Dilawri Dodge Chrysler Jeep Ram

Dealing with Ian Woodcock is a pleasure. He gives me excellent service whenever I come in by answering my questions or researching and getting back to me in good time. Always very pleasant and seems to excellent service whenever I come in by answering my questions or researching and getting back to me in good time. Always very pleasant and seems to genuinely care about the client. I have been unhappy with the time it has taken the body shop guys to deal with a parts issue following repairs after a car accident. Just getting a return call with updates has been difficult (this has gone on for 3-4 months). Yet, if I called Ian or dropped in to ask him, he got back to me as best he could in an attempt to keep me updated. I realize that this problem has nothing to do with his position but appreciate that he has the professionalism to provide whatever help he can. I can honestly say that if it wasn't for Ian, I would have gone elsewhere for my servicing after my experience trying to get support for the work done on my van following the accident repairs. More

I would highly recommend Mike Thomas to anyone looking for a new or used car. I can honestly say that we didn't feel as though we were being pressured or pushed in any one direction while we were dealing for a new or used car. I can honestly say that we didn't feel as though we were being pressured or pushed in any one direction while we were dealing with him. He is relaxed, personable and friendly. He helped us find the vehicle we wanted and provided alternatives and points for us to consider along the way. Honestly, I think my family wanted to adopt him at one point. The only point I will mention is that this experience wasn't necessarily duplicated with other sales associates we dealt with at Dilawri. Overall, we got the vehicle we wanted at a price we were happy with. More

The experience of purchasing a new Dodge Van was exceptional. The staff was friendly and helpful. We are very happy with our purchase and would definately recommend this dealership to our family and exceptional. The staff was friendly and helpful. We are very happy with our purchase and would definately recommend this dealership to our family and friends. More

Just picked up my 2013 Dodge Journey SXT on Feb 22nd and I love it already. My salesman (Mike Thomas) was amazing, the custom service I recevied from Mike was incredible, personable and very professional. M I love it already. My salesman (Mike Thomas) was amazing, the custom service I recevied from Mike was incredible, personable and very professional. Mike was there though the whole process, made sure that I was taken care of. Even went as far as taking the time to wash my license plate cover before putting it on my new car..... now that's customer service at its best. I would definitly recommend that if your looking to purchase a vehicle go see Mike. I was very satisfied with the service and I know you would be too. Thanks Mike for a great buying experience. More

Bought a car from Dilawri, wanted to pay with MASTERCARD Bought a car from Dilawri, wanted to pay with MASTERCARD as they are officially MC associated > being told only up to $ 2500 (repairs e.g !) should h Bought a car from Dilawri, wanted to pay with MASTERCARD as they are officially MC associated > being told only up to $ 2500 (repairs e.g !) should have turned away right there. Got pressured to buy extended warranty (I denied it cause I did not see any value in it due to manufacturers warranty and price was to high). Payed with Cheque , went on vacation to come back after 7days to pick up vehicle and waited 3 hrs due to registration was not done. Got handed ONE key and a defective remote ? being told to drive to the next Chevy dealer it would be warranty covered ! FALSE ! Made them to pay for it not me ! this took 2 more hours , meanwhile sales person who came with me was whining how much money he looses buy guiding me to the Chevy dealership. So I drove off the lot to make a trip to the USA next day, arrived 650 Km later in Philadelphia to find out that tires where hot and de-laminating (tire dealer told me they have been sitting to long in one spot) bought a new set of tires on the spot to drive home. Called Dilawri > being told MY fault ! because I did not signed up for EXTENDED WARRANTY ! What a JERK the Sales Manager is ! So I filed a complaint with the BB Burea with NO result (I guess they are a good paying member to get a sticker on the door at the dealership). The sales Manager accused ME the customer would have damaged the tires ! UNBELIEVABLE !! So with all the !$#!# around the lost a customer,someone who is buying a new car every two years. It would have cost them $ 600 to make a customer happy, this is a nickel and dime company, or better "Penny pincher" . ¦¦¦¦¯_¯_¯_¦¦¦¦ NO BODY DEALS LIKE ! HA HA ¦¦¦¦¯_¯_¯_¦¦¦¦ That's true , NO company has such bad behaviors and business practice ! Since than I also spread the word of their business practice as much as I can , had already 3 friends in the past that where looking at a car at Dilawri and thankfully I could convince them to stay away from such a shabby business. Buying a car is always a risk , checking out the BB Bureau for complaints and what has been solved is a way to start. Asking you friends for recommendations is the better way. My next dealer will be tested the same way : I walk in , I pay basically cash with my MasterCard and get my points with the bank. If they refuse , I will call MasterCard to have the license revoked immediately. Oh BTW I love all the FAKE postings here !! Check there reputation with the BBB Bureau , google for scam , disappointment and rip off with the DILAWRI name in conjunction and you will see what you really get ! ----------------------------------------------------------------------------------------------------------------- LOL here is the update !! ¦¦¦¦¯_¯_¯_¦¦¦¦ This Business is not BBB Accredited !!¦¦¦¦¯_¯_¯_¦¦¦¦ So I guess they had too many complaints and are tired of getting having the BBB contacting them regarding their practices !! Edit Delete More

Ian Woodcock by far is the reason why i get my service done at Dilawri Dodge. He is always courteous,polite and absolutely the most professional individual i have dealt with in the car business. His atten done at Dilawri Dodge. He is always courteous,polite and absolutely the most professional individual i have dealt with in the car business. His attention to customer satisfaction is always at 100 percent......you don't see that too often! Jason Couturier Coca-Cola Refreshments Ottawa More

My wife and I were looking for a new van to replace our 1992 caravan. Pierre put us at ease and the negotiation process went very well without much pressure. Dan was very helpful with the delivery of the 1992 caravan. Pierre put us at ease and the negotiation process went very well without much pressure. Dan was very helpful with the delivery of the vehicle by showing all the features and functionality of our new caravan. Our overhaul experience was very positive and we will return for future purchases. More

I was on the market for a van for my growing family. I went to other Dodge dealerships which is closer to my home first but did not get the deal I wanted. Then I came to Dilawri Dodge on Hunt Club and Dan went to other Dodge dealerships which is closer to my home first but did not get the deal I wanted. Then I came to Dilawri Dodge on Hunt Club and Dan was the sales person deal with me. He is very friendly and the negotiation went smoothly. I am very happy with my purchase. Thank you, Dan! More

Graham and Youssef secured the deal with their amazing service after I was insulted the day before by the sales manager. Sales Manager - small tip. Opening lines need lots of work.... "well since you c service after I was insulted the day before by the sales manager. Sales Manager - small tip. Opening lines need lots of work.... "well since you can't afford this truck, let's look at older with more km's" what a joke, just because a potential client tells you what they're comfortable paying a month, it should not serve as their ability to pay more. Wouldn't even shake my hand on my way out.... lucky Graham was there. Bottom line Dilawri got my money for the truck I wanted because of the service provided by Graham and Youssef alone! More

My wife and I were looking for a new Dodge Journey and went to Dilawri Dodge Chrysler where we talked to Ermin Brandic. We found Ermin to be very knowledgeable and courteous. In talking to Ermin and the went to Dilawri Dodge Chrysler where we talked to Ermin Brandic. We found Ermin to be very knowledgeable and courteous. In talking to Ermin and the sales manager Anthony Van Andel we struck a deal that, after shopping arround, felt was a good price on a new Dodge Journey Crew. Both of these gentlemen provided excellent no pressure service. Truly our best buying experience ever. I would highly recommend Dilawri if you are considering a Chrysler product. More