Dow Honda

High staff turnover and poor service all around I have been a customer at Dow Honda since 2010 and followed them to their new location. Beautiful dealership, but not as convenient for me, but I stay I have been a customer at Dow Honda since 2010 and followed them to their new location. Beautiful dealership, but not as convenient for me, but I stayed for the excellent service... until now... The service staff I used to deal with have all left (Service Manager, Warranty Administrator, Shuttle Bus Driver and all Service Advisors!). I used to look forward to my "$200 oil changes" and kept up with the Maintenance Minder schedule. The past few service visits have gone from bad to worse. Balancing done with tire changeovers made the car shake like crazy, and I was told it was due to a bent rim. Goldwing Auto was able to balance the same wheel without a problem. Lifetime Brake Warranty apparently not honoured at this location (unless you pay extra for it -really!?). Work proposed during quiet times in the shop does not really need to be done (e.g. control arm bushings possibly causing clunking noise when rolling over potholes... yeah, right). And $200 to replace a block heater cord? Gimme a break! Advisors are powerless to make any adjustments to invoices. Service Manager unavailable to discuss (even Honda Canada can't get a hold of him!). I will be taking both my Honda vehicles to another dealership for service from now on and will never buy a vehicle at Dow Honda. Too bad, as this is a big, beautiful dealership (lots of overhead, with bills to pay). Good luck Dow Honda, it's been a good run... More

Great service ! We walked in the Dealer during the really cold snap ! Shopping for a used vehicle , got great service from Kris Mukherjee and the Dow Family!! My wif We walked in the Dealer during the really cold snap ! Shopping for a used vehicle , got great service from Kris Mukherjee and the Dow Family!! My wife really love’s her Honda CRV!! Thanks! Kevin and Lucie More

Great experience! We just purchased a Honda Hatchback Sport, Ben was our sales guy! Great guy, no pressure, knowledgeable and approachable, no stress. James was grea We just purchased a Honda Hatchback Sport, Ben was our sales guy! Great guy, no pressure, knowledgeable and approachable, no stress. James was great as well!. Would recommend Dow again! More

Kris at Dow Honda gave excellent service Just wanted to give a big shout out to Dow Honda and Kris in sales for the great service I received! This was my second purchase with Dow and I always Just wanted to give a big shout out to Dow Honda and Kris in sales for the great service I received! This was my second purchase with Dow and I always go to them because of the fabulous quality and service offering. I would recommend the dealership to others. Not only do they always put the client first, but Dow also helps out the community by employing persons with developmental disabilities! More

Excellent service J’ai reçu un excellent service ce matin. Je suis venue pour un simple changement d’huile (consommation excessive d’huile ). https://www.consumerrep J’ai reçu un excellent service ce matin. Je suis venue pour un simple changement d’huile (consommation excessive d’huile ). https://www.consumerreports.org/cro/news/2015/05/honda-accord-cr-v-warranties-extended-for-excess-oil-consumption/index.htm i)Le changement d’huile un test de consommation d’huile reçu. ii)changement de mon cousin gonflable( un rappel à ma grande surprise ) iii) même une lumière de frein arrière non-prévenus . iv)Alignement des roues ( à ma demande) Le service était en français, professionnel et sympathique. Très surprise de ne recevoir une grande liste inquiétante pour m’encourager à faire une prochaine visite. Je suis tellement heureuse que le tout a été vérifié. Merci DownHonda!! More

More than 2 hours for an oil change!!! I bought a car from Dow Honda this year and they only seemed super nice and caring until they sold the car. After that they barely cared about my ques I bought a car from Dow Honda this year and they only seemed super nice and caring until they sold the car. After that they barely cared about my questions... Came to get my oil change done and they told me it will only take an hour so I came in between work. Made me wait more than 2 hours for the oil change. More

The Real Deal! This was truly the first time I felt comfortable and at ease at a dealership. Kris considered what were were looking for, was helpful, and simply aim This was truly the first time I felt comfortable and at ease at a dealership. Kris considered what were were looking for, was helpful, and simply aimed to meet our needs and interests. There was no haggling and no hassles. My nine year old son was with us and asked a solid question every thirty seconds :) . Kris answered every one! It was a pleasure doing business in a real and honest way. More

Great experience ! For a couple of weeks I was looking into purchasing a Honda Accord sport. I was looking around for a bit and I had my eye set on a white one. No one i For a couple of weeks I was looking into purchasing a Honda Accord sport. I was looking around for a bit and I had my eye set on a white one. No one in the area seemed to have one, nor locate one for me. I was getting a little disappointed, until my friend said "go see Kris at Honda Dow". So I did... so happy I did. Kris was very helpful and was determined to locate a white one for me and he did! I was beyond happy. Over all great customer service from him and other staff. Thank you Kris and Honda Dow for making my first car purchase a great experience! -Lindsay More

Tried to charge me to fix something that was not broken I brought my car in to have the AC looked at. They also advised me that my oil pressure switch was leaking and it would cost me $200 dollars to repair I brought my car in to have the AC looked at. They also advised me that my oil pressure switch was leaking and it would cost me $200 dollars to repair. When I brought this into another mechanic ( who was going to charge me $60), I was advised that it was not leaking. When I called Dow Honda and spoke to the service manager Cory, all I got was a sorry. My advice, bring your car into a mechanic that is going to be honest, not Dow honda More

Excellent deal for new Accord and amazing service Following car crash, met with senior sales consultant James Morphy and with the sales manager, S. Wright to purchase Accord Sport Sedan. For about sam Following car crash, met with senior sales consultant James Morphy and with the sales manager, S. Wright to purchase Accord Sport Sedan. For about same price left with an EX-L V6 Sedan that was a demo with very few kms. Was delighted. They both helped me deal with my car insurance company. The morning I picked it up, I was leaving for a trip and had little time. Realized that towing company had only returned one plate so J. Murphy actually drove me and stayed with me while I purchased new plates and ensured that I had everything I needed to leave on time. Spent three hours helping me . Was extremely appreciative of his time and help.Also, I had to extend prior to picking up the new car , a car rental and Mr. Morphy called Enterprise to ensure I would get the best price. Everyone was welcoming, courteous, professional and helpful. Extremely impressed! More