could probably give to Dow is I would happily recommend them to family and friends looking to purchase a vehicle. More

We really appreciated David's friendly, efficient, and straightforward manner when negotiating. We would definitely recommend him to others. Everyone we dealt with at the dealership was friendly. straightforward manner when negotiating. We would definitely recommend him to others. Everyone we dealt with at the dealership was friendly. More

This was the worst customer service experience I have ever received. Normally when you buy a brand new vehicle you do not expect after two weeks to be in the service center with a flat tire. The Honda ever received. Normally when you buy a brand new vehicle you do not expect after two weeks to be in the service center with a flat tire. The Honda website indicates that the warranty is covered by the tire manufacturer, however, Dow Honda would not contact the Tire manufucturer on my behalf nor did they even know the company that manufactured my tires. On top of everything else they replaced the tire and wanted to charge me 160.00 dollars without even calling me to receive my consent to go ahead with the tire replacement. I asked how you expect a customer to purchase a brand new tire from them without knowing the company that manufactures their tires and they could not answer the question. I decided to buy two new tires at Canadian Tire as they replace any defects in their tires within the first 90 days. I will never go back to this dealer eventhough it is the closest proximity to my residence. I contacted the dealer where I purchased the car from and they advised me never to have my car serviced there since Dow HOnda will be closing their doors and they do not care about providing good customer service any longer. Sincerely, Jeannine Cotter My next car will not be a Honda. Update: I was contacted by Shane MCinnes by email last evening and I called him to advise him that I was displeased with the level of service and advised him that I have now been without a functioning car for a total of four days now due to a simple and common problem, a flat tire. He advised me that he would look into it and get back to me. Since I did not hear back from him at all today, and they still are in possession of my vehicle I called him in the afternoon for an update on my situation. He advised me that they would knock fourty dollars off the total quote of 160.00 that they previously quoted me for one tire replacement and said they were giving me the employee rate which I find very difficult to believe but fine I accepted his offer and advised him to go ahead with the work. Consequently, he advised me that they could not change the tire for me today as they were too busy and apparently it takes so long to change a tire and eventhough they were several hours away from closing. Not to mention that the possibility of a shuttle service with them is completely out of the question. Despite the fact that they have had my car now all week and ample oppurtunity all day to contact me. I asked him why he did not contact me until later in the day rather than earlier on so that his service department would have had lots of time to change a simple flat tire and he said he was busy trying to repair the damage of my customer complaint with Honda Canada. I replied by pointing out the obvious which is that the complaint originated from me , a displeased customer and the person that you should be trying to make it right with is me. I did not think a customer experience could go from bad to worse but it has. Sincerely, Jeannine Cotter More

The worst service ever. The first car I leased from DOW Honda the service was great. I decided to take their offer for upgrade and change my car for a 2012 Civic EX, What a mistake… I would recommend that Honda the service was great. I decided to take their offer for upgrade and change my car for a 2012 Civic EX, What a mistake… I would recommend that people go elsewhere to purchase a car. The sale person new nothing about the car once you sign…. I was promised all kind of stuff which did not take place. When I picked up the car I was signing ...document and was actually told that I would know more about the rust proofing then him…. Dow Honda is so cheap that they do not even give you a key chain or a sleeve to put your documents in your car….. When the sale person installed my license plates on my new car he did not even wipe the dirt off the license. I was also told that he would put my pass code for my radio in the vehicle book and he did not do that, I told him I wanted to purchase a liner for the trunk of my car and he told me he would get back to me, he still did not. I left a message with him 3 days ago regarding my pass code and my liner and he still did not returned my call. If you are looking to purchase a car go somewhere else….. Today I have received a call From Shane McInnes Showing that the Dealer does want to make sure that clients are happy. I will be provided with a folder for my documents, my pass code for my radio and a liner for my trunk. More

David helped me buy the car I wanted - he did not sell me a car. Informed, friendly approach. Good atmosphere - profesional atmosphere at the dealership. a car. Informed, friendly approach. Good atmosphere - profesional atmosphere at the dealership. More

My experience dealing with Dow Honda has been very positive. I appreciate the non-pressure approach that I received from Anil and all of the staff that I have dealt with have been very friendly and a positive. I appreciate the non-pressure approach that I received from Anil and all of the staff that I have dealt with have been very friendly and approachable. More

Je suis super satisfaite du service de monsieur Viau! Je suis super satisfaite du service de monsieur Viau! Très professionnel, il a répondu à toute mes questions et mes attentes. Super bon service Je suis super satisfaite du service de monsieur Viau! Très professionnel, il a répondu à toute mes questions et mes attentes. Super bon service et je recommande à tous! Excellent service!! J'adore ma Civic :) More