Donnelly Mitsubishi

Great discussion with the maintenance team. Looking forward to dealing with them. Location is close to home. Looking forward to dealing with them. Location is close to home. More

Excellent, quality, knowledgeable service! The awesome team at Donnelly Mitsubishi provide consistent friendly, personalized service. The recent work I had done on my vehicle was thoroughly The awesome team at Donnelly Mitsubishi provide consistent friendly, personalized service. The recent work I had done on my vehicle was thoroughly explained and came under the estimated cost. It is rare to find such reliable, trustworthy service-that is why I have been coming here for the last 10 years and will continue to do so! More

Very good service and very friendly business and very good drivers delivery The driver was very friendly and helpful too good drivers delivery The driver was very friendly and helpful too More

They did their work promptly and were very good communicating with me at this Kia dealership communicating with me at this Kia dealership More

Very professional and friendly service. 100% satisfied in all areas. I recommend them very highly 100% satisfied in all areas. I recommend them very highly More

All work to be done was explained clearly including estimated time for the job. Came in under budget, which was nice. I dealt with 2 very efficient friendly service people, it makes ALL the difference! estimated time for the job. Came in under budget, which was nice. I dealt with 2 very efficient friendly service people, it makes ALL the difference! I'm from out of town and would be pleased to deal with these guys again. More

For Donnelly KIA Engine died and while that was covered they tried to convince that the Turbo failing was my fault and I would be paying for it. I refused and eventually they responded saying they covered they tried to convince that the Turbo failing was my fault and I would be paying for it. I refused and eventually they responded saying they talked to KIA and they'll be covering the repair. They returned my car full of mud and grime on my seats, doors and on inside roof of the car. The windshield was also cracked and they refused to accept liability and made me return the loaner car on threat of reporting the loaner car was stolen and putting a lien on my car. I eventually had to oblige. More

Tony helped me immediately when I walked into the dealership. He was very professional, friendly and knowledgeable and showed me cars with the aspects I was looking for. As someone who doesn’t know m dealership. He was very professional, friendly and knowledgeable and showed me cars with the aspects I was looking for. As someone who doesn’t know much about cars and was looking to get my first, he was very patient and talked me through safety features. Overall, I really recommend this dealership. If you need help, ask for Tony. More

This was my 3rd car from the dealership! I love my new RVR and Nick was so great to work with - he was very responsive, accommodating and professional! I love my new RVR and Nick was so great to work with - he was very responsive, accommodating and professional! More

This is the first time ever writing a review of a dealership but we felt our opinion might help some people and we are very curious to see what the General Manager's comments are after reading our re dealership but we felt our opinion might help some people and we are very curious to see what the General Manager's comments are after reading our review. We are senior citizens and I hope that had no bearing on our experience with Donnelly Mitsubishi. In the course of 58yrs we have only two bad experiences after purchasing 45-50 new vehicles. In fact we purchased two new Torino's from Donnelly Ford when they were located at Bank and Walkley Rd. in the 1970's. We have purchased two Outlanders from Donnelly in Kanata. First one in 2016 and it was a good experience until around 2019 when it came for servicing. In the early years you might see the same Service Manager from spring visit to the fall visit. Since then you never see the same people in the service dept. Picking up our new 2022 Outlander in May 2021 started all the problems with the day of pickup cancelled because the salesman was off for covid exposure. We live 1.5 hrs. west of Kanata so it is not easy to get to Kanata. The SUV was to come with winter tires on nice rims and sensors installed and a remote starter. We got the tires and nice rims and to this day nothing else. In December 2021 we scheduled an appointment to get a few things fixed. The work order had 3 items to look at: 1-check the lights as cars are constantly flicking their lights at us at night, 2- the front hood shakes and moves in wind which is quite scary. 3- install sensors while the snow tires were on the vehicle. Went back to get the SUV after a couple of hours to this explanation, 1- cannot do anything to the lights because they are factory installed and should be correct 2- installed some weather stripping which should stop the hood from shaking 3- do not have time to install the sensors as we are short staffed due to covid. We left the dealer to head home and had not gone 2kms. on the 417 and the hood was shaking exactly the way we explained to the dealership. Nothing was done to help our situation in any way. We then decided in May 2022 that we would try again to hopefully get some of our problems fixed. Phoned in April and talked to a female that answered the phone and explained that I still have problems that I would liked fixed. She sets an appointment about a month away. I said we would leave our winter tires on so they could install the sensors and the hood still shakes and the Outlander was a year old and the oil and filter should be done even though the mileage was only 7000 kms. Showed up on the day and who ever was at the service desk says the only thing on the work order is to change the oil and filter and that is all they are doing. At this point I was very frustrated and asked for my keys back and left the dealership. Shortly after I got a call from the General Manager and he asked what the problem was. I responded that their dealership cannot do anything right and I was fed up with Donnelly's and the call ended. He did not seem the least bit interested in finding out what his dealership did wrong and as I have found since, he does not think the dealership does anything wrong, it is always the customer that is wrong ( read his responses to any review that is critical of the dealership ) and you can see what I mean. On my way home that day, I later received a call from the sales manager, Chris Daniel who wanted to make everything right and fix all the problems and get done what should have been done a year earlier. This was a Friday and he would arrange it all and get back to me on Monday. Never heard from him again so I guess the General Manager told him not to fix the situation and not to talk to us again. We have been dumped by this dealership because we had the nerve to tell them what we think of them. If this is the way to treat someone that bought two vehicles from Donnelly's, we are better going elsewhere where they appreciate the business and you are treated with a little respect. We are presently dealing the Outlander as this whole experience with Donnelly's has turned us off. More