Dow Honda

shoddy goods After putting down a deposit on a vehicle I was interested in I took it to my trusted mechanic to get checked over. It was obvious within moments that After putting down a deposit on a vehicle I was interested in I took it to my trusted mechanic to get checked over. It was obvious within moments that it was barely road worthy, the rust underneath was so severe. Holes in the muffler, leaking fluids, and more. It's incredible that they would put something like that up for sale. What's really hilarious is how hard the manager tried to up-sell their high-end rustproofing package! I cannot trust this dealership and will not return. Some customers have had good experiences -- they were the lucky ones. More

Easy buying experience with Kevin Graham I had a great car buying experience with Kevin Graham at Dow Honda. He was truly knowledgeable about all the different car models and made the whole I had a great car buying experience with Kevin Graham at Dow Honda. He was truly knowledgeable about all the different car models and made the whole process a lot easier. He showed lots of patience making sure I got the perfect vehicle at an amazing price. I had a wonderful car buying experience and couldn't be happier with my purchase. Thank you to everybody at Dow Honda. Emilia M.G More

Dealership The dealership was helpful, had the carfax ready - they were accommodating and quite willing to negotiate. We only talked to a few other dealerships, The dealership was helpful, had the carfax ready - they were accommodating and quite willing to negotiate. We only talked to a few other dealerships, where most of the salesmen were quite nice, but these guys got back to us right away with questions/answers. More

Poor service Booked an appointment two weeks ago for an oil change and tire swap. Car was dropped off at the dealership the night before for a 7:15am appointment t Booked an appointment two weeks ago for an oil change and tire swap. Car was dropped off at the dealership the night before for a 7:15am appointment the next day. Went to pick up the car at 7:00pm only to find out that the oil change was done but the tires were not. Service person said they can get it done in the next hour or so because they have other customers as well. If I wanted to sit around for an hour or more I could have done this at Mr. Lube or any other mechanic. My car was at the dealership for 24 hours, booked in as one of the first morning appointments but this dealership seems to have a complete lack or time management skills and respect for their clients and was unable to complete this simple job on time. A phone call to let me know that the work can't be done on time would have been the least they can do. Left a message for Keith the service manager; wonder if he will find the time to give me a call back.... More

STAY away!! Horrible location for service! November 7th 2018 What a horrible experience!! I had booked a B-service appointment at Dow Honda on 1 Colonnade Road for my Honda two weeks ago today. So for this app What a horrible experience!! I had booked a B-service appointment at Dow Honda on 1 Colonnade Road for my Honda two weeks ago today. So for this appointment, November 7th, 2018, I had to rearranged by morning schedule and day to get my car into the shop and on time for the appointment at 8:30am only to find out at the end of the work day when I picked up my car in afternoon that they had completely forgotten to even look at my car. Even more upsetting was that the service manager simply handed me the keys explaining they forgot to look at my car and there was nothing he could do. How could you forget about servicing a car with an appointment?!! Stay away from this location for you are looking for car service and customer service! More

Great no games no hassle sale - by Behzad After doing a lot of research and engaging 4 dealers, i settled on Dow Honda due to dealing with Behzad. You guys are lucky to have him. You were not After doing a lot of research and engaging 4 dealers, i settled on Dow Honda due to dealing with Behzad. You guys are lucky to have him. You were not the cheapest but i felt comfortable paying a few hundred more. I could have worked this harder and saved a little more but it's not worth my time and in any negotiation you need two winners. Thanks Dow Honda, we love our new CRV. Well done. More

Dow Honda Recommendation I had a wonderful experience buying a new CRV at Dow Honda from Nasir. He was very knowledgeable and helpful and made the whole process enjoyable. I had a wonderful experience buying a new CRV at Dow Honda from Nasir. He was very knowledgeable and helpful and made the whole process enjoyable. Great after purchase service, service does not stop when you drive off the lot. More

High staff turnover and poor service all around I have been a customer at Dow Honda since 2010 and followed them to their new location. Beautiful dealership, but not as convenient for me, but I stay I have been a customer at Dow Honda since 2010 and followed them to their new location. Beautiful dealership, but not as convenient for me, but I stayed for the excellent service... until now... The service staff I used to deal with have all left (Service Manager, Warranty Administrator, Shuttle Bus Driver and all Service Advisors!). I used to look forward to my "$200 oil changes" and kept up with the Maintenance Minder schedule. The past few service visits have gone from bad to worse. Balancing done with tire changeovers made the car shake like crazy, and I was told it was due to a bent rim. Goldwing Auto was able to balance the same wheel without a problem. Lifetime Brake Warranty apparently not honoured at this location (unless you pay extra for it -really!?). Work proposed during quiet times in the shop does not really need to be done (e.g. control arm bushings possibly causing clunking noise when rolling over potholes... yeah, right). And $200 to replace a block heater cord? Gimme a break! Advisors are powerless to make any adjustments to invoices. Service Manager unavailable to discuss (even Honda Canada can't get a hold of him!). I will be taking both my Honda vehicles to another dealership for service from now on and will never buy a vehicle at Dow Honda. Too bad, as this is a big, beautiful dealership (lots of overhead, with bills to pay). Good luck Dow Honda, it's been a good run... More

Great service ! We walked in the Dealer during the really cold snap ! Shopping for a used vehicle , got great service from Kris Mukherjee and the Dow Family!! My wif We walked in the Dealer during the really cold snap ! Shopping for a used vehicle , got great service from Kris Mukherjee and the Dow Family!! My wife really love’s her Honda CRV!! Thanks! Kevin and Lucie More

Great experience! We just purchased a Honda Hatchback Sport, Ben was our sales guy! Great guy, no pressure, knowledgeable and approachable, no stress. James was grea We just purchased a Honda Hatchback Sport, Ben was our sales guy! Great guy, no pressure, knowledgeable and approachable, no stress. James was great as well!. Would recommend Dow again! More