Derrick Dodge

Quick, easy, understandable and stress free Our salesman didn't pressure us and he was very friendly he new all about the vehicle. He didn't try to make a deal, he explain all the controls durin Our salesman didn't pressure us and he was very friendly he new all about the vehicle. He didn't try to make a deal, he explain all the controls during test drive. He came in to finalize the deal on his day off. Overall we had a good experience and we are happy to recommend him to anyone. More

very pushing sales manager very bad experience. when making an offer, just do not give me any time to think about it. it is literally one time offer and when I was being straig very bad experience. when making an offer, just do not give me any time to think about it. it is literally one time offer and when I was being straightforward and rejected the offer. the sales man just turn around and leave. DO NOT KNOW HOW TO BE POLITE?! HOW TO GET ANY BUSINESS DONE?SUCH A BAD EXPERIENCE. More

Avoided a recall I can't believe these guys knew about a recall on my 2013 mini van and instead of replacing the part they simply unplugged it!! What a joke and a shad I can't believe these guys knew about a recall on my 2013 mini van and instead of replacing the part they simply unplugged it!! What a joke and a shady dealership!! plus they lied to me on the price I had to pull up the ad on the website and show them what it was actually listed for, then played stupid, well actually it's probably because they are stupid!! Your better off taking your chances on a dirt lot probably less shady I would definitely NOT recommend this place to anyone how embarrassing More

It's All About Them, Not You Derrick Dodge is just awful; my advice is go anywhere else. My car purchase in 2007 was humiliating (good cop/bad cop routine). Despite that I asked f Derrick Dodge is just awful; my advice is go anywhere else. My car purchase in 2007 was humiliating (good cop/bad cop routine). Despite that I asked for a quote on a Dodge Grand Caravan for late August, 2015: I was assured that it couldn't be done. Ok, what's a quote for right now? $6,000 higher than what was on their website. Then I get a call from Will, who explains to me "we can't possibly quote you, or even give an indication, of what we would sell you a vehicle for in August, but I will e mail you a quote for one right now." Never heard from him. Meanwhile, Crosstown was able to do all of this, and were informed and decent people, unlike those at Derrick. I'm happy to never have to deal with Derrick again. More

fraudulent service/abusive service manager When completing a purchase of a new vehicle I was promised the world. When I went in for my routine oil changes that's all that was done even though, When completing a purchase of a new vehicle I was promised the world. When I went in for my routine oil changes that's all that was done even though, according the the inspection report, they claim to do many other things. When I spoke to the service manager regarding this he agreed they didn't do it and he said he would speak to the tech. At 10,000km tires should be rotated. The tech claimed I declined this even though it's free to me and was necessary. The tires were never rotated. Lazy, dishonest service techs (some,obviously,not all) and an absolute jerk as a service manager. More

Happy with how we were treated. We highly recommend Kris Zielinski in used cars. Since 2008 we have purchased 6 Jeeps from Kris he always exceeds our expectations and treats us like We highly recommend Kris Zielinski in used cars. Since 2008 we have purchased 6 Jeeps from Kris he always exceeds our expectations and treats us like family. He makes car buying a pleasurable experience. In finance we really enjoy working with Quinton he makes all the paperwork easy and seemless. Overall we would highly recommend dealing with Kris and Quinton at Derrick Dodge! We give this dynamic duo a five star rating! More

Get it in writing Be careful with these guys. They made a deal with us over the phone and once we got to their dealership everything changed. This was a 1000 km round Be careful with these guys. They made a deal with us over the phone and once we got to their dealership everything changed. This was a 1000 km round trip. They promised us $10k for our trade in the. Tried to give us $6k once the contract started . We bought the trade in from them 18 months ago for $20k. You do the math . They ripped us off one the first sale or they were ripping us off on the trade . Either way this dealership is NOT TO BE TRUSTED . More

like fate I was looking for a Jeep and fate seemed to intervene. Trevor "the Dutch Elvis" had no clue what I had in mind and I had no clue what a jeep enthusias I was looking for a Jeep and fate seemed to intervene. Trevor "the Dutch Elvis" had no clue what I had in mind and I had no clue what a jeep enthusiast he was. It took him 5 minutes to introduce me to my perfect Jeep. From the test drive to the final sale, Trevor was knowledgeable, energetic and a real pleasure to speak with and get to know. I'm sure I will be stopping in just to visit. Thanks to Jim Hew as well for handling all of the paperwork so efficiently. Overall I couldn't have asked for a more seamless purchase. More

Crappy service We have bought vehicles from Derrick Dodge since Jesus was a private but lately turn over in the departments has sucked. We usually recommend them to We have bought vehicles from Derrick Dodge since Jesus was a private but lately turn over in the departments has sucked. We usually recommend them to our friends but not sure I will anymore. Booked stuff to get fixed, we are from out of town staff changes parts are sent back.Use to be able to have a loaner vehicle now they have a deal through enterprise to rent a vehicle really with the oilfield stuff tanking people can afford to rent a vehicle and crappy vehicle at that. I am done buying vehicles there not sure the hubby is but terrible Customer service this time More

Friendly, treated like family. , offered refreshments I had a good experience at Derrick Dodge. You need to tell them that you do not need their sales pitch and take a tape recorder with you so that if th I had a good experience at Derrick Dodge. You need to tell them that you do not need their sales pitch and take a tape recorder with you so that if they say that a certain item was discussed and they change it you will have proof of it I used my cell phone. That's what's coming down these days. It seems that a word and a handshake is not good enough any more. Know your product you want and study your product and get all the info you can before going down to the dealership. In other words be wise to their tricks and make sure you read and understand the fine print before you pay or sign. More