Destination Honda Burnaby

I have never responded to reviews ever in my life however as a loyal customer of your service department, I feel compelled to express my disappointment regarding my recent experience with my Honda Odyssey. as a loyal customer of your service department, I feel compelled to express my disappointment regarding my recent experience with my Honda Odyssey. During our last visit before Christmas in December 2024, we brought in our vehicle after my wife heard a loud bang, raising concerns about a potential serious issue. In addition to this, we requested a tire rotation, an oil change, and assistance with a side door that wasn’t closing properly. We have a strong attachment to our 2014 Odyssey and are understandably weighing the costs of repairs against the possibility of purchasing a new vehicle. Ronald, who has consistently provided exceptional service, advised us against repairing the side door due to its high costs, which we appreciated. After the inspection, he reassured us that the loud noise was not a concern, although we were informed that the brakes needed replacing. Feeling relieved that the costs were manageable, we proceeded with the $1,700.00 service for the oil change and brake repairs. Had the costs been significantly higher, we would likely have considered to invest in a new vehicle. I was grateful for the detailed photos Ronald provided via text, which added transparency to the process. However, I noticed that the tire rotation was not included in the service request, despite my inquiries and Ronald's assurances that it would be added. I did notice a quite relaxed carefree attitude in the service department so I relied on Ronald’s word it would be added as I have always had confidence with him. Upon my wife’s return to pick up the van, she discovered several warning lights illuminated that were not present prior to the service, a cable hanging from the sliding door, and the tire rotation had not been completed. It was disheartening to see these issues overlooked, especially since we had confirmed the tire rotation multiple times. We left the service center with the loud bang still present, and my wife felt uneasy driving the vehicle, concerned for our safety. After submitting my feedback through the review process, I appreciated Ronald's follow-up call and his commitment to escalate our concerns. The Service Manager left a message before Christmas indicating he wanted to discuss our vehicle with the technician, but could not do so until the start of 2025. While we understood the inconvenience of not having the van over the holidays and were willing to wait for a resolution, as of today, January 12, 2025, I have yet to receive any follow-up regarding our situation. A simple acknowledgment of the delay would have sufficed, but the lack of communication and commitment to follow up leaves me feeling as though our concerns are being ignored. I want to emphasize that customer safety and satisfaction must be paramount. It raises concerns about whether Honda is fully committed to addressing these ongoing issues. When customer expectations are not met, negative experiences can arise, leading to frustration and disappointment. This situation has left me hesitant to return, especially given the lack of support. More

Destination Honda has got to be the best customer experiences I ever had. they are always very polite and knowledgeable. I bring my Honda there and they explain what should be done soon and what has experiences I ever had. they are always very polite and knowledgeable. I bring my Honda there and they explain what should be done soon and what has to be done now. very caring dealership. All my visits have been truly great, If your looking to buy a Honda or just some service to be done, go there. try them out More

The worst dealership attitude is not being honest with customers. Should have purchased my vehicle directly with a Lexus dealer. customers. Should have purchased my vehicle directly with a Lexus dealer. More

I purchased my 2003 Honda Element from HAPPY HONDA up on Hastings brand new and have only had HONDA work on my Element. When they moved to Lougheed and Madison and became Destination Honda, I followed and Hastings brand new and have only had HONDA work on my Element. When they moved to Lougheed and Madison and became Destination Honda, I followed and have been treated great everytime I bring my Element in for servicing. Kudos to Ronald B and Sam who greet me by name each time I enter the Service Department. They provide UBER service to get me home and pick me up when my Element is ready for pickup! More

Great service from Ronald service rep. He is always friendly and very helpful . He ordered me an Uber to take me home and then back again. It is always reassuring when I call to book that He is always friendly and very helpful . He ordered me an Uber to take me home and then back again. It is always reassuring when I call to book that Ronald is on the end of the line or calls me right back More

Always well informed & helpful. Our 1999 Honda is still going great. Have had 4 Honda's & would not buy any other make. Our 1999 Honda is still going great. Have had 4 Honda's & would not buy any other make. More

Worst customer service ever! I called them to inquire about oil change service, and the customer representative's attitude was so poor and unhelpful. I made the same inquiry at t I called them to inquire about oil change service, and the customer representative's attitude was so poor and unhelpful. I made the same inquiry at the OpenRoad Honda Burnaby branch, and the customer representative there was extremely helpful and offered to look up information using different methods. What a huge difference in customer service! Would never be back for anything. More

The service representative, Chanella, was very friendly and professional. Highly recommend getting your car serviced at Destination Honda Burnaby. Gary W. and professional. Highly recommend getting your car serviced at Destination Honda Burnaby. Gary W. More

Without a doubt the BEST experience we have ever had purchasing a vehicle! My husband and I recently purchased a Honda Passport from Destination Honda (this past month) and I would highly recommend to purchasing a vehicle! My husband and I recently purchased a Honda Passport from Destination Honda (this past month) and I would highly recommend to anyone looking for a new Honda (or vehicle) to visit them. From the moment we arrived to view the car we had seen on-line their reception was prompt and connected us with Andy Zhao (sales) who helped us with a friendly, professional approach.. asking us about our needs, answered our questions and gave us advise/suggestions. We felt he valued us as customers, did not use high pressure and this (along with loving the vehicle we selected) made us not only want to purchase but have an ongoing relationship with Destination Honda. Andy was terrific - and a pleasure to do business with. The supporting staff - Sandra/Jeremy (financial managers) who helped with all the final paperwork - were also friendly, professional and very efficient. They also embraced that "relationship" mindset and we left feeling great about our buying decision. I am sure there are others that supported the deal that we didn't meet - but overall it was a wonderful experience. The staff and management care about their clients and strive to give optimal service. Look forward to a continued service relationship with Destination Honda. :) More

Great sales experience! ! Ron Poor could not have been more helpful!! I highly recommend Ron and the dealership!! Bought my new 2016 CRV!! ! Ron Poor could not have been more helpful!! I highly recommend Ron and the dealership!! Bought my new 2016 CRV!! More