Donnelly Mitsubishi

This was my 3rd car from the dealership! I love my new RVR and Nick was so great to work with - he was very responsive, accommodating and professional! I love my new RVR and Nick was so great to work with - he was very responsive, accommodating and professional! More

This is the first time ever writing a review of a dealership but we felt our opinion might help some people and we are very curious to see what the General Manager's comments are after reading our re dealership but we felt our opinion might help some people and we are very curious to see what the General Manager's comments are after reading our review. We are senior citizens and I hope that had no bearing on our experience with Donnelly Mitsubishi. In the course of 58yrs we have only two bad experiences after purchasing 45-50 new vehicles. In fact we purchased two new Torino's from Donnelly Ford when they were located at Bank and Walkley Rd. in the 1970's. We have purchased two Outlanders from Donnelly in Kanata. First one in 2016 and it was a good experience until around 2019 when it came for servicing. In the early years you might see the same Service Manager from spring visit to the fall visit. Since then you never see the same people in the service dept. Picking up our new 2022 Outlander in May 2021 started all the problems with the day of pickup cancelled because the salesman was off for covid exposure. We live 1.5 hrs. west of Kanata so it is not easy to get to Kanata. The SUV was to come with winter tires on nice rims and sensors installed and a remote starter. We got the tires and nice rims and to this day nothing else. In December 2021 we scheduled an appointment to get a few things fixed. The work order had 3 items to look at: 1-check the lights as cars are constantly flicking their lights at us at night, 2- the front hood shakes and moves in wind which is quite scary. 3- install sensors while the snow tires were on the vehicle. Went back to get the SUV after a couple of hours to this explanation, 1- cannot do anything to the lights because they are factory installed and should be correct 2- installed some weather stripping which should stop the hood from shaking 3- do not have time to install the sensors as we are short staffed due to covid. We left the dealer to head home and had not gone 2kms. on the 417 and the hood was shaking exactly the way we explained to the dealership. Nothing was done to help our situation in any way. We then decided in May 2022 that we would try again to hopefully get some of our problems fixed. Phoned in April and talked to a female that answered the phone and explained that I still have problems that I would liked fixed. She sets an appointment about a month away. I said we would leave our winter tires on so they could install the sensors and the hood still shakes and the Outlander was a year old and the oil and filter should be done even though the mileage was only 7000 kms. Showed up on the day and who ever was at the service desk says the only thing on the work order is to change the oil and filter and that is all they are doing. At this point I was very frustrated and asked for my keys back and left the dealership. Shortly after I got a call from the General Manager and he asked what the problem was. I responded that their dealership cannot do anything right and I was fed up with Donnelly's and the call ended. He did not seem the least bit interested in finding out what his dealership did wrong and as I have found since, he does not think the dealership does anything wrong, it is always the customer that is wrong ( read his responses to any review that is critical of the dealership ) and you can see what I mean. On my way home that day, I later received a call from the sales manager, Chris Daniel who wanted to make everything right and fix all the problems and get done what should have been done a year earlier. This was a Friday and he would arrange it all and get back to me on Monday. Never heard from him again so I guess the General Manager told him not to fix the situation and not to talk to us again. We have been dumped by this dealership because we had the nerve to tell them what we think of them. If this is the way to treat someone that bought two vehicles from Donnelly's, we are better going elsewhere where they appreciate the business and you are treated with a little respect. We are presently dealing the Outlander as this whole experience with Donnelly's has turned us off. More

I'm so pleased with the vechile they provided me with 😁 The team 🙌 was absolutely awesome. Great team work, to expands needs. The team 🙌 was absolutely awesome. Great team work, to expands needs. More

The service was great, the mechanics were so polite ,efficient, and knowledgeable about the service required. Thank you . ,efficient, and knowledgeable about the service required. Thank you . More

Did servicing and wheel change efficiently and on time. I'll go back again next time. I'll go back again next time. More

The service at this Mitsubishi dealership was excellent. The rep (Chris) presented all options to guide our purchase. Even once the purchase was finalized, Chris offered continuous support in the event we h The rep (Chris) presented all options to guide our purchase. Even once the purchase was finalized, Chris offered continuous support in the event we have questions. More

This dealership has served me well while I lease my Kia Forte from them. The service department has always been cheerful and professional Forte from them. The service department has always been cheerful and professional More

They are not good at retuning calls and or following up. They also don’t generate an edge inspection or detailing a full description of what service work was completed, what’s good and or what’s will be in They also don’t generate an edge inspection or detailing a full description of what service work was completed, what’s good and or what’s will be in need of servicing based on mileage. I did not receive a full inspection report.and was charged 4.95 miscellaneous charge but not advised why that charge was added. More

Problem not really fix akready talk to sales manager id like to talk to GENERAL MANAGER like to talk to GENERAL MANAGER More

The service folks are great, everything went smooth and the world is well done. Thanks guys. the world is well done. Thanks guys. More