Donnelly Mitsubishi

This review is for Donnelly Kia service department. I received good service from Donnelly Kia. Booking the appointment was easy, my booking was followed up by a staff member who contacted me and made I received good service from Donnelly Kia. Booking the appointment was easy, my booking was followed up by a staff member who contacted me and made sure they had all the information. On the day of appointment, the advisor took time to discuss what I need, and we agreed on the scope of work. Within few minutes, my car was taken to a test drive by a mechanic to diagnose an issue which I had asked them to look at in additional to the oil change. The service advisor informed me every steps of the progress while I was waiting in the dealership. I felt I was well informed and the service department and the work flow are well organized. More

Very professional service and eager to help. Have dealt with them before and would recommend them Have dealt with them before and would recommend them More

I really appreciate how their service managers are always willing to work with me to arrange for the service my car needs for my specific driving environment while keeping costs reasonable. willing to work with me to arrange for the service my car needs for my specific driving environment while keeping costs reasonable. More

Team is professional and explains the issue effectively if any and suggest resolution as well. Thanks if any and suggest resolution as well. Thanks More

I had a flat tire saturday night, and installed the spare tire. Canadian Tire or Daks could not repair the lateral puncture. A new one was required, but they were both out of stock, with a likely delivery ar tire. Canadian Tire or Daks could not repair the lateral puncture. A new one was required, but they were both out of stock, with a likely delivery around Tuesday or later. Contacted Donnelly at 7:00 am Monday to a busy line. At 9:00 am, the attendant asked me to come in to check the tire before ordering a tire, which he did. He graciously offered a Uber while the new tire was ordered and delivered. I was happy to pick up my car at 3:00Pm that same day. The price was comparable to the competition and the attendant looked after all my needs. Happy camper, even if it took close to two days to install a new tire. More

Donnelly Mitsubishi dealt with my automotive needs in a prompt and efficient manner. They were attentive to the recalls and corrected notices. prompt and efficient manner. They were attentive to the recalls and corrected notices. More

Efficient and friendly service. Knowledgeable staff. I highly recommend this company. Technicians are thorough and skilled. Knowledgeable staff. I highly recommend this company. Technicians are thorough and skilled. More

Followed link from Donnelly Kia, but brought me here. Just another example of how disorganized they are. Final service visit was excellent. Allowed into drive-thru check-in within a few minutes of arr Just another example of how disorganized they are. Final service visit was excellent. Allowed into drive-thru check-in within a few minutes of arrival and appointment to perform recall work was completed on time. However, the time it took to have the recall work done from the first time I contacted them was almost 5 weeks. Meanwhile, I had a recall done on another vehicle at another Kanata dealership within 3 days. The first issue is it takes 2+ weeks to get an appointment. At my first appointment, I waited outside the drive-thru check-in for over 15 minutes to get checked in. There were two cars sitting in the drive-thru lane. They had already been processed and the customers were gone, but for whatever reason, they weren't moved out of check-in. The second issue is that, even though two weeks had passed between the time I made the appointment and the appointment date, I showed up and was told that, based on my VIN#, a replacement part was needed to perform the recall, but the part was not in stock. When I asked why my part wasn't ordered based on my VIN# when I made the appointment, he told me that someone forgot to order the part. It took another week for them to get the part in stock and then another two weeks to give me another appointment. To summarize, it took 12 times longer to complete this recall as it did to complete a recall on my other car. Also, Donnelly Kia wasted 2 hours of my time on the useless first visit. More

I cannot say enough about the service I received at Donnelly Mitsubishi with my salesman Tarek Safia he was so polite & went out of his way to get me the best deal for my trade in & the purchase of my Donnelly Mitsubishi with my salesman Tarek Safia he was so polite & went out of his way to get me the best deal for my trade in & the purchase of my New Red & Black trim PHEV Outlander no other dealer even came close to the pricing they offered me. And I love my new vehicle! So do not waste your time go to the best dealer & get your new Mitsubishi !!! Thank you Donnelly Mitsubishi !!! More

The service was done in a timely manner and completed ahead of time. The wheel bearing was diagnosed and fixed as prescribed. Excellent work by the whole team from arrival to pick up. ahead of time. The wheel bearing was diagnosed and fixed as prescribed. Excellent work by the whole team from arrival to pick up. More