Donnelly Mitsubishi

Thank You to the service team for their understanding and taking time to hear my needs and concerns. For prompt service appt timing and for taking care of my ride to and back from my work location. Recall se taking time to hear my needs and concerns. For prompt service appt timing and for taking care of my ride to and back from my work location. Recall service was brought up and schedule in right away. Warranty calls were made and taken care of without my assistance. Thank You to Parthiban who listened and headed the service appt, and went out of his way to create a positive experience for myself. Sajae for customer service, the manager behind the scene, , and the mechanic who came by and listened intently to my concern and showed compassion. . (I didn’t get his name). More

Great communication, open and direct no nonsense. Understood the concerns and were up front on costs Understood the concerns and were up front on costs More

Friendly staff and speedy service. Items requiring attention explained clearly accompanied with accurate estimate. Worked completed on time. Items requiring attention explained clearly accompanied with accurate estimate. Worked completed on time. More

Was my first service appointment and was very pleased with the service and time spent at the dealership with the service and time spent at the dealership More

I ran into a bit of an urgent situation with my 14-day new Kia Seltos (purchased at a different dealer) on a Friday evening. I had driven through a construction zone and picked up a nail in my tire. I was new Kia Seltos (purchased at a different dealer) on a Friday evening. I had driven through a construction zone and picked up a nail in my tire. I was too far away from home to safely use the spare tire, but as I had purchased the 1-year Kia tire warranty on the vehicle, I brought it into Donnelly - the closest dealership to me at the time. The service team confirmed the issue with my tire, but when I asked about honouring the tire warranty, I was told there was no such thing. I then went to the sales team to verify and they too told me there was no such thing. After an hour, while the service team conferred, I was told they were going to replace my tire with the spare in the trunk and send me on my way. As I live 45 minutes away from Donnelly, I asked that they please not do that, because travelling home on the spare exceeded the safe distance/speed parameters of the spare. I was told that the spare was the only option and it was too late in the day for any other action. When I returned home I placed a call to the dealership where I leased my vehicle, to ask more questions about the tire warranty. They not only confirmed the warranty was real and should have been honoured by Donnelley, but drove out to my home to collect the flat tire, replaced the tire, and returned it to my front door within 48 hours. After 15 years of buying (3)/leasing (1) vehicles from Donnelly, I could not be happier with the service I'm receiving from other Kia dealerships. More

Friendly staff! Appreciate the information and advice supplied and the options to phone or text Appreciate the information and advice supplied and the options to phone or text More

Was very friendly and accommodating, helped me out with the price and kept me well informed despite being late. the price and kept me well informed despite being late. More

Got an oil change & new wiper blades installed. Very fast & efficient as usual. My dealer since 2012 . Very fast & efficient as usual. My dealer since 2012 . More

Good customer service. Update on progress and suggestions made. Quickly accommodated. Pleasure to deal with. Update on progress and suggestions made. Quickly accommodated. Pleasure to deal with. More

Awful maintenance experience. .I’ve brought my care here 2 times. First they forgot to do any work at all and I needed my car so I just took it and got it fixed elsewhere , second .I’ve brought my care here 2 times. First they forgot to do any work at all and I needed my car so I just took it and got it fixed elsewhere , second time they told me I HAD to buy new lug nuts for the rims I had on, they failed to tell me if I used these on other rims they would destroy them. My summer rims are now ruined. Btw I was using the same lug nuts for years on both rims with no issues. They also told me my car was ready for pick up and when I would arrive it was not even worked on. I complained they did nothing, I told them the service was awful, they denied it and now text and email me asking when I’ll be back despite me telling them to leave me alone and how unimpressed I was. Also the people working the counter in maintenance are dismissive and clearly do not care about the customer. More