Crowfoot Dodge Chrysler Inc.

I am writing this because, what I brought my vehicle in for, was not what I was charged for. My vehicle concerns were not addressed properly, and the incorrect narrative on my work order/invoice was writte for, was not what I was charged for. My vehicle concerns were not addressed properly, and the incorrect narrative on my work order/invoice was written to justify the repair that was done. On Oct. 11, 2022 we called into Crowfoot service department and spoke with Sarah W. We explained that our vehicle was smelling like burnt plastic. She said to bring it in. On arrival it was clearly stinking inside my vehicle and outside, of burning plastic. Sarah said we would need to have it scoped. Later that afternoon we received a callback from Sarah telling my husband that my radiator was cracked, and that the technician was 90% sure the burning smell was coming from my radiator. My husband questioned that diagnosis as we have not seen any leaks in our garage, and the fluid level was still good. We have to trust the professionals, so we told her to go ahead and repair it as needed. The next day my car still smelled like burnt plastic. I called Sarah and she said it could take a couple days to go away. I also asked her if she could correct the original paperwork/invoice as it was worded all wrong. It stated that our car "smells kinda sweet." I don't know why she put that on our work order as my car smells nothing like sweet. It plainly stinks like burnt plastic. She then got very angry and rude. She said that she couldn't correct or change the wording and that was too bad for us, as we already signed off on it. I then googled on my computer "why would my car smell sweet"? I was appalled when I found out that a sweet smell means your radiator is leaking. I now felt tricked. The narrative on my work order/invoice was written to justify the repair. The next day we called to speak to the service manager. That was Chris J. This is now Oct 14,2022. My vehicle is still smelling awful, like burnt plastic. We leave the vehicle with Chris. He takes it out for a drive and confirms the burnt plastic smell. We came in to speak with him. He tells us that he smelled the burning smell and he had the vehicle hoisted up to look under it. Then he tells us that he sees what looks to be plastic bags or similar, all melted and stuck to our rear exhaust. He even shows us photos on his phone of the melted plastic stuck there. Of course my husband asks "Wouldn't your technician have seen this when he hoisted it up to scope it?" And Chris answers, "yes, but he was looking for a SWEET SMELL!" Bingo, we felt scammed. We did not bring our vehicle in because of a sweet smell. We did not bring our vehicle in for a new radiator. We brought our vehicle in because of a burning plastic smell. The manager himself witnesses the melted plastic on our rear exhaust and takes photos. I think it's clear that what we brought our vehicle in for, is not what Crowfoot service decided to repair for us. We left there feeling betrayed over the injustice that was done to us. We were showed photos of the plastic melted on the bottom of our exhaust system. This verifies the exact reason that we brought our vehicle into Crowfoot Dodge for service. Now I want Crowfoot Dodge do the right thing, and charge us only for the hour it took to scrape the melted plastic off our exhaust system. We were billed $1517.50 in total. They offered to credit us $459.87 for the labour on the replaced radiator, as the smell of burnt plastic was not addressed properly. We appreciate that gesture, but I think Crowfoot service should take full responsibility for all of this. It should not still cost us $1057.63 because your service technician incorrectly stating that our vehicle smells "kinda sweet", causing repairs and a huge invoice to us, for something we didn't come in for. More

If I could give this dealership zero stars I would. I was sold a defective vehicle that I purchased brand new for my family. The entertainment system has never worked and I have brought it in multipl I was sold a defective vehicle that I purchased brand new for my family. The entertainment system has never worked and I have brought it in multiple times for service to fix the many, many issues. None of those have resulted in a solution which is communicated to management and yet nobody at this dealership, specifically sales manager Aldo and service manager Chris, follow up with next steps. I am constantly leaving voicemails and emails and told someone will look into it and give me a call in a few days and it never happens; or nobody is ever in the office or around their phones. If I'm told a manager will be present at my appointment to ensure the issue is handled properly, day of, that manager is nowhere to be found. If I'm told to book an appointment with someone to try to fix the issues, that person isn't there when I arrive for the appointment. If I'm told a diagnostic of my vehicle was sent to Chrysler and management and someone will be in touch with me to review it, nobody contacts me. This dealership has the worst customer service of any dealership I have ever dealt with, Chrysler or otherwise and it's become quite clear they hope I just give up trying to hold them accountable for selling me a lemon of a $70,000 vehicle. They know it's an issue but leave it to me to take time away from my family to chase down anyone who is willing to take my concern seriously. Perhaps poor public reviews will get them to care a little more and step up to the plate? More

I recently purchased a used vehicle & couldn't be happier with the way I was treated by Raj. Amazing assistance & the service I received was outstanding. I have nothing but good things to say about Raj & hig with the way I was treated by Raj. Amazing assistance & the service I received was outstanding. I have nothing but good things to say about Raj & highly recommend him whether purchasing new or used. Thankyou Raj for making my purchase stress free. More

This dealership especially Angelo went out of their way for us this afternoon and given us excellent service. After an upsetting start we have done a complete 180 on the service we got in the end. I would for us this afternoon and given us excellent service. After an upsetting start we have done a complete 180 on the service we got in the end. I would commend Angelo for a job well done and we look forward to many more dealings with him in the future as we are loyal and happy Dodge owners. Never had a bad dodge product ever More

Raj NV is a man with a great personality and knowledge base of all the vehicles at Crowfoot Dodge. He will do what it takes to satisfy your requests at a very competitive price. He was wonderful to in base of all the vehicles at Crowfoot Dodge. He will do what it takes to satisfy your requests at a very competitive price. He was wonderful to include negotiating requests. I highly recommend him. He has many awards and deserves them. Thanks Raj! I will recommend you for sure. Robin William Handyman More

I had my car checked which i bought here because something was rattling. after 2 days i got my car back. they did not know what it was, they referred me to another garage. and gave a bill of $500 something was rattling. after 2 days i got my car back. they did not know what it was, they referred me to another garage. and gave a bill of $500 (so my car is still rattling and I'm lost $500) I do not recommend this garage for a car repair More

It was an awesome experience and the whole team was incredible. Raj was the best. incredible. Raj was the best. More

This dealership is definitely not the car dealership you wanted to go in. I can’t believe the terrible customer service they have provided & the lies they all plays it with customer’s . Our experience with wanted to go in. I can’t believe the terrible customer service they have provided & the lies they all plays it with customer’s . Our experience with them were terrible, GM Aldo Halladay & Sales person Patrick Zheng WANG have promised to give my friend additional service but none of it was done properly. So after the incident I went up to google and wrote a review against the crowfoot dodge dealership, then the manager of crowfoot dodge have asked Sales person Patrick Zheng Wang to message me and ask me what I want in return and so I can delete my previous review on google. Obviously my review was my truth and honest words, so of course I wouldn’t do anything to go against my consciousness with them trying to bribe me. In conclusion I just wanted “EVERYONE” in the market to be aware of this unacceptable dealership. There are plenty of other dealership to go to, so please just be cautious for all the scammers out there, especially Crowfoot dodge. Do not go there if you don’t have to, you will sure be disappointed and be super angry at the end of the service or transaction. Believe me, don’t say I didn’t warn you. More

This is the best dealership I’ve used in 25 years of buying new vehicles. Scott Love has sold me my last 6 vehicles and I wouldn’t go to any else. He would answer any question I had at anytime of the da buying new vehicles. Scott Love has sold me my last 6 vehicles and I wouldn’t go to any else. He would answer any question I had at anytime of the day. The finance team is amazing as well. 10 out of 10 for crowfoot dodge! More

Recently bought Jeep Grand Cherokee from them. Finest customer service with best deals in city. Raj NV was my agent. Helped me out and convinced me to buy upper variant. Really happy to buy from t Finest customer service with best deals in city. Raj NV was my agent. Helped me out and convinced me to buy upper variant. Really happy to buy from them. More