Dams Ford Lincoln Sales Ltd

Avoid. Unbelievable that their Finance guy Doug Murney can be so rude to customers. I would avoid this dealership if you have to deal with him. I recently pu Unbelievable that their Finance guy Doug Murney can be so rude to customers. I would avoid this dealership if you have to deal with him. I recently purchased a vehicle and all was fine until they quoted me the interest rate. Previously I was quoted one thing by one person but when Murney contacted me he quoted another. He made the excuse that nobody mentioned rates to him. I explained my previous conversations and he simply became belligerent and argumentative basically calling me a liar. I couldn’t believe how rude he was so I ended the conversation and walked away. My sales rep put me in touch with Rob Hasek who was excellent to work with. But this Murney guy was nasty. Today I picked up my cheque for the buyout of my previous vehicle and it was Murney who gave me the cheque that was supposed to be received yesterday. More excuses about why he hadn't called to tell me it was ready. I asked if he had anything else to say since I kind of expected an apology. “Nope” he said and promptly scurried away mumbling under his breath. Hard to believe someone like that is working in a customer-facing position. If it wasn't for the professionalism of the rep, Jordan Lawrence, and the fact that the truck is awesome, I would have walked away from the deal altogether. Fact is, I no longer have to deal with them and will avoid at all costs in the future. More

Service was terrible! My experience with service was bad . Made an appointment for 9am oil change so I arrived at 8:45 To deliver my car ,they offered a shuttle which would My experience with service was bad . Made an appointment for 9am oil change so I arrived at 8:45 To deliver my car ,they offered a shuttle which would be in about 15 min. 45 minutes later I went to the desk to ask about my ride ,confusion of course . Finally got home ,now keeping in mind I was told my vehicle would be ready at 11:30 , the shuttle driver told me to phone them by 11 just to check which I did and to my shock my car had not even gone in yet,not happy ,they assured me it was next . 12:46 I get a call my car is done and they are sending the shuttle to get me in 5 minutes, you guessed it ,I phoned them twice to find out where my ride was once again . Practically 1 hour later it arrived ,once again even more anger . When I delivered the car they asked if I would like to rotate the tires and check the breaks which I said sure at a cost . They did wave the cost for my inconvenience. My point is people who have only one car make plans and have appointments to keep so you work around that schedule to get things done without stress ,my experience was far from stress free. When I purchased my car the salesman Todd Brown was excellent. More

Never Going Back I had my 2011 F350 in and out of Dams several times for the same two problems recently and they were unable to fix either after multiple tries. After I had my 2011 F350 in and out of Dams several times for the same two problems recently and they were unable to fix either after multiple tries. After spending a significant amount of money, I decided to take it to a private shop and not only did they fix my truck first try, the customer service was significantly better than my overall experience at Dams. The only bright spot was the service adviser that I worked with did what he could but at the end I still ended up with a large bill and a broken truck. My suggestion to anyone that reads this is that if you are having anything other than warranty work done, do not bring your vehicle to Dams - there are better shops out there with more experienced mechanics. More

Lincoln sales “Todd Brown” service “Craig” I would like to express that I am extremely happy with the customer service I received here. From the moment I walked in the doors having 60k in my p I would like to express that I am extremely happy with the customer service I received here. From the moment I walked in the doors having 60k in my pocket to spend after going to many other dealers checking out all kinds of vehicles and being treated so poorly I am glad I chose to visit Dams and saw Todd Brown...extremely knowledgeable NOT a pushy sales man what so ever. Actually gave me a printed out sheet of every detail prices which no other dealer would do. I was able to take it home and decide what to do. I bought my Lincoln suv and have been very happy...I have been in many times just to pop in and see what is new and have my service done where I met Craig the Lincoln concierge and his eager to please attitude was so helpful to me with all my concerns never have I been stuck even last minute he has a solution to make me happy I chose Dams. Way to go guys! Also a shout out to Craig’s assistant Geneva a wonderful bright addition to the team!👏🤗 More

Repeated concern with customer service Because I purchased a maintenance package with my new Ford Focus in 2012, I was bound to the dealership for my car tuneups. In the years that I have h Because I purchased a maintenance package with my new Ford Focus in 2012, I was bound to the dealership for my car tuneups. In the years that I have had my car serviced at this Centre, there has almost never been a time when I have found the service to be acceptable or that they have done what they identified they would do. I will state that the work actually completed by the mechanics has been for the most part, what one would expect. The mechanics are not the problem, the customer service and the pieces around the work are the concern. Examples include, 20 minute waits just to get to the service counter due to understaffing or under-training at drop of and pick up, no appointment booked when you do get to the counter (The latest), requiring that their own technician rerun the same computer check that another accredited facility has done and making you pay for that, making you pay to update the onboard systems for running their software, only once in 7 years did they actually have time to wash and vacuum the car (and the one time they did was because they asked to keep it overnight on some other pretense as they had promised me that this time the car would be washed). My expectations for car maintenance are minimal, I expect that when I make an appt. it’s on their books, I expect to be able to quickly drop the car off and to quickly pick it up (20min to stand and wait is far too long), I expect the work to be completed as promised and I expect not to be billed for problems the company has created. Lastly I expect that if a service is promised, it should be completed and completed within the timeframe identified. And I understand that if things on occasion are off, this is to be expected as well. What is unacceptable is for these things to be occurring literally every single time I go to this dealership. More

Extended warranty problems Brought my vehicle in for front end work. Presented my extended warranty and everything was great. Got a call the next day saying they don’t honour Tr Brought my vehicle in for front end work. Presented my extended warranty and everything was great. Got a call the next day saying they don’t honour Tricare extended warranty anymore. There seems to be a dispute between them and Tricare, I unfortunately was caught in the middle. If you have Tricare extended warranty don’t go there because they don’t honour it. More

Amazing service I brought my little Fiesta to them due to a problem with the transmission which I understand is a ongoing issue with this particular type of clutch tr I brought my little Fiesta to them due to a problem with the transmission which I understand is a ongoing issue with this particular type of clutch transmission. I was treated with respect and courtesy. No one questioned or doubted what I was saying. I was shuttled home and called 6 hours later to say it was all done. They replaced the clutch part. All I can say is that Dams was just amazing! I will recommend them to all my friends and my next vehicle will definitely come from Dams. Much appreciated. More

Great Service Provided by Service Manager Ike I (Praneet) am a little late in writing this review. This is a great location to buy or get your car serviced. In April, 2017 I had some service iss I (Praneet) am a little late in writing this review. This is a great location to buy or get your car serviced. In April, 2017 I had some service issues and the manager Ike took the time to listen to my concerns and resolved the issue in a very professional manner. He is a brilliant manager who knows the meaning of exceptional customer service. His team members have provided us great service as well. Thank you so much. I will recommend this location to others as well. Great Job!!!!!!!! Ike, thank you for the time you took to resolve my issue (issue with the ford F150 cover). More

Third time wasn't a charm I've been to Dam's three times...Twice to their body shop and once for service. The first time was at their body shop they gave me a loaner with a ben I've been to Dam's three times...Twice to their body shop and once for service. The first time was at their body shop they gave me a loaner with a bent rotor, second time was for service, none of my fluids were topped up and mileage on sticker for return read the same as my odometer, the third visit was to their body shop this was the most disturbing of my three visits and I will never go back. They were repairing damage to my front passenger side wheel, while they replaced a part they identified, they did not put all the pieces back together (vehicle was missing components) and they either missed damage that occurred from the initial accident or further damage was done to my vehicle from the vehicle not being totally re-assembled properly. I brought back the vehicle and explained that it was making a sound that it had never made before. Barry pushed down on the front my vehicle with his hands and said "looks good to me" Still feeling that there still was something wrong, I took my vehicle to Cam Clark in North Vancouver and they identified plates that were bent, a few missing components and a cracked axle! Needless to say I am very disappointed in the service I've received. More

Worst ever Worst Ford commercial truck sales guy couldn't wait to get me off the lot when I said I wasn't buying the f659 that day . Taking my business some wher Worst Ford commercial truck sales guy couldn't wait to get me off the lot when I said I wasn't buying the f659 that day . Taking my business some where else 🤐😡 More