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Crosstown Chevrolet Buick Cadillac GMC

Greater Sudbury, ON

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525 Reviews

280 Falconbridge Rd

Greater Sudbury, ON

P3A 5K3

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525 Reviews of Crosstown Chevrolet Buick Cadillac GMC

May 30, 2016

honest, very obliging and personable Bought a 2016 Cadillac SRX. The salesman was thorough, knowledgable and very courteous. He made the sale procedure enjoyable. His approach is very More

by imadruggist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Goudreau
May 27, 2016

The very best. Have bought several trucks over the past years and all dealings have been completely satisfactory. This is my first SUV and I feel very comfortable w More

by Joyce
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gwen Turcotte
May 26, 2016

Wouldn't Go ANYWHERE Else! We have been dealing with Crosstown and James Goudreau for a few years now. This is our second Cadillac and we have an Acadia. James has been our go More

by apler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Dugas, James Goudreau, Tyra Lafond
May 24, 2016

Great service from sales to car care Friendly staff willing to go the extra mile, nice clean building great group of staff to deal with. Will definately be back for my next vehicle. More

by Donna342
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Car Care - Laurie Brisson, Jeleen Lacasse
May 17, 2016

Excellent service The service was excellent as usual. They make you feel important when you walk in the door. I have bought a few vehicles from them. More

by Franny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Dugas, Don Collin, Gwen Turcotte
May 16, 2016

Great Experience! Bought our first truck and we were quite nervous. James was able to walk us through the process with ease. We felt like a member of the family. We More

by Tercat21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Goudreau
May 15, 2016

2013 Cadillac SRX I live in Barrie and found the SRX with features I wanted around the corner but the mileage was high. Found an identical SRX online at Crosstown with More

by Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheri Rousseau
May 16, 2016 -

Crosstown Chevrolet Buick Cadillac GMC responded

Thank you so much for taking the time to share your experience and congratulations on your SRX!

May 12, 2016

Poor service. No accountability. Didn't solve the issue. Did not advise of issues found with vehicle until I picked it up, and then only in the written service report. Worse yet, dam More

by Sky Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Al Semeniuk, John Katerynuk
May 31, 2016 -

Crosstown Chevrolet Buick Cadillac GMC responded

We are sorry it took so long to investigate your complaint. I would like to start by apologizing for the lack of communication with you regarding the progress and findings of the vehicle repair. The Advisor has openly admitted that he did drop the ball and is sorry that he did not close off the work order with you and explain our findings prior to you seeing our cash office. We agree that is an awful way to find out about your vehicles problems. In regards to the body damage. Because of where it is located, you would have to get on your hands and knees to see it. Our advisor did miss it on his walk around. The technician noticed the damage prior to lifting the vehicle while he was setting the pads and notified John immediately before lifting. This should have been communicated to you immediately. Once again we are sorry for your poor experience and apologize sincerely. We are not guilty or responsible for any vehicle damage. We are however ultimately responsible for our poor communication and we use every negative review to better fine tune our process’. Thank you for bringing this to our attention.

May 12, 2016

excellent service thanks to Tammy Stewart just recently bought a used buick Lacrosse I am very pleased at the quality of service I received, If your shopping for a car...call Tammy at Crossto More

by jessica66
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheri Rousseau
May 05, 2016

Went to window shop for a new vehicle Went window shopping for a new vehicle. Spoke with salesman, James Goudreau. He was very easy to talk to. Made us, the wife and I, feel comfortable an More

by Gaits
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Goudreau
May 06, 2016 -

Crosstown Chevrolet Buick Cadillac GMC responded

We appreciate you taking the time to write this review. Thank you for your business!

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