Don Valley North Lexus

I purchased a 2026 RX350H, and unfortunately, my experience at Don Valley North Lexus was disappointing. I placed my order on 2025-11-01, dealing primarily with sales representatives Greg Krikor and experience at Don Valley North Lexus was disappointing. I placed my order on 2025-11-01, dealing primarily with sales representatives Greg Krikor and Sandy Glover, as well as finance manager Ada Cheung. Initially, everything appeared to be proceeding smoothly. However, when I returned on 2025-11-07 with a full bank draft, I was unexpectedly asked to sign a new quote, which no longer included the winter package and cargo liner that were in my original agreement. When I insisted and presented the previously signed documentation, my concerns were dismissed. As I was scheduled to leave the country on 2025-11-08, the winter tire price was added to the new quote, which made me feel that the dealership does not honour its agreements and employs questionable sales tactics. Unfortunately, the challenges did not end there. Upon picking up the car on 2025-12-01, I found that the vehicle had not been washed and there was a dent on the driver’s side door. The staff’s response was that these things happen and, as one put it, “it’s a metal box at the end of the day.” After several follow-ups, the dealership did repair the dent, but throughout the process, no one offered an apology or any form of compensation. When service agent Bobby Chan inquired about who would cover the cost of the repair, the dealership eventually agreed to take responsibility. I also sent an email to Jack Varisco and provided feedback to the dealership’s customer service department, but received no response. This appears to be standard practice at this dealership. While the decision to purchase here is yours, I cannot recommend Don Valley North Lexus based on my experience. I am willing to share documentation if needed, but will not upload it here. More

I would NEVER let them service my Lexus. Crooks. Claiming false repairs. This dealership gives a great brand a bad name. Crooks. Claiming false repairs. This dealership gives a great brand a bad name. More

I recently visited Don Valley North Lexus and had an exceptional experience from start to finish. The staff was incredibly professional, knowledgeable, and welcoming. From the moment I walked in, I felt exceptional experience from start to finish. The staff was incredibly professional, knowledgeable, and welcoming. From the moment I walked in, I felt valued and respected as a customer. More

Fantastic Interaction Once Again with the Crew from Don Valley North Lexus. This will Be my 2nd purchase with this Phenomenal Dealership, But certainly not My Last. The team of 3 that Assisted me consisted Valley North Lexus. This will Be my 2nd purchase with this Phenomenal Dealership, But certainly not My Last. The team of 3 that Assisted me consisted of the Attentive G.M. Bob Tsikas, whose time, and attention I very much appreciated (How's the Goat,LoL). I think this Gentleman runs a smooth Operation. Then My Sales Professional Raheel, Who Once Again made The whole car buying process a Delight from start to finish. Great communication ,and warmth of personality, I could not hand my money over fast enough, LoL. Lastly I would like to acknowledge my Lexus Tech Pro Leo. So helpful ,And kind in assisting me in learning the features of the car, and providing all the information I required to get me on my way. Cheers to Don Valley North Lexus, ​ More

The service department at Don Valley North Lexus is also highly rated. Customers have noted that the service managers, like Bobby Chan provide excellent recommendations and ensure a smooth service experien highly rated. Customers have noted that the service managers, like Bobby Chan provide excellent recommendations and ensure a smooth service experience. More

The service department at Don Valley North Lexus is also highly rated. Customers have noted that the service managers, like Bobby Chan, provide excellent recommendations and ensure a smooth service experien highly rated. Customers have noted that the service managers, like Bobby Chan, provide excellent recommendations and ensure a smooth service experience More

Recently we had the pleasure of working with Mr. Kevin Schleifer of Donvalley North Lexus and it was an amazing experience. From the moment my wife and I walked in, we felt very welcomed and Kevin be Kevin Schleifer of Donvalley North Lexus and it was an amazing experience. From the moment my wife and I walked in, we felt very welcomed and Kevin became very friendly and showed us the available choices in NX 350 Lexus cars which we wanted to purchase. He is very professional and knowledgeable, answered all our questions to our satisfaction. We could sense his genuine commitment in finding the best car to our needs and not just selling a car .From the time we met him It took only two days to get the best deal, and drive the car out from the dealership after arranging the lease. We are completely satisfied and pleased. Dr.K.Vijay More

We dealt with Mo Al Tawil to exchange our car with an upgraded model. Mo was very much helpful and did his best to help us. We have never meet a sales associate like Mo. We sincerely thank Mo for all his upgraded model. Mo was very much helpful and did his best to help us. We have never meet a sales associate like Mo. We sincerely thank Mo for all his support and recommend Mo for everyone. Thanks a lot Mo. You are the BEST More

I bought my car earlier this year from this dealership and had one of best experiences then. But on my return today to get my car serviced I was so exited to see that the service level was even a notch be and had one of best experiences then. But on my return today to get my car serviced I was so exited to see that the service level was even a notch better. My service manager Michelle Singh showed great patience and professionalism around our questions about the service and answered each one of them to the best of our expectations. I am so glad to have chosen Don Valley Lexus! More