
Donnelly Mitsubishi
Ottawa, ON
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228 Reviews of Donnelly Mitsubishi
Awful maintenance experience. .I’ve brought my care here 2 times. First they forgot to do any work at all and I needed my car so I just took it and got it fixed elsewhere , second .I’ve brought my care here 2 times. First they forgot to do any work at all and I needed my car so I just took it and got it fixed elsewhere , second time they told me I HAD to buy new lug nuts for the rims I had on, they failed to tell me if I used these on other rims they would destroy them. My summer rims are now ruined. Btw I was using the same lug nuts for years on both rims with no issues. They also told me my car was ready for pick up and when I would arrive it was not even worked on. I complained they did nothing, I told them the service was awful, they denied it and now text and email me asking when I’ll be back despite me telling them to leave me alone and how unimpressed I was. Also the people working the counter in maintenance are dismissive and clearly do not care about the customer. More
Customer reception and services offered by dealership are really good. Dealership mechanics go through a bunch of checks thoroughly and report if any find anything missing really good. Dealership mechanics go through a bunch of checks thoroughly and report if any find anything missing More
Arrived at appointment on time. They took my keys and I sat down for them to do the work. They gave me back the keys quite promptly and I was out the door after paying. Very efficie They took my keys and I sat down for them to do the work. They gave me back the keys quite promptly and I was out the door after paying. Very efficient. Thank you. More