Donnelly Mitsubishi

Efficient and friendly service. Knowledgeable staff. I highly recommend this company. Technicians are thorough and skilled. Knowledgeable staff. I highly recommend this company. Technicians are thorough and skilled. More

Followed link from Donnelly Kia, but brought me here. Just another example of how disorganized they are. Final service visit was excellent. Allowed into drive-thru check-in within a few minutes of arr Just another example of how disorganized they are. Final service visit was excellent. Allowed into drive-thru check-in within a few minutes of arrival and appointment to perform recall work was completed on time. However, the time it took to have the recall work done from the first time I contacted them was almost 5 weeks. Meanwhile, I had a recall done on another vehicle at another Kanata dealership within 3 days. The first issue is it takes 2+ weeks to get an appointment. At my first appointment, I waited outside the drive-thru check-in for over 15 minutes to get checked in. There were two cars sitting in the drive-thru lane. They had already been processed and the customers were gone, but for whatever reason, they weren't moved out of check-in. The second issue is that, even though two weeks had passed between the time I made the appointment and the appointment date, I showed up and was told that, based on my VIN#, a replacement part was needed to perform the recall, but the part was not in stock. When I asked why my part wasn't ordered based on my VIN# when I made the appointment, he told me that someone forgot to order the part. It took another week for them to get the part in stock and then another two weeks to give me another appointment. To summarize, it took 12 times longer to complete this recall as it did to complete a recall on my other car. Also, Donnelly Kia wasted 2 hours of my time on the useless first visit. More

I cannot say enough about the service I received at Donnelly Mitsubishi with my salesman Tarek Safia he was so polite & went out of his way to get me the best deal for my trade in & the purchase of my Donnelly Mitsubishi with my salesman Tarek Safia he was so polite & went out of his way to get me the best deal for my trade in & the purchase of my New Red & Black trim PHEV Outlander no other dealer even came close to the pricing they offered me. And I love my new vehicle! So do not waste your time go to the best dealer & get your new Mitsubishi !!! Thank you Donnelly Mitsubishi !!! More

The service was done in a timely manner and completed ahead of time. The wheel bearing was diagnosed and fixed as prescribed. Excellent work by the whole team from arrival to pick up. ahead of time. The wheel bearing was diagnosed and fixed as prescribed. Excellent work by the whole team from arrival to pick up. More

Thank You to the service team for their understanding and taking time to hear my needs and concerns. For prompt service appt timing and for taking care of my ride to and back from my work location. Recall se taking time to hear my needs and concerns. For prompt service appt timing and for taking care of my ride to and back from my work location. Recall service was brought up and schedule in right away. Warranty calls were made and taken care of without my assistance. Thank You to Parthiban who listened and headed the service appt, and went out of his way to create a positive experience for myself. Sajae for customer service, the manager behind the scene, , and the mechanic who came by and listened intently to my concern and showed compassion. . (I didn’t get his name). More

Great communication, open and direct no nonsense. Understood the concerns and were up front on costs Understood the concerns and were up front on costs More

Friendly staff and speedy service. Items requiring attention explained clearly accompanied with accurate estimate. Worked completed on time. Items requiring attention explained clearly accompanied with accurate estimate. Worked completed on time. More

Was my first service appointment and was very pleased with the service and time spent at the dealership with the service and time spent at the dealership More

I ran into a bit of an urgent situation with my 14-day new Kia Seltos (purchased at a different dealer) on a Friday evening. I had driven through a construction zone and picked up a nail in my tire. I was new Kia Seltos (purchased at a different dealer) on a Friday evening. I had driven through a construction zone and picked up a nail in my tire. I was too far away from home to safely use the spare tire, but as I had purchased the 1-year Kia tire warranty on the vehicle, I brought it into Donnelly - the closest dealership to me at the time. The service team confirmed the issue with my tire, but when I asked about honouring the tire warranty, I was told there was no such thing. I then went to the sales team to verify and they too told me there was no such thing. After an hour, while the service team conferred, I was told they were going to replace my tire with the spare in the trunk and send me on my way. As I live 45 minutes away from Donnelly, I asked that they please not do that, because travelling home on the spare exceeded the safe distance/speed parameters of the spare. I was told that the spare was the only option and it was too late in the day for any other action. When I returned home I placed a call to the dealership where I leased my vehicle, to ask more questions about the tire warranty. They not only confirmed the warranty was real and should have been honoured by Donnelley, but drove out to my home to collect the flat tire, replaced the tire, and returned it to my front door within 48 hours. After 15 years of buying (3)/leasing (1) vehicles from Donnelly, I could not be happier with the service I'm receiving from other Kia dealerships. More

Friendly staff! Appreciate the information and advice supplied and the options to phone or text Appreciate the information and advice supplied and the options to phone or text More