Donnelly Mitsubishi

Suprised I went into Donnelly Mitsubishi expecting to have a hard time purchasing a used vehicle (like I always do) but ended up purchasing a used RVR and bein I went into Donnelly Mitsubishi expecting to have a hard time purchasing a used vehicle (like I always do) but ended up purchasing a used RVR and being happy about it. Ibrahim's customer service was different from all the other salesmen I've purchased vehicles from. He didn't try and pressure me at all!! and he was actually trying to help find a car that fits my needs. Thanks a lot buddy you're great More

Best customer service in town This centre has the best customer service in town. They are cordial, friendly and helpful. As for the car service itself: pricey and waiting time for This centre has the best customer service in town. They are cordial, friendly and helpful. As for the car service itself: pricey and waiting time for recalls are unacceptable. Luckily Mitsubishi is a very good car and rarely needs anything beyond regular service. More

Trust restored Mitsubishi has always been my car of choice so when it was time for a new car I went in to the Mitsubishi dealership on Bank Street. Unfortunately I h Mitsubishi has always been my car of choice so when it was time for a new car I went in to the Mitsubishi dealership on Bank Street. Unfortunately I had a horrible experience at that dealership as no one attended to us, the salesman that started a conversation with us left abruptly in the middle of our conversation and the graphic designer at the branch had to attend to us. Still interested in a Mitsubishi, I decided to go to the Donnelly location instead and had a completely different experience. We were attended to right away by very pleasant staff. The salesperson, Ibrahim, was very friendly and informative. He answered our questions clearly, helping us make our decision with ease. Though I had a disappointing experience at the other location, Ibrahim and the Donnelly team restored my trust in Mitsubishi. More

Great Service and Work Ethic Ibrahim is a very outgoing and an energetic young man. A trait very hard to come by these days with car salesmen. Thanks to him my daughter loves her Ibrahim is a very outgoing and an energetic young man. A trait very hard to come by these days with car salesmen. Thanks to him my daughter loves her first car, the Mitsubishi was an amazing choice. He also worked very hard to get us the best pricing possible. He followed up with us and kept us in the loop throughout the whole process. Happy new year my friend! More

Excellent Customer Service Ibrahim's a knowledgeable sales person and I'm referring all my family and friends to the dealership because of the good customer service they have. Ibrahim's a knowledgeable sales person and I'm referring all my family and friends to the dealership because of the good customer service they have. More

Great sales department, lousy service department I love my Mitsubishi. I have been a Mitsubishi owner for close to 15 years. Thank goodness they are reliable cars, because if I had to rely on the s I love my Mitsubishi. I have been a Mitsubishi owner for close to 15 years. Thank goodness they are reliable cars, because if I had to rely on the service department at Donnelley's, I would not have a hope in xxxx. You are lucky if they ever answer the phone. Calls are seldom returned. They rarely initiate a call to let you know the status of your vehicle. The service folks are sweetness and nice when they are in the wrong or are unable to help you, but as soon as you demand compensation for your time and effort (like going there 6 times before a minor problem is fixed) they get snotty and condescending. Yay - Mitsubishi has a ten year warranty. Boo - I have to deal with this service team for the next ten years. I will be checking out the other Mitsubishi dealerships to service my car. Might be worth a trip to Carleton Place! More

A great first car experience I bought my first car from Donnelly Mitsubishi today, with the help of Kevin Cameron. It was a really pleasant experience, it felt very relaxed, and h I bought my first car from Donnelly Mitsubishi today, with the help of Kevin Cameron. It was a really pleasant experience, it felt very relaxed, and he walked me and my father through the steps, always making sure we understood. The car is in wonderful shape, and the low-pressure vibe of the experience was really a huge part in why I chose to purchase from here. More

HORRIBLE By far the sketchiest employees I have ever had to deal with. DO NOT EVER BRING YOUR VEHICLE THERE. Not only does the front desk lie to you about many By far the sketchiest employees I have ever had to deal with. DO NOT EVER BRING YOUR VEHICLE THERE. Not only does the front desk lie to you about many things in order to get your money, but their mechanics are by far the most incompetent mechanics I have ever dealt with. i am only speaking on experience. How complicated is it to properly clip together basic parts such as an engine splash shield. If you happen to go there, do not EVER drive away without doing a full vehicle inspection because you will be surprised at the carelessness of their mechanics. They are HORRIBLE. I have never written a review in my life about any establishment. That says a lot Their manager, Daryl however is a nice guy, and even their staff at first is very nice. But sorry, for the price you pay (double that of local self-owned garages), you'd think the job done would be better. I've had my own mechanic for 4 years, he costs me half as much and the service is EXCELLENT. The only reason I go to donnelly is for oil changes, which resulted in a bent passenger side fender (took them 2 months to accomodate me and replace it); Their mechanics couldn't even properly clip together the engine splash shields that cover the engine nor the inner fender. Last year, I went for brake servicing, and the service was so bad, they offered me a free oil change and had to show up there 4 months later to tighten the hand brake. I will never step foot in that establishment ever again!!!!!!!!!!!!! More

horrible customer service We purchased a brand new vehicle and the day we bought the car was the only good experience we had. We returned for service 5 times in a year for oil We purchased a brand new vehicle and the day we bought the car was the only good experience we had. We returned for service 5 times in a year for oil changes and all 5 times were horrible. First time, the put the wrong oil in our vehicle but told us it was "OK, we do it all the time" we contacted Mitsubishi Canada who confirmed that this would void our warranty. My husband (a mechanic), had to fight with operations manager Chris to get our oil change redone. We returned 3 more times with varying customer service - from long wait times to incorrect services. The final time I had to wait over an hour and 45 minutes for an oil change with my 6 month old daughter. When I went to ask Tanya the service writer what was taking so long she said "oh honey you're all done I just need to finish this paperwork". Finally I get the bill settled and head outside in the blowing snow. My car is parked at the rear of the parking lot (though there are multiple open ones next to the garage) backed into a curb. I have to struggle with the median and grass to get my stroller into the back. I start my car and turn on my radio but the volume was turned to max and my daughter started crying. Icing on the cake? My receipt says " enjoy your car wash" my car was not washed even though they had previously washed it the previous February so that my doors froze shut. When we confronted the new ops manager, Daryl, he said he would do his best to help - we wanted them to buy back the car so that we would never have to return. After 2 weeks of dodged calls we were told there was nothing he could do but offer us a discounted next service. I am now looking at taking $8000 negative equity just to avoid this dealership permanently. More

I have been to two other mitsubishi dealerships before being referred to Donnelly, and I will never go back to anyone else! The service was exceptional, the staff were friendly, helpful and caring. The re being referred to Donnelly, and I will never go back to anyone else! The service was exceptional, the staff were friendly, helpful and caring. The reasons for my service work was under warranty and yet they treated me as well as a brand new client. Thank you Donnelly Mitsubishi - you have renewed my faith in the after-sale customer service industry :) More